Shivang Srivastava
General Manager
Dubai,DU
Summary
Dynamic and results-driven professional with over 16 years of experience in the service industry, dedicated to achieving excellence through consistent quality performance. Proven ability to lead and manage hotel operations by ensuring high service standards, maximizing revenue, controlling costs, and fostering a motivated team. Committed to supporting the operational philosophies of the organization while delivering an exceptional guest experience that aligns with the hotel’s brand and business objectives. Expertise in creating a positive work environment that empowers staff to excel and enhances overall guest satisfaction.
Overview
15
15
years of professional experience
Work History
General Manager
Ramee Rose Hotel
Dubai
08.2026 - Current
- Led operational strategies to enhance productivity and streamline workflows across multiple departments.
- Developed and implemented performance metrics to evaluate team efficiency and drive continuous improvement initiatives.
- Managed cross-functional teams, fostering collaboration and accountability to achieve organizational objectives.
- Oversaw budget planning, resource allocation, and financial forecasting to ensure fiscal responsibility within operations.
Operation Manager (Unit Head)
Noor-Us-Sabah Palace
Bhopal, Madhya Pradesh
03.2024 - 07.2026
- Manage operations for a 13-acre heritage property with 58 luxury rooms and four multi-cuisine restaurants (capacities: 126, 110, 86 & 76 covers) plus in-room dining.
- Oversee large banquet facilities (10,000 sq. ft. & 4,500 sq. ft.), two boardrooms (20 pax each), and expansive lawns (32,000 sq. ft., 9,000 sq. ft., 4,000 sq. ft.).
- Lead a multidisciplinary team ensuring service excellence across all departments.
- Develop and implement operational SOPs, budget planning, cost control, and guest experience enhancement strategies.
- Coordinate with sales & marketing teams to drive events, weddings, and corporate business.
Food & Beverage Manager
Ikshana Resort & Spa
Khandala, Maharashtra
06.2024 - 03.2025
- Directed F&B operations for 100 spacious rooms (Deluxe, Superior & Premium).
- Managed coffee shop, multi-cuisine restaurant, and bar operations.
- Planned and executed events in banquet spaces (6,000, 2,000 & 4,000 sq. ft.) and auditoriums (150 & 400 pax).
- Ensured high-quality service, staff training, and guest satisfaction.
- Controlled inventory, minimized wastage, and maximized profitability in all F&B outlets.
Food & Beverage Manager
Fortune Select, ITC Hotels
Ahmedabad, Gujarat
12.2023 - 05.2024
- Managed 95 rooms with four F&B outlets, two banquet halls, and a lawn.
- Created menus in collaboration with the culinary team, maintaining brand standards.
- Handled banquet sales, costing, and profitability analysis.
- Drove guest engagement through special promotions and events.
Cluster Food & Beverage Manager
Hotel Hampton by Hilton & Best Western Hotel
Vadodara , Gujarat
11.2017 - 12.2023
- Oversaw F&B operations across two properties (72 rooms each) including multi-cuisine restaurants, four banquet halls, and two boardrooms at each hotel.
- Directed banquet and MICE (Meetings, Incentives, Conferences, Exhibitions) business to increase revenue.
- Led staff recruitment, training, and performance management.
- Ensured compliance with brand service standards and hygiene audits.
Assistant Food & Beverage Manager
Eastin Residence
Vadodara , Gujarat
09.2016 - 10.2017
- Managed F&B operations for a boutique property with 52 rooms.
- Supervised rooftop restaurant, coffee shop, banquet hall, and in-room dining.
- Implemented cost control measures and improved food production efficiency.
- Coordinated with the culinary team for menu planning and special events.
Assistant Manager Food & Beverage
Hotel Ramada
Ahmedabad, Gujarat
11.2013 - 08.2016
- Handled operations for three F&B outlets, two banquet halls, and one boardroom in a 96-room property.
- Assisted in budget preparation and forecasting.
- Maintained guest satisfaction through prompt service and personalized attention.
Food & Beverage Supervisor
Hotel Leela Palace
Udaipur , Rajasthan
11.2011 - 11.2013
- Supervised day-to-day operations for multiple dining venues in an 80-room luxury property.
- Trained and supervised service staff to maintain luxury hospitality standards.
- Supported banquet and special event operations for VIP guests.
Education
Hotel Management and Catering Technology - Hotel Management
Subhash Bosh Institute
Kolkata01-2008
B.com -
Kanpur University
Etawah 04.2001 -
Secondary -
G.I.C.
Etawah, Uttar Pradesh01-2005
Higher Secondary -
K.K. Inter Collage
Etawah, Uttar Pradesh01-2003
Accomplishments
- Completed online Food Handlers training from FSSAI.
- S.D.P. programed The Hotel Leela Palace, Udaipur
- Served the Prime Minister of India during Vibrant Gujarat.
Other Responsibilities
Reviews audit findings - Safety/Hygiene and takes corrective measures to ensure full compliance.
Computer Experience
- Microsoft Word, Excel, PowerPoint etc.
- Touché, IDS, COMANCHHI
Timeline
General Manager
Ramee Rose Hotel
08.2026 - Current
Food & Beverage Manager
Ikshana Resort & Spa
06.2024 - 03.2025
Operation Manager (Unit Head)
Noor-Us-Sabah Palace
03.2024 - 07.2026
Food & Beverage Manager
Fortune Select, ITC Hotels
12.2023 - 05.2024
Cluster Food & Beverage Manager
Hotel Hampton by Hilton & Best Western Hotel
11.2017 - 12.2023
Assistant Food & Beverage Manager
Eastin Residence
09.2016 - 10.2017
Assistant Manager Food & Beverage
Hotel Ramada
11.2013 - 08.2016
Food & Beverage Supervisor
Hotel Leela Palace
11.2011 - 11.2013
B.com -
Kanpur University
04.2001 -
Hotel Management and Catering Technology - Hotel Management
Subhash Bosh Institute
Secondary -
G.I.C.
Higher Secondary -
K.K. Inter Collage