Shivani Bhatia
Dubai
Summary
Passionate Operations Manager with a proven track record in risk management and Risk and Control Self-Assessments (RCSA) within the banking industry. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Played a crucial role in team building & 'Hiring for Success' across various organizations.
Overview
9
9
years of professional experience
Work History
Operations Associate Manager
Wells Fargo
Bangalore
03.2021 - 12.2023
- Developed strategies to improve core processes, meet deadlines, and be risk compliant
- Identified operational improvement opportunities within the process that increased overall efficiency metrics
- Worked independently on risk and compliance, automation, consequence management projects
- Played a crucial role in completing Risk and Control Self Assessment (RSCA) as part of compliance goals
- Conducted Monthly Business Reviews with stateside stakeholders & reported key performance metrics like Accuracy, Productivity and Utilization
- Successfully completed transitioning the Senior Lien Verification process from scratch from USA to India
- Managed and mentored a team of15+ financial analysts and assisted in hiring top talent
- Developed and implemented performance standards for internal scope creep reviews, created checklists for the Governance and Oversight team to prevent data loss
Senior Content Reviewer
Amazon
Bangalore
12.2017 - 12.2020
- As an SME for the Worldwide Advertising Services team, ensured compliance for advertisements that went live on Amazon across US, UK, AE and AU marketplaces
- Conducted root cause analysis for moderation misses and reported them in Weekly Business Reviews
- Handled multiple escalations and responded to relevant stakeholders within specified TAT
Subject Matter Expert
ANSR Source
Bangalore
05.2015 - 09.2017
- Functioned with expert level proficiency in working with stakeholders based across US and UK to ensure timely delivery of academic content
Education
Master of Economics -
Christ University
Bangalore01.2017
Skills
- Teamwork
- Time Management
- Communication
- Transition Management
- Microsoft Office
- Governance
- Problem Solving
- Stakeholder Management
- Risk Management
Visa Status
Family Visa holder (sponsored by spouse)
Timeline
Operations Associate Manager
Wells Fargo
03.2021 - 12.2023
Senior Content Reviewer
Amazon
12.2017 - 12.2020
Subject Matter Expert
ANSR Source
05.2015 - 09.2017
Master of Economics -
Christ University