Shivansh Tripathi
Dubai
Summary
Dynamic and results-driven Food and Beverage Supervisor with over 5 years of progressive experience in high-volume hotels across India and the UAE. Proven expertise in team leadership, guest service excellence, staff training, and operational efficiency. Strong focus on quality standards, customer satisfaction, and optimizing workflows in line with food safety regulations. Seeking to leverage my skills to enhance service and profitability in a supervisory role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SUPERVISOR
Lemon tree hotel
01.2023 - Current
- Led a team of 10+ F&B staff, maintaining 95% guest satisfaction scores.
- Developed shift schedules and task delegations to maximize service coverage.
- Ensured compliance with UAE hygiene and safety standards (PIC).
- Managed banquet setups for events of up to 100 guests.
- Mentored junior staff, resulting in a 30% decrease in service errors.
- Tracked customer expenses and managed billing procedures efficiently.
FOOD AND BEVERAGE SERVER
Lemon tree hotel
09.2021 - 12.2022
- Ensured timely and accurate order delivery, improving customer satisfaction.
- Maintained a clean, organized dining area per hygiene standards.
- Increased average check size by 15% through effective upselling.
- Provided menu recommendations tailored to guest preferences.
FOOD AND BEVERAGE SERVER
Novotel hotel
06.2019 - 08.2021
- Delivered excellent service in a high-volume hotel restaurant setting.
- Memorized menu changes, limited-time offers, and daily specials.
- Assigned large group tables and ensured efficient service.
- Followed strict liquor and food safety regulations.
FOOD AND BEVERAGE SERVER
Lemon tree hotel
03.2018 - 05.2019
- Took accurate notes detailing customer orders.
- Restocked service stations and reconciled dining sales cash tills.
- Explained new menu items and trained new staff on service standards.
INTERN
Jaypee Green Golf and Spa Resorts
01.2017 - 05.2017
- Assisted in restaurant operations including table setup and guest interaction.
- Learned core principles of hospitality, teamwork, and hygiene standards.
Education
BHMCT - Hotel Management
BBD university
Lucknow05.2019
Skills
- Staff Scheduling & Supervision
- Guest Service Excellence
- Inventory Management
- Menu Development & Upselling
- Catering & Event Coordination
- Hygiene And Safety compliance (PIC)
- Conflict Resolution
- POS System (Opera, Touche)
Certification
Food hygiene PIC
LANGUAGES
English
Hindi
German
References
Reference available upon request
Hobbies and Interests
Gym, Traveling, Latte Art & Coffee Brewing
Timeline
FOOD AND BEVERAGE SUPERVISOR
Lemon tree hotel
01.2023 - Current
FOOD AND BEVERAGE SERVER
Lemon tree hotel
09.2021 - 12.2022
FOOD AND BEVERAGE SERVER
Novotel hotel
06.2019 - 08.2021
FOOD AND BEVERAGE SERVER
Lemon tree hotel
03.2018 - 05.2019
INTERN
Jaypee Green Golf and Spa Resorts
01.2017 - 05.2017
BHMCT - Hotel Management
BBD university
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