Shital Dofe
Abu Dhabi,UAE
Summary
Accomplished professional specializing in regulatory transaction reporting, portfolio reconciliation, and settlements. Proficient in collateral management and change management, ensuring effective stakeholder engagement and compliance with process audits. Expertise in developing operational procedures aligned with ISO standards, improving financial reporting accuracy through data-driven strategies. Experienced in team management, promoting collaboration to meet organizational objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Back office and Operations Manager
LUNARO MARKETS LTD. (APM Capital Limited)
Abu Dhabi
10.2025 - 12.2025
- Process and reconcile all back-office transactions (deposits, withdrawals, transfers, credits, rebates) accurately and on time.
- Perform daily reconciliations for trades, positions, balances, and resolve breaks; escalate unresolved issues to management.
- Prepare and send daily/monthly client statements and maintain complete, compliant client and broker records.
- Calculate daily Segregated Assets vs. Segregated Client Liabilities and ensure regulatory compliance.
- Prepare daily and monthly management reports, including revenue, rebates, credits, closed trades, and risk reports.
- Manage currency exposure, cash balances, bank entries, and ensure accurate NLV matching with brokers.
- Verify market data, platform fees, and transaction charges from vendors and allocate correctly to clients.
- Handle client inquiries related to trades, platforms, back office, and risk while coordinating with internal teams.
- Monitor CRM operations, maintain client master data, and support regulatory reporting (CFTC, CME, etc.).
- Ensure adherence to policies and procedures, participate in meetings, support audits, and perform tasks assigned by management.
Assistant Vice President
JP Morgan Services India Pvt Ltd
12.2017 - 09.2023
- Ensuring Completeness and Accuracy of Regulatory submissions (MIFID II, HKMA, MAS).
- Writing BRD to create examples for all the stakeholders to understand the fix.
- Managing daily team calls.
- On-boarding of New Products.
- Effective change management protocol.
- Establish a control environment that drives improved regulatory outcomes, reduction in adverse findings and fines.
- Manage key partnerships with technology teams, controls partners, Middle offices and other key stakeholders to ensure governance and hygiene of production items and strong escalation for production defects.
- End to end handling of process Audit
- SBE re-certification of the process to ensure complete and accurate transaction reporting in accordance with ESMA guidelines.
- Achieving FTE efficiency by automation and strategic fixes.
- Build a high-performing team, continually enhancing skill sets and capabilities, enabling further migration of responsibilities from onshore to offshore team
Associate Vice President
SS&C Globeop Financial Services
03.2014 - 12.2017
- Handling cash settlements of various OTC products
- Chasing counterparties for confirming all payments, instructions and value date Identifying causes of discrepancies and resolving them
- Preparing wires for payment of confirmed settlements and get it approval by management within the stipulated currency cut-off If there are any discrepancies, need to check in applications like DTCC, MarkitWire, internal applications of Globeop etc
- Handling daily, weekly, monthly Cash reconciliations for the OTC trades Interacting with clients and counterparties regarding resolution of day - day cash reconciliation issues
- Maintaining high level of productivity associated with quality work
- Provide application/process & product training to new hires
- Handling Portfolio Reconciliation of various OTC products
- Interacting with UK/US colleagues for break resolution
- Chasing counterparties for trade economic breaks
- Interacting with clients and counter parties related to resolution of daily issues with major focus on resolution of breaks Resolve reconciliation breaks on timely manner so that NAV does not affect at the month end
- Timely escalation of critical issues
Senior Analyst
eClerx Services Ltd, Mumbai
Mumbai
11.2010 - 03.2014
- Setting up Credit Support Annex and Master Agreement's credentials like Minimum Transfer Amount, Rounding, Threshold etc in to client's applications which will helpful for Margin Calls
- Historical reconciliation between values in client's system and actual CSA values
- Preparing Monthly Business Review to facilitate information to higher management
- Collateral Management process books the Interest in client's system which is paid/receive to counterparties.
Education
MBA - Financial Management
Nagpur University
Maharashtra, IndiaBachelor of Science -
Nagpur University
Maharashtra, IndiaSkills
- Regulatory Transaction Reporting
- Portfolio Reconciliation
- Settlements
- Collateral Management
- Change Management
- Stakeholder Management
- Process Audit
- Building operational procedures
- ISO standards compliance
- Financial reporting
- Data-driven decision-making
- Team Management
Certification
Certified Business Analyst Professional (CBAP)
Languages
English
Native
Hindi
Native
Timeline
Back office and Operations Manager
LUNARO MARKETS LTD. (APM Capital Limited)
10.2025 - 12.2025
Assistant Vice President
JP Morgan Services India Pvt Ltd
12.2017 - 09.2023
Associate Vice President
SS&C Globeop Financial Services
03.2014 - 12.2017
Senior Analyst
eClerx Services Ltd, Mumbai
11.2010 - 03.2014
MBA - Financial Management
Nagpur University
Bachelor of Science -
Nagpur University