Shoeb Khan
Dubai
Summary
Having Strong knowledge of handling escalation calls of customer and E-Commerce . A strong e-Commerce platform that allows customers to purchase goods without having to visit a physical Handling customer complaints in positive way and giving 100% satisfaction. Having Strong knowledge of Sales Worked under sales for listing the customer business into the business listing Platform Were the customer can analyze the market and earn the profits. Having Strong knowledge of Customer service Desk . o A handling the customer with a very good positive response and turning them into the positive way and helping them with the very efficient Answers making them happy with the way of handling them in a decent manner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Assurance Associate
Instashop
01.2022 - Current
- Handling & Managing a complete fleet team in the GCC (Gulf Cooperation Council) region, including the number of team members
- Emphasize ability to effectively handle and resolve driver-related issues, such as performance, scheduling, and logistics problems
- Being as part of fleet team ensuring that orders consistently reach customers within the expected time frame, demonstrating your commitment to customer satisfaction.
- Providing training and support to riders and drivers, ensuring they are well-equipped to meet their responsibilities effectively.
- Staying updated on industry trends and regulations to ensure compliance with transportation laws and standards.
Customer Service Assistant
Sutherland global services
06.2020 - 11.2021
- Worked at this industry with Amazon we had a strong focus on building customer relationships and retaining existing business
- And making customer feel happy with the response and dealing with the customer in very efficent manner o handling inbound customer calls, making call backs, taking live chat enquiries, handling emails and dealing with incoming post
- Handling the maximum numbers of contact to help the customer in better way Handled 80 to 100
- Calls per day o Following up with the customer and taking ownership to resolve the customer problem
- Handled the both department technical and non - technical with the good handle number o Resolving customer complaints
- Achievements: o 100% customer satisfaction scores throughout the customer feedback portal
- Promoted As a ASST team lead , Process mentor
- Got an opportunity to trained the new batch's .
Customer Service Assistant
Just dial pvt Ltd
06.2018 - 12.2019
- Worked at this industry with Sales process
- This was done through delivering exceptional personal service (each of us looked after a set of clients)
- My responsibilities included: o handling inbound customer calls, making call backs, taking live chat enquiries, handling emails and dealing with incoming post
- Making an Outbound calls to the customer and boarding them in to the business o Resolving customer complaints
- Sales the highest number of package during my employment! o Achieved every moth target and did more then the target given o 100% customer satisfaction scores throughout my employment
Customer Service Assistant
Vaco Binary Semantic
02.2017 - 03.2018
- Worked at this industary with Google we had a strong focus on building customer relationships and retaining existing business
- This was done through delivering exceptional personal service (each of us looked after a set of clients)
- My responsibilities included: o handling inbound customer calls, making call backs, taking live chat enquiries, handling emails and dealing with incoming post
- Use to handle the 40 to 50 inbound Calls per days o Adding customer data whilst talking/typing
- Resolving customer complaints
- Retained 100% of my clients during my employment! o 100% customer satisfaction scores throughout my employment
- Trained and supervised 3 new team members in my last 12 months.
Education
Bachelor of Commerce -
Siddhartha Degree College
Hyderabad 03.2018
Royal Junior College
Hyderabad 2015
Some College (No Degree) -
Rahmath Nagar High School
2013
Skills
- EXPERIENCED IN MS OFFICE WORD, EXCEL AND POWER-POINT
- COMPETENT WITH CRM SOFTWARE Building personal relationship with operation team
- With challenges
- Successful management support
- Monitoring overall performance of operation analysis
- Good communication around issues and opportunities - get things done,
- Ensuring operations teams are aware of changes and are prepared
- Building report on Daily basis
- Process training
- Removing all obstacles to customer satisfaction
Certification
7+ YEARS BPO INDUSTRY EXPERIENCE | FAST ACCURATE DATA ENTRY ASSTSUPERVISORY EXPERIENCE |CUSTOMER SERVICE FACE-TO-FACE, EMAIL, PHONE & LIVE CHAT TRAINED
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Additional Information
PERSONAL DETAILS
- Date of Birth :- 26-10-1996
- Gender :- Male
- Marital Status :- Single
- Nationality :- Indian
- religion :- Muslim
- Passport Number :- T4764413
- Visa Status :- Employment Visa
Timeline
Quality Assurance Associate
Instashop
01.2022 - Current
Customer Service Assistant
Sutherland global services
06.2020 - 11.2021
Customer Service Assistant
Just dial pvt Ltd
06.2018 - 12.2019
Customer Service Assistant
Vaco Binary Semantic
02.2017 - 03.2018
Bachelor of Commerce -
Siddhartha Degree College
Royal Junior College
Some College (No Degree) -
Rahmath Nagar High School
7+ YEARS BPO INDUSTRY EXPERIENCE | FAST ACCURATE DATA ENTRY ASSTSUPERVISORY EXPERIENCE |CUSTOMER SERVICE FACE-TO-FACE, EMAIL, PHONE & LIVE CHAT TRAINED
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