Open To Work
Shoaib Ahmad
Dubai
Summary
Highly organized Front Office Professional with 3 years of hands-on experience in 4-star hospitality environments and 5 years of leadership experience within the travel sector. Proficient in IDS Property Management System (PMS), guest relations, and front office auditing. Proven track record of boosting customer satisfaction ratings and optimizing front-desk administrative efficiency. Seeking to leverage cross-functional travel and hotel operations expertise in a permanent Front Desk / Night Auditor role within the hospitality sector.
Overview
10
10
years of professional experience
1
1
Language
Work History
Team Leader (Travel Operations)
My Urban Trip
04.2021 - 05.2026
- Managed day-to-day operations and team performance for a high-volume independent travel company.
- Designed and implemented comprehensive training programs for new hires, improving team operational efficiency by 15%.
- Spearheaded corporate travel coordination and guest handling strategies, resulting in a documented increase in client retention.
- Resolved escalated customer service issues promptly, boosting overall customer satisfaction ratings.
Front Office Agent (4-Star Standalone Property)
Hotel Kanha Shyam
07.2018 - 04.2021
- Executed daily front desk operations, including guest check-ins, check-outs, and VIP registration procedures using IDS Software.
- Reconciled daily billing, handled cash/card transactions, performed night auditing tasks, and managed property mail distributions.
- Upsold premium room categories and hotel amenities, contributing directly to increased property revenue.
- Managed a multi-line phone system, coordinated room assignments with housekeeping, and handled guest inquiries to maximize satisfaction.
Hospitality Intern (5-Star Luxury Hotel)
Taj Santacruz
06.2016 - 11.2016
- Rotated through core operational departments, gaining deep foundational knowledge of luxury front office and guest handling standards.
- Assisted the front desk team with guest arrivals, baggage coordination, and telephone inquiry routing.
- Maintained 100% attendance and punctuality record throughout the rigorous 6-month training program.
Education
Bachelor of Hotel Management & Catering Technology -
Lovely Professional University
Jalandhar , Punjab05.2018
Skills
Property Management Systems: IDS Software (Advanced Proficiency)
Front Office Operations: Night Auditing, Cash Handling, Room Allocation, Upselling
Guest Relations: Guest Handling, Problem-Solving, Complaint Resolution, VIP Relations
Administration: Staff Management, Time Management, Mail Handling, Travel Coordination
Languages: English (Fluent), Hindi (Native)
Special Achievements
- Certificate of 100% Attendance: Awarded by Taj Santacruz, Mumbai during professional training.
- Speed Training Recognition: Commended by management for mastering IDS PMS architecture within 30 days.
Timeline
Team Leader (Travel Operations)
My Urban Trip
04.2021 - 05.2026
Front Office Agent (4-Star Standalone Property)
Hotel Kanha Shyam
07.2018 - 04.2021
Hospitality Intern (5-Star Luxury Hotel)
Taj Santacruz
06.2016 - 11.2016
Bachelor of Hotel Management & Catering Technology -
Lovely Professional University
Certification
- Operational Cruise Certificate
- Security Awareness of Cruise Ship Staff
Languages
English
Advanced (C1)