Shivani Tara
Cabin Crew And Sales Expert
Greater Noida
Summary
Experienced aviation professional with over nine years of experience as a cabin crew member, including leadership roles. Transitioned to migration consultancy with a strong background in customer service and sales. Proven ability to manage client relationships and deliver exceptional service.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Executive (Marketing & Business Development)
WWICS
Dubai
07.2023 - 09.2023
- Developed and executed marketing strategies to drive sales
- Engaged with potential clients to understand their migration needs and provided tailored solutions
- Collaborated with the sales team to meet departmental targets
- Handled client inquiries and provided detailed information about services offered
- Built and maintained strong client relationships through regular communication
- Addressed and resolved client issues and concerns promptly.
Migration Consultant
Continental Migration Services
Dubai
02.2021 - 06.2021
- Advised clients on migration processes and requirements
- Assisted in the preparation and submission of migration applications
- Achieved sales targets through effective client consultations and relationship management
- Provided timely and accurate information to clients regarding their application status
- Maintained up-to-date knowledge of migration laws and regulations
- Conducted follow-up calls and emails to ensure client satisfaction.
Lead Cabin Attendant
Indigo Airlines
New Delhi
12.2014 - 02.2021
- Supervised and coordinated cabin crew members
- Led pre-flight briefings and ensured compliance with safety regulations
- Managed in-flight services, enhancing passenger experience through exemplary service
- Coordinated with ground staff and other departments to ensure seamless operations
- Monitored and evaluated cabin crew performance, providing feedback and support
- Ensured the cabin was clean, organized, and well-stocked before each flight.
Cabin Crew
Go First
New Delhi
03.2013 - 12.2014
- Maintained high standards of passenger care and safety
- Conducted pre-flight checks and safety demonstrations
- Assisted passengers with special needs and handled in-flight emergencies
- Delivered personalized service to frequent flyers and VIP passengers
- Facilitated communication between passengers and the flight deck.
Flight Attendant
Kingfisher Airlines
New Delhi
08.2011 - 02.2013
- Ensured passenger safety and comfort during flights
- Delivered first aid and emergency assistance as needed
- Provided exceptional customer service, addressing passenger inquiries and concerns
- Assisted passengers with boarding and deplaning, ensuring a smooth process
- Managed in-flight issues and resolved passenger complaints promptly and professionally.
Education
Bachelor of Arts - undefined
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
01.2017 - 04.2020
Skills
Extensive cabin crew and lead cabin crew experience
Migration consultancy expertise
Exceptional customer service skills
Strong sales and marketing abilities
Effective communication and teamwork
Conflict resolution
Multitasking and time management
Cabin crew operations and management
Migration consultancy and sales
Customer service excellence
In-flight safety and emergency procedures
Sales strategy and execution
Client relationship management
Leadership and team management
Customer-centric approach
Adaptability and resilience
Problem-solving and critical thinking
Attention to detail
Interpersonal skills
School
Navy Children School, New Delhi
Timeline
Executive (Marketing & Business Development)
WWICS
07.2023 - 09.2023
Migration Consultant
Continental Migration Services
02.2021 - 06.2021
Bachelor of Arts - undefined
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
01.2017 - 04.2020
Lead Cabin Attendant
Indigo Airlines
12.2014 - 02.2021
Cabin Crew
Go First
03.2013 - 12.2014
Flight Attendant
Kingfisher Airlines
08.2011 - 02.2013