Shivani Makwana

* Provides leadership that drives total store results with specific ownership of assigned merchandise categories.

* Drives results by developing and executing short term action plans and long term strategies.

* Responsible for driving results in pink and beauty & VSL by creating excellent customer and associate experience and by leading all daily activities

* Maximizes sales potential by spending 80% of scheduled time on sales floor

* Displays expert product knowledge of assigned categories and general knowledge of all categories

* Analyzes customer experience reports and insights and mobilizes the team accordingly

* Strategizes and plans floorsets to effectively impact and optimize assigned categories results

* Develops and executes compelling visual merchandising strategies and presentation standards for assigned categories

* Conduct an associate observations and provides feedback and coaching

* Manages and resolves customer relations issues

* Supports development and implementation of store strategy to reduce shrink

* Creates an awareness of and builds capabilities in loss prevention by fostering culture of honesty and connecting links between customer service, associate engagement and shrink

• Organizing and managing work force and allot schedule, labeling processing style and setting according to brand guide.
• Provided hands-on support during peak sales periods or special events to ensure smooth overall operations despite high traffic volumes.
• Maintained clean, organized backroom environment conducive to efficient merchandise handling processes.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Leading and motivating team in shipment processing.
• Ordering and restocking merchandise.
• Store security and recovering of merchandise.
• Effectively executing floor sets, marketing changes, reading sales reports in order to meet business needs.
• Complete understanding of POS system and check out process.

• Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
• Maintained current knowledge on industry trends and advancements in order to provide most relevant advice to clients.
• Exceeded monthly sales goals by effectively upselling additional products during consultations.
• Recommended retail products for at-home use.
• Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
• Improved overall store atmosphere through engaging product displays and maintaining clean consultation area.
• Promoted variety of high-quality skincare products, driving sales growth within company.
• Delivered exceptional customer service experiences, fostering long-term relationships with clientele.

• To enhance pavilion guest experience through engaging and fun interactions showcasing positive attitude and pride of ownership of host role.
• Providing outstanding customer service to all stakeholders throughout whole of Expo site, including guests, clients and colleagues at all times, exceeding their expectations.
• Fully understanding content, values and wider cultural significance of pavilion acting as face of nation.
• Meeting and greeting guests, able to assist with queries and provide satisfactory solutions throughout whole pavilion.
• Managing queues and guest expectations during busy times.
• Monitoring guest numbers and flow inside pavilion at all times.
• Facilitating guests' journeys inside pavilion as described in training.
• Assisting people of determination with ease and swiftness having anticipated their needs and expectations.
• Escorting and managing school groups through pavilion
• Dealing with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
• Opening and closing pavilion and completing health and safety checks as required.
• Understanding and assisting in pavilion procedures, for example, lost children, property, first aid and evacuations.
• Working in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of pavilion.
• Managing time efficiently, ensuring to follow daily schedules and rosters.
• Offering additional support to Host Team Leaders and senior staff as required.

• Providing makeup services, skin care consultations, and application for customers on as needed basis; learning mastery makeup techniques using MAC's standard of quality.
• Demonstrating merchandising and consistently exceeding sales goals.
• Remarkably professional with in-deep ability to work with multi-cultural staff and customers.
• Maintained effective brand image and ensured neat and clean store.
• Contributes to overall display and presentation efforts within store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties.
• Act liaison between store associates and store leadership to create fun and collaborative work environment.
• Assist Store Leadership with operational procedures: conducting inventory, cycle counts, ordering, opening and closing registers, preparing bank deposits, cleaning retrieving/sending emails, accepting/receiving shipments, product returns, paid ins/outs, cash refunds and voids key item walks
• Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.

• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Demonstrated and explained use of different beauty products to educate customers.
• Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
• Provided assistance to customers and provided information on new make-up trends.
• Maintained optimal information for company products and services.
• Participated in various training sessions for organization.
• Assisted customers and provided information on vast array of products in store.
• Maintained cleanliness in store and ensured quality of visual merchandising.
• Helped customers select products that best fit their personal needs.
• Consistently meet performance sales goals.

• Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.