Shirleen Kibet

Ack Imani Guest House And Conference Centre

03.2019 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Provided courteous, friendly service while multitasking in fast-paced environment.
Greeted guests warmly to foster welcoming environment.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge and Dietary skills to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Summary