Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Teresia Wambui Gachoba

Teresia Wambui Gachoba

Sharjah,United Arab Emirates

Summary

Driven to excel as Sales Agent. Possesses strong communication and persuasive skills, coupled with knack for building relationships. Committed to driving revenue growth and enhancing customer satisfaction.


Overview

7
7
years of professional experience

Work history

Customer sales assistant

IIahui General Trading Sahara Center Sharjah
Sharjah, UNITED ARAB EMIRATES
03.2023 - Current
  • Processed transactions, ensuring accuracy at all times.
  • Performed accurate inventory checks for continual stock availability.
  • Prepared invoices for customers with large orders or special sales types.
  • Demonstrated product usage and features to customers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Inspected products for damages and expiry dates before processing refunds.
  • Carried out active selling from initial customer greeting.
  • Boosted product sales by offering selection guidance to customers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Accepted card, cash and cheque payments in POS register system.
  • Tagged products quickly and accurately with price tags and stickers.
  • Maintained accurate records to track cash handling activities.
  • Maintained knowledge of products and features to provide recommendations to customers.

Customer retail assistant

Miniso
Dubai, UAE
02.2018 - 03.2023
  • Assisted customers in product selection, resulting in increased sales.
  • Managed stock levels efficiently to prevent shortages or overstocking.
  • Demonstrated excellent product knowledge for improved customer confidence.
  • Worked collaboratively with colleagues to provide seamless service during busy periods.
  • Resolved customer complaints promptly, ensuring their satisfaction.
  • Utilised point of sale system proficiently, facilitating smooth checkout process.
  • Provided exceptional after-sales support, promoting brand loyalty.
  • Engaged in active listening with customers, thereby understanding their needs better and suggesting suitable products accordingly.
  • Built lasting relationships with clients through customer service interactions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Ensured customer satisfaction by providing prompt and courteous service.

Education

Diploma - - Diploma in Business Management

The East African University
Nairobi, Kenya
02.2013 -

Skills

  • Event selling experience
  • Effective closing techniques
  • Key account handling
  • Integrity and honesty
  • Direct marketing knowledge
  • Retail operations awareness
  • Price quotation
  • Customer oversight
  • Motivated self-starter
  • Persuasive negotiation
  • Upselling techniques
  • Telephone sales

Languages

English
Fluent

Timeline

Customer sales assistant

IIahui General Trading Sahara Center Sharjah
03.2023 - Current

Customer retail assistant

Miniso
02.2018 - 03.2023

Diploma - - Diploma in Business Management

The East African University
02.2013 -

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Teresia Wambui Gachoba