Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SHOAIB MUHAMMAD  KHAN

SHOAIB MUHAMMAD KHAN

DUBAI,UAE

Summary

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimise approaches and capitalising on new opportunities. Marketing professional successful in campaign development and programme management. Forward-thinking and analytical in tracking markets and optimising strategies for best results. Excels at partnering cross-functionally to generate outstanding results. Forward-thinking Product Developer problem-solves and collaborates with clients and company personnel. Adept at setting long-term goals and following through with high-quality customer service and long-term relationships. Offering extensive knowledge of tours. Diligent Product Developer with 15 years of experience in visa. Offering extensive knowledge of modern product trends and in-depth research. Successful at implementing computer designs and bringing detail-oriented work to any project. manager with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work history

Tourism Product Developer

AL NABOODAH GROUP
Dubai, United Arab Emirates
01.2018 - 06.2023
  • Developed marketing plans to support department strategies.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of exotic tours.
  • Managed team of 75 staff, driving performance with motivational strategies to exceed sales targets.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Created professional sales presentations to creatively communicate product quality and market comparisons.

Travel Sales Consultant

NABA TOURISM LLC
DUBAI, United Arab Emirates
01.2009 - 12.2017
  • Managed customer interactions using HubSpot and provided customer support on live chat in line with company policies.
  • Achieved and exceeded sales and service objectives in line with Key Performance Indicators (KPIs).
  • Demonstrated meticulous attention to detail across booking, amendment and other administration activities to ensure accuracy and minimise losses.
  • Supported services throughout peak periods by working fully flexible shift pattern and offering customer service in multi languages including German and French.
  • Sold and booked tho thousans visas and tours holidays per month.
  • Engaged customers with passionate and enthusiasm for inbond travel, building effective rapport to generate loyalty and maximise customer retention.
  • Consistently sought to improve quality of service and go the extra mile at each customer touchpoint.
  • Employed multi expertise to recommend, upsell and tailor suitable products to maximise customer spending.
  • Converted 100% of leads into sales whilst delivering premium customer service.
  • Advised customers on visas and travel safety.
  • Employed active listening and research skills to establish and maintain positive, loyal client relationships.

Travel and Tourism Tour Manager

ORIANT TRAVEL
DUBAI, United Arab Emirates
01.2001 - 12.2008
  • Marketed holidays and tours through travel agents and online booking sites.
  • Used destination knowledge to enhance customer trips with local recommendations.
  • Promoted offers, promotions and deals on social media channels to increase customer engagement.
  • Calculated competitive tour quotes to increase bookings and grow revenue.
  • Negotiated below-average hotel costs to maximise earning possibilities.
  • Produced physical and online brochures showcasing tour package information.
  • Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
  • Created contracts and Service Level Agreements with hotel and transportation providers.
  • Coordinated bus and transport companies to operate tours according to trip schedules.

Education

Master of Science - SCIENCE

KARACHI UNIVERCITY
KARACHI PAKISTAN
01.1995 - 04.1998

Skills

  • Market and competitive analysis
  • Sales training
  • Presentations and proposals
  • Relationship management
  • Demand generation marketing
  • New account development
  • Retail marketing
  • Brand-building strategies
  • Marketing campaign management
  • Partnership marketing
  • Account management
  • Business development
  • Competitive and trend analysis
  • Complex negotiations
  • Sales goal attainment
  • Internet and e-mail marketing 
  • Servlets

Languages

English
Fluent

Timeline

Tourism Product Developer

AL NABOODAH GROUP
01.2018 - 06.2023

Travel Sales Consultant

NABA TOURISM LLC
01.2009 - 12.2017

Travel and Tourism Tour Manager

ORIANT TRAVEL
01.2001 - 12.2008

Master of Science - SCIENCE

KARACHI UNIVERCITY
01.1995 - 04.1998
SHOAIB MUHAMMAD KHAN