Hi, I’m
Shivanka Santiago
Dubai
Summary
Accomplished Director of Sales offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
17
years of professional experience
Work History
Webbeds FZ LLCDubai
Director of Sales
04.2021 - Current
Job overview
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Gained market share in new sales performance through aggressive team training.
- Facilitated and delivered presentations for account-specific meetings and conference calls.
- Directed and coordinated products, services and sales activities.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Oversaw regional and local sales managers and staff.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed and promoted weekly, monthly and quarterly sales objectives.
Webbeds FZ LLCDubai
Senior Business Development Manager
07.2019 - 04.2021
Job overview
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and significantly grew assigned territory 170% within first year.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Conducted market research and reported on competitors.
- Prepared budgets and approved budget expenditures.
- Supported sales team members to drive growth and development.
Webbeds FZ LLCDubai
Business Development Manager
02.2015 - 07.2019
Job overview
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and significantly grew assigned territory 100% within first year.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Led programs to solve strategic growth questions for business.
- Participated in industry and trade organizations to build industry and customer alliances.
FLIGHT CENTRE Travel GroupDubai
International Travel Consultant
01.2013 - 02.2015
Job overview
- Participated in travel seminars and remained up-to-date on market trends.
- Provided clients with brochures, guides and maps to assist with trip preparation.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Explained benefits of purchasing travel insurance with clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Promoted customer service satisfaction by acknowledging and anticipating client expectations.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
SNTTA Travel & ToursDubai
Senior Tour Consultant
09.2010 - 12.2012
Job overview
- Created travel itineraries and made adjustments to meet client specifications.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Kanoo TravelDoha
Senior Holidays Consultant
02.2009 - 09.2010
Kanoo TravelDoha
Holiday Consultant
04.2008 - 02.2009
Kanoo TravelDoha
Travel Consultant
11.2006 - 03.2008
Education
TravelportDubai, UAE
Galileo Basic For Travel Professionals, Reservations & Ticketing, Galileo Document Production Course
01.2013
Seatrade Middle East Cruise ConventionDubai, UAE
Travel Agent Training Program
10.2011
AmadeusDoha, Qatar
Reservations & Ticketing
11.2006
International Airline Ticketing AcademyColombo, Sri Lanka
Airline Ticketing, Reservations And Marketing Course.
07.2006
Institute of Business Administration & ManagementColombo, Sri Lanka
Certificate of Professional Studies in Business Operations Administration from Business Administration And Management
12.2002
Royal Institute, Edexcel - LondonColombo, Sri Lanka
London Examinations General Certificate of Education - Ordinary Level from Commerce
06.2002
St. Thomas CollegeMount Lavinia, Sri Lanka
Foundation Education from Grade 1-9
01.1991
Languages
English
First Language
English
Advanced
C1
Timeline
Director of Sales
Webbeds FZ LLC
04.2021 - Current
Senior Business Development Manager
Webbeds FZ LLC
07.2019 - 04.2021
Business Development Manager
Webbeds FZ LLC
02.2015 - 07.2019
International Travel Consultant
FLIGHT CENTRE Travel Group
01.2013 - 02.2015
Senior Tour Consultant
SNTTA Travel & Tours
09.2010 - 12.2012
Senior Holidays Consultant
Kanoo Travel
02.2009 - 09.2010
Holiday Consultant
Kanoo Travel
04.2008 - 02.2009
Travel Consultant
Kanoo Travel
11.2006 - 03.2008
Travelport
Galileo Basic For Travel Professionals, Reservations & Ticketing, Galileo Document Production Course
Seatrade Middle East Cruise Convention
Travel Agent Training Program
Amadeus
Reservations & Ticketing
International Airline Ticketing Academy
Airline Ticketing, Reservations And Marketing Course.
Institute of Business Administration & Management
Certificate of Professional Studies in Business Operations Administration from Business Administration And Management
Royal Institute, Edexcel - London
London Examinations General Certificate of Education - Ordinary Level from Commerce
St. Thomas College
Foundation Education from Grade 1-9
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