SHIVRAJ SINGH RATHORE
Ras Al Khaimah
Summary
Luxury hospitality leader with 8+ years of progressive experience within The Ritz‑Carlton brand, specializing in Rooms Division and Front Office operations across Forbes 4‑Star properties. Recognized for upholding the Ritz‑Carlton Gold Standards through anticipatory service, strong operational discipline, and a commitment to creating “the genuine care and comfort of our guests.”
Proven record of leading multi‑department teams, elevating guest satisfaction, maximizing revenue, and driving excellence in Forbes, LQA, and BSA audits. Adept in strategic planning, budgeting, and service innovation, with a leadership style grounded in empowerment, collaboration, and a Ladies & Gentlemen culture.
Ready to contribute by enhancing service excellence, developing future leaders, and aligning Rooms Division performance with brand and property goals.
Overview
10
10
years of professional experience
Work History
Rooms Division Manager
The Ritz-Carlton, Al Hamra Beach (Forbes 4star)
09.2025 - Current
- Lead Rooms Division operations with full oversight of Front Office, Housekeeping, and Guest Services.
Ensure all areas exceed Ritz‑Carlton Brand Standards, LQA, Forbes, and BSA expectations - Coach & counsel staff members as needed to ensure adherence to standards
- Set departmental targets & objectives, work
- Monitor, control payroll and other Rooms Division expenses
- Created and adhered to Rooms budget
- Reviewed schedules utilizing forecasting and scheduling tools to provide maximum efficiency and labor Savings
- Developed and maintained open lines of communication within the department and with other departments within the hotel
- Hold monthly departmental meetings for Rooms Areas
- Conduct daily line-up to review daily events/ operational needs
- Attended daily Executive meeting
- Attended weekly Leadership meeting.
- Negotiated with vendors to lower supply costs by 10%, effectively managing the budget while maintaining service standards
- Led the team in achieving average of 70% turn over every day
- FORBES & LQA / BSA Audit Flowing
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Analyzed guest feedback and operational data to identify areas for improvement in service delivery.
- Collaborated with sales and marketing teams to develop packages that increased occupancy rates.
- Established standard operating procedures, ensuring compliance with industry regulations and brand standards.
- Led cross-functional meetings to align departmental goals with overall hotel objectives, fostering collaboration across teams.
- Upheld high standards for customer service and led by example.
- Increased upselling opportunities by training front desk staff on suggestive selling techniques for additional services or upgraded rooms.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Reviewed housekeeping supply charts and inventories.
- Collaborated with finance department to manage budgets, analyze performance metrics, and implement cost-saving measures.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Office Manager
The Ritz-Carlton Al Hamra Beach (Forbes 4 star)
12.2023 - 08.2025
Assistant Front Office Manager
The Ritz-Carlton Al Hamra Beach
01.2023 - 11.2023
Assistant Night Manager
The Ritz-Carlton Al Hamra Beach
01.2022 - 12.2022
Front Office Supervisor
The Ritz-Carlton Al Hamra Beach
01.2021 - 12.2021
Front Office Coordinator
The Ritz-Carlton Al Hamra Beach
01.2020 - 12.2020
Guest Experience Concierge
The Ritz-Carlton Al Hamra Beach
05.2018 - 12.2019
Front Desk Agent
The Ritz-Carlton Bangalore
01.2017 - 04.2017
Hotel Exposure Training
Taj Rambagh Palace Jaipur
01.2016 - 07.2016
Education
Bachelor - Hotel Management, Travel & Tourism
Gyan Vihar University
01.2016
Skills
- Luxury Rooms Division Leadership
- Ritz‑Carlton Gold Standards & Service Values
- Forbes & LQA Audit Excellence
- Guest Experience Strategy
- Budgeting & Financial Planning
- Operational Optimization
- Cross‑Department Collaboration
- Staff Training & Talent Development
- Problem Resolution & Service Recovery
- Pre‑Opening & Project Execution
- Revenue & Rooms Profitability Optimization
- VIP & High‑Profile Guest Engagement
Accomplishments
- Achieved average 70% daily turnover while maintaining Ritz‑Carlton service standards and operational integrity.
- Successfully led multiple Forbes, LQA, and BSA audit preparations, consistently delivering high compliance performance.
- Negotiated with vendors and reduced supply costs by 10% without affecting quality or guest experience.
- Elevated upselling performance through training programs that strengthened Front Office revenue results.
- Recognized through several brand awards, including: Employee of the Month (Nov 2021)
Outstanding Front Office Performance Award (Aug 2018)
Employee of the 3rd Quarter (2018)
CUSTOM
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Rooms Division Manager
The Ritz-Carlton, Al Hamra Beach (Forbes 4star)
09.2025 - Current
Front Office Manager
The Ritz-Carlton Al Hamra Beach (Forbes 4 star)
12.2023 - 08.2025
Assistant Front Office Manager
The Ritz-Carlton Al Hamra Beach
01.2023 - 11.2023
Assistant Night Manager
The Ritz-Carlton Al Hamra Beach
01.2022 - 12.2022
Front Office Supervisor
The Ritz-Carlton Al Hamra Beach
01.2021 - 12.2021
Front Office Coordinator
The Ritz-Carlton Al Hamra Beach
01.2020 - 12.2020
Guest Experience Concierge
The Ritz-Carlton Al Hamra Beach
05.2018 - 12.2019
Front Desk Agent
The Ritz-Carlton Bangalore
01.2017 - 04.2017
Hotel Exposure Training
Taj Rambagh Palace Jaipur
01.2016 - 07.2016
Bachelor - Hotel Management, Travel & Tourism
Gyan Vihar University