SHIRAN MADHURANGA
SUPERVISOR
Dubai
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Retail Worker
Costumer Service
05.2023 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Sales Supervisor
ARPICO PVT
05.2018 - 06.2020
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
Customer Service Supervisor
KEELS PVT
03.2017 - 04.2018
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Sales Assistant
Abans PVT
01.2016 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
High School Diploma -
Lotus Computer Academy
Kegalle01.2016
Skills
- Language skiil
- Analytical Thinking
- Problem Resolution
- Networking
- Supervision and Leadership
- Project Planning
- Organization and Time Management
- Computer Skills
Timeline
Retail Worker
Costumer Service
05.2023 - Current
Sales Supervisor
ARPICO PVT
05.2018 - 06.2020
Customer Service Supervisor
KEELS PVT
03.2017 - 04.2018
Sales Assistant
Abans PVT
01.2016 - 02.2017
High School Diploma -
Lotus Computer Academy
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