Shivkar Pandey
Abu dhabi ,UAE
Summary
A supervisor plays a crucial role in managing and overseeing the work of a team or group of individuals within an organization. Our primary responsibility is to ensure that the team achieves its goals and objectives effectively and efficiently. They act as a bridge between upper management and frontline employees, translating the organization's vision and directives into actionable tasks for the team.
Leadership: Need to provides leadership to their team by setting clear expectations, establishing goals, and motivating team members to achieve them. They inspire and guide their team towards success.
Planning and Organizing: We are the responsible for planning and organizing the work within their team. This involves creating work schedules, assigning tasks, and allocating resources appropriately to ensure smooth operations.
Training and Development: We need to support the professional growth of their team members by providing training opportunities, coaching, and constructive feedback. They identify skill gaps and help individuals develop their talents and capabilities.
Communication: Effective communication is essential for a supervisor. They serve as a point of contact between team members and upper management, relaying information, updates, and concerns in a clear and timely manner.
Conflict Resolution: When conflicts arise within the team, supervisors act as mediators, facilitating discussions and finding resolutions. They promote a positive work environment and address interpersonal issues constructively.
Decision Making: Supervisors make decisions that impact the team and its objectives. They analyze situations, consider various perspectives, and make informed choices that align with the organization's goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Supervisor
Delivery hero Dubai (Talabat Mart)
Abu dhabi , UAE
08.2021 - Current
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Increased company organization by efficiently checking, sorting and categorizing all incoming mails for distribution.
- Led high-performing teams of [15] staff to achieve sales targets.
- Introduced employee incentive programmed, increasing store revenue and improving staff retention.
- Handled escalated customer concerns to build retention.
- Handled staff payroll and holiday requests to support stable store coverage.
Data Entry Operator
Emirates Beton Ready-mix
Jabal Ali , Dubai, UAE
09.2019 - 07.2021
- Assembled and mailed informational packets, reports and publications.
- Designed electronic file systems and maintained electronic and paper files..
- Coordinated itinerary and scheduled appointments with 100% accuracy.
- Calculated Coordination of Benefits (COB).
- Sorted and distributed business correspondence to correct department or staff member.
- Developed and implemented record management procedures.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Organised files, developed spreadsheets, faxed reports and scanned documents.
- Answered inquiries concerning standardised policies, procedures and regulations.
- Met incoming customers and provided friendly, knowledgeable assistance.
Receiver
Best Price Mall
Jalandhar, Punjab, INDIA
01.2018 - 08.2019
- Using PDA for Receiving All items and Products .
- Worked closely with cashier controller to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with 99 % accuracy.
- Worked with customer service to resolve issues.
- Recorded information regarding all transactions in computer by using Dynamic 365 Software
- Prepared and submitted end-of-shift reports .
- Educated customers on promotions to enhance sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed all transactions efficiently and timely.
- Provided professional and courteous service at all times.
- Counted cash in register drawer at beginning and end of shift.
- Responded to telephone inquiries from clients, vendors and members of public.
Education
Graduation (Appeared) - B.Sc Information Technology
Lovely Professional University
Phagwara , Punjab, INDIA04.2020
12th - (Non-Medical)
Cantonment Board Sen.sec.School
Jalandhar,Punjab, INDIA03.2018
Skills
- Proficient typing and transcription
- Ms-Excel, Ms-word, PowerPoint and outlook
- Computer and technical skills (including software knowledge)
- Problem Resolution
- File and data retrieval systems
- Managed office supplies
- Multi-line phone systems ,Executive presentation development
- Invoicing and billing , E-mail handling
- Retail management , Stock management
- Customer service , Visual merchandising techniques
- Employee incentive programs , Shop floor management
- Employee management , Product ordering
- Staff supervision , Marketing strategy
- Merchandising operations
Certification
. CERTIFICATIONS :-COMPUTER AWARENESS COURSE Training - SHORT TIME ONLINE COURSE CERTIFICATE NO:-0DLVAM-CE000307
. CERTIFICATE:-PEHCHAAN NGO
:- Data Entry operator
Languages
English
Fluent
Hindi
Proficient (C2)
Punjabi
Fluent
Urdu
Advanced
Additional Information
PASSPORT DETAIL :-
PASSPORT No :-S7038489
DOB :- 28/02/2000
EXPIRY DATE :- 25/09/2028
VISA STATUS :- Visit visa
NATIONALITY :- INDIAN
MARRIED STATUS :- SINGLE
LANGUAGES :- Hindi, Punjabi, Urdu
Native language
English:Upper intermediate
Timeline
Assistant Store Supervisor
Delivery hero Dubai (Talabat Mart)
08.2021 - Current
Data Entry Operator
Emirates Beton Ready-mix
09.2019 - 07.2021
Receiver
Best Price Mall
01.2018 - 08.2019
Graduation (Appeared) - B.Sc Information Technology
Lovely Professional University
12th - (Non-Medical)
Cantonment Board Sen.sec.School
. CERTIFICATIONS :-COMPUTER AWARENESS COURSE Training - SHORT TIME ONLINE COURSE CERTIFICATE NO:-0DLVAM-CE000307
. CERTIFICATE:-PEHCHAAN NGO
:- Data Entry operator
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