Shokri Elgahrib

• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Monitored project progress, identified risks and took corrective action as needed.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Portfolio Management: Manage a book of more than 600 million with a 350+ clients, Clients with average balance of 500,000 grow their relationships in a profitable manner
• Acquire new to Bank High net worth Clients.
• Acting as relationship manager and assistant branch manager.
• Top achiever and statement is also available upon request.
• Act as a main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long term partnerships.
• Forecasted sales and established processes to achieve sales objectives and related metrics
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Developed strategic sales plans for achieving revenue growth and exceeding targets

• Maintain good relationship with all business entities /individuals where business sourced
• Deliver a timely prompt service to the customers
• Full awareness on product knowledge and implementing them all the time
• Prepare and review standards credit application.

Identify and understand customer needs.

• Selling bank products (Credit Cards, Company Listing, Balance transfer, Cash on Card, Easy Payment Plan)
• Act as frontline of defense to implement bank's KYC risk framework process during onboarding and minimize risk referrals
• Ensures accuracy of all bank forms and documents executed by customer
• Improve robustness of re-work tracking & service monitoring resulting in better TAT & Quality
• Monitoring and reporting risk areas and ensuring that all team operations are compliant to AML and that all policies and producers are followed.

• Provided superior customers' services & answered all incoming calls with maximum quality and highest productivity
• Engaged in calls monitoring for team members, quality assurance, scripting, training, team development and coaching
• Ensured each team member's punctuality and adherence to their shifts schedule and maintained required log-in time
• Confirmed to take care of Contact Center Service level as well as monitored Agents skills to enhance organizational effectiveness.