Shirin Kanybek Kyzy

Work History

Sheraton Hotel

Bishkek

02.2022 - 08.2022

Answered central telephone system and directed calls accordingly.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Kept reception area clean and neat to give visitors positive first impression.
Troubleshot copy machines and printers and scheduled service as needed.
Corresponded with clients through email, telephone or postal mail.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Screened visitors and issued badges to maintain safety and security.

Resident Hotel

Bishkek

07.2021 - 07.2022

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Monitored seating area and checked restrooms regularly to keep spotless.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Planned and executed Number-guest parties by organizing menus, spaces and special requests.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Answered customer questions about hours, seating and menu information.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Informed servers of newly seated parties for speedy service.
Collected information from arriving customers to seat groups or place them on waitlist.

FRUNZE RESTAURANT

Bishkek

02.2020 - 06.2021

Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Kept server areas clean and stocked to increase efficiency while working tables.
Informed customers about daily and seasonal specials.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Stayed up-to-date on menu changes to help customers make food choices.
Greeted new customers, discussed specials and took drink orders.