SHIVRAJ SINGH RATHORE
Ras Al Khaimah
Summary
Dynamic and results-oriented department leader with eight years of extensive experience in the hospitality industry, specializing in the rooms division. Demonstrates a strong commitment to exceeding customer expectations through flexibility, energy, and enthusiasm while effectively driving team development and achieving company objectives. Proven expertise in luxury upscale hotel management includes successful pre-opening initiatives, complemented by strong analytical skills and a proactive approach to budget maximization and asset protection. Recognized for fostering collaboration among teams and enhancing operational excellence, consistently delivering exceptional guest experiences through adept oversight of front desk operations, housekeeping, and guest services.
Overview
10
10
years of professional experience
Work History
Rooms Division Manager
The Ritz-Carlton, Al Hamra Beach (Forbes 4star)
09.2025 - Current
- Daily inspection on areas meeting BSA/ RAKTDA/ LQA & Forbes standards
- Coach & counsel staff members as needed to ensure adherence to standards
- Set departmental targets & objectives, work
- Monitor, control payroll and other Rooms Division expenses
- Created and adhered to Rooms budget
- Reviewed schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor Savings
- Developed and maintained open lines of communication within the department and with other departments within the hotel
- Hold monthly departmental meetings for Rooms Areas
- Conduct daily line-up to review daily events/ operational needs
- Attended daily Executive meeting
- Attended weekly Leadership meeting.
- Negotiated with vendors to lower supply costs by 10%, effectively managing the budget while maintaining service standards
- Led the team in achieving average of 70% turn over every day
- FORBES & LQA / BSA Audit Flowing
- Directed daily operations of front desk, housekeeping teams to ensure exceptional guest experiences.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Oversaw budget management and cost control measures to optimize departmental performance.
- Analyzed guest feedback and operational data to identify areas for improvement in service delivery.
- Collaborated with sales and marketing teams to develop packages that increased occupancy rates.
- Established standard operating procedures, ensuring compliance with industry regulations and brand standards.
- Led cross-functional meetings to align departmental goals with overall hotel objectives, fostering collaboration across teams.
- Upheld high standards for customer service and led by example.
- Increased upselling opportunities by training front desk staff on suggestive selling techniques for additional services or upgraded rooms.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Reviewed housekeeping supply charts and inventories.
- Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Office Manager
The Ritz-Carlton Al Hamra Beach (Forbes 4 star)
12.2023 - 08.2025
Assistant Front Office Manager
The Ritz-Carlton Al Hamra Beach
01.2023 - 11.2023
Assistant Night Manager
The Ritz-Carlton Al Hamra Beach
01.2022 - 12.2022
Front Office Supervisor
The Ritz-Carlton Al Hamra Beach
01.2021 - 12.2021
Front Office Coordinator
The Ritz-Carlton Al Hamra Beach
01.2020 - 12.2020
Guest Experience Concierge
The Ritz-Carlton Al Hamra Beach
05.2018 - 12.2019
Front Desk Agent
The Ritz-Carlton Bangalore
01.2017 - 04.2017
Hotel Exposure Training
Taj Rambagh Palace Jaipur
01.2016 - 07.2016
Education
Bachelor - Hotel Management, Travel & Tourism
Gyan Vihar University
01.2016
Skills
- Organizational project management
- Expert in optimizing room profitability
- Detail-oriented task management
- Strategic decision-making
- Efficient task execution
- Rooms division management experience
- Collaborative teamwork
Accomplishments
- Employee of the month year November 2021 The Ritz-Carlton Ras al Khaimah, Al Hamra Beach
- Front office Outstanding Performance Award August 2018 The Ritz-Carlton Ras al Khaimah, Al Hamra Beach
- Employee of the 3rd Quarter 2018 The Ritz-Carlton Ras al Khaimah, Al Hamra Beach
CUSTOM
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Rooms Division Manager
The Ritz-Carlton, Al Hamra Beach (Forbes 4star)
09.2025 - Current
Front Office Manager
The Ritz-Carlton Al Hamra Beach (Forbes 4 star)
12.2023 - 08.2025
Assistant Front Office Manager
The Ritz-Carlton Al Hamra Beach
01.2023 - 11.2023
Assistant Night Manager
The Ritz-Carlton Al Hamra Beach
01.2022 - 12.2022
Front Office Supervisor
The Ritz-Carlton Al Hamra Beach
01.2021 - 12.2021
Front Office Coordinator
The Ritz-Carlton Al Hamra Beach
01.2020 - 12.2020
Guest Experience Concierge
The Ritz-Carlton Al Hamra Beach
05.2018 - 12.2019
Front Desk Agent
The Ritz-Carlton Bangalore
01.2017 - 04.2017
Hotel Exposure Training
Taj Rambagh Palace Jaipur
01.2016 - 07.2016
Bachelor - Hotel Management, Travel & Tourism
Gyan Vihar University
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