Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
References
CORE COMPETENCIES
Client Portfolio managed :
References
Generic
Shivam Jha

Shivam Jha

Mumbai,Maharashtra

Summary

A results-driven BAMMC graduate (8.90 GPA) with professional experience as a Social Media Manager at Taaj Studios. Specialized in bridging the gap between creative content and tangible business outcomes. Proven ability to manage multi-platform operations, analyze performance metrics, and maintain brand reputation through proactive ORM and community management. Adept at coordinating with cross-functional teams and clients to ensure social media efforts align with broader marketing objectives.

Overview

1
1
year of professional experience
1
1
Certificate

Work history

Social Media Manager

Taaj Studios
Mumbai, India
2023.09 - 2024.06
  • Content Planning & Execution: Orchestrated monthly social media calendars across multiple platforms, ensuring all content supported specific brand goals.
  • Production Coordination: Actively participated in on-ground shoots and assisted with content coordination to bridge the gap between production and digital output.
  • Performance Monitoring: Analyzed content performance to identify "what's working and why," utilizing insights to optimize future reach and engagement.
  • Community & ORM: Managed brand mentions and responded promptly to customer queries to maintain a positive online reputation for clients.
  • Client Relations: Prepared and presented performance updates to stakeholders, ensuring all collaborations with production houses and partners remained streamlined.
  • Managed crises effectively, mitigating damage to brand reputation online.
  • Ran successful promotional campaigns to raise product awareness.
  • Developed engaging online content for improved customer interaction.
  • Established solid rapport with customers using superior communication skills on various platforms, fostering loyalty and trust.
  • Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
  • Drove audience growth through targeted advertising campaigns across multiple platforms.
  • Increased brand visibility by developing and implementing strategic social media campaigns.

Education

Bachelor of Mass Media And Communication - Advertising and Media Management

Smt. MMK College
Mumbai , India
06.2023

Skills

  • Ability to create structured reports and present insights clearly using Design & Productivity: Canva, MS Office Suite (Advanced Excel, Word, PowerPoint)
  • Strong communication and coordination skills using positive IPR Skills, Networking and Soft Skills
  • Ability to handle multiple projects simultaneously by Structured Presentation, Conflict Resolution, Agency-speed Adaptability
  • Experience managing multiple social media accounts - Social Media: Instagram, Facebook, LinkedIn (B2B focus), X (Twitter), YouTube
    ● Strong understanding of:
    ○ Social media analytics
    ○ Community management
    ○ Performance tracking

Accomplishments

  • Karavaan Intercollege Event: Spearheaded Social Media Engagement pages, driving audience interaction and managing digital event logistics.
  • Advanced MS Excel Certification: Mastered complex data handling, which is utilized for creating structured, high-level performance reports.
  • Tarangan (Thakur College): Managed departmental logistics and team coordination, fostering the "detail-oriented" approach required for agency environments.
  • TiltShift 2022: Awarded 1st Place in the Fashion Show Event, demonstrating a keen eye for visual aesthetics and presentation.

Certification

Marketing Essentials - TradeDesk

Introduction to Digital Marketing Fundamentals Course - Skills Up

Digital Marketing Tools and Techniques- Skills Up

Facebook Marketing & Advertising- Skills Up

YouTube Course: Master Video Creation & Marketing- Skills Up

Introduction to Search Engine Optimization (SEO)- Skills Up

Introduction to Google Ads - Skills Up

Languages

English
Advanced
Hindi
Fluent
Marathi
Advanced

Affiliations

  • Sports & Gymming , Travelling , Music , Networking , and Designing Creatives

Timeline

Social Media Manager

Taaj Studios
2023.09 - 2024.06

Bachelor of Mass Media And Communication - Advertising and Media Management

Smt. MMK College

References

References available upon request.

CORE COMPETENCIES

  • Strategy & Planning: Monthly Content Calendars, Platform-Specific Strategy, and Trend Analysis.
  • Analytics & Reporting: Performance Tracking, Metric Analysis, and Monthly Client Reviews.
  • Community Management: ORM, Customer Query Resolution, and Audience Engagement Strategies.
  • Technical Skills: Advanced MS Excel (Data Formulas/Tables), Canva, and Social Media Analytics Tools.
  • Operational Excellence: On-ground Shoot Coordination, Multi-project Management, and Client Servicing.

Client Portfolio managed :

Managed all Social Media handles for  Taha Shah Badusshah @ Taaj Studio Pvt Ltd
https://www.linkedin.com/in/taha-shah-badussha-1a860934/
https://x.com/taahashah
https://www.instagram.com/taahashah/
https://www.facebook.com/taahaofficial


Also was responsible for :Personal shoots - Coordinating with external team members, eg. stylists, cameraman, etc.

Worked in the back-end team for Taha's appearance and coordination with his invitees for creating visibility for Taj (Zee5 Webseries) Premier, Heeramandi (Netflix)
Co-ordinated with directors, assistant directors, DOP, and external teams for the video song shoot under in-house production 

References

References available upon request.
Shivam Jha