Upendra Singh Tomar
Dubai
Summary
Proven leader in pharmacy operations management at Health Hub Al Futtaim, adept in workflow optimization and supply chain management. Excelled in implementing cost-saving procurement strategies and enhancing inventory control, achieving significant efficiency improvements. I consistently deliver results by optimizing processes and fostering a culture of continuous improvement.
Overview
9
9
years of professional experience
Work History
Procurement Specialist
Health Hub Al Futtaim
07.2022 - Current
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Managed procurement activities for the pharmacy department, including sourcing pharmaceutical products, and equipment from approved vendors and suppliers.
- Negotiated pricing agreements, terms, and contracts with suppliers to secure favorable terms and achieve cost savings while maintaining product quality and availability.
- Collaborated with pharmacy management to assess inventory needs, forecast demand, and develop procurement strategies to optimize inventory levels and minimize stockouts by Utilizing procurement software and systems to track orders, and generate reports on purchasing metrics and inventory status.
- Implemented inventory control measures, including regular stock counting, stock rotation, and expiration date monitoring, to ensure product quality and regulatory compliance.
- Maintained accurate purchasing records, including purchase orders, receipts, and invoices, to ensure compliance with audit requirements and regulatory standards.
Unit Manager
Health Hub Al Futtaim
02.2019 - 06.2022
- Managing a team of pharmacists and Pharmacy technicians & Trainees, providing guidance, support, and training as needed. Developed and implemented training programs to enhance staff competencies in medication dispensing, inventory management, and customer experience, leading to improved service quality and patient satisfaction.
- Overseeing day-to-day operations, including inventory management, prescription filling, and Patient counseling. Ensuring compliance with regulatory requirements and company policies.
- Ensuring excellent customer service by addressing customer inquiries and concerns, resolving issues, and maintaining a positive and professional atmosphere in the pharmacy.
- Ensuring accurate and safe dispensing of medications, including verifying prescriptions, checking for drug interactions, and counseling patients on medication usage and potential side effects.
- Implementing quality assurance measures to ensure the accuracy and integrity of pharmacy operations, including maintaining proper storage conditions for medications and adhering to quality standards.
- Managing the pharmacy budget, KPI's, Controlling costs, and optimizing profitability while maintaining high standards of care.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates to enhance medication safety and prevent medication errors, resulting in the reduction in dispensing errors.
- In collaboration with Clinic,Implementing strategic initiatives to optimize workflow efficiency, reduction in turnaround time for prescription processing.
- Successfully oversees the cluster operations efficiently and effectively. This involves overseeing inventory management, staffing, budgeting, expense control, expiry management, revenue generation and ensuring compliance with regulations and company policies.
Pharmacy System Implementation Specialist
Health Hub Al Futtaim
02.2019 - 06.2022
- Coordinate with internal teams and external vendors to integrate HIS Pharmacy management software systems with existing healthcare IT infrastructure Since Day one in Health hub Group.
- Customize pharmacy software solutions to align with the specific needs and workflows of the healthcare facility.
- Created and further Developed Pharmacy Item Master, New Item Listing, Supplier Matrix creation, PO/GRN/GRV system, Correlation of Item Master with MOH List and Insurance Discount Mapping, Insurance Approval system development, DDC code management and overall Pharmacy system operations.
- Conduct training sessions for pharmacy staff and end-users to ensure they are proficient in using the new software system. Provide ongoing support and troubleshooting assistance to pharmacy staff following the implementation of new software systems.
- Stay informed about advancements in pharmacy technology and best practices to recommend system enhancements and optimizations. Maintain detailed documentation of implementation processes, configurations, and user manuals for reference and future updates
- Team Leader in the Procurement & Implementation of Microsoft D365 after the Successfully implementation of the HIS system since beginning of Health Hub Group.
Store Manager
Life HealthCare Group
09.2015 - 12.2018
- Started career as a Trainee Pharmacist with the largest Healthcare Group of UAE and enjoyed experience of multi dimension work atmosphere.
- As an Store Manager.Successfully delivered best of my efforts with the key expertise in Bulk/Export Sales in IRAN Pharmacy.
Education
Master of Science - MASTER OF PHARMACOLOGY
BR NAHTA COLLEGE OF PHARMACY
MANDSAUR06.2012
Bachelor of Science - BACHELOR OF PHARMACY
MANDSAUR INSTITUTE OF PHARMACY
MANDSAUR05.2010
Skills
- Inventory Control
- Pharmacy Operations Management
- Workflow Optimization
- Supply Chain Management
- Cost Analysis and Optimization
- Data Analysis and Reporting
- Procurement and Sourcing
- Vendor Management and Negotiation
Timeline
Procurement Specialist
Health Hub Al Futtaim
07.2022 - Current
Unit Manager
Health Hub Al Futtaim
02.2019 - 06.2022
Pharmacy System Implementation Specialist
Health Hub Al Futtaim
02.2019 - 06.2022
Store Manager
Life HealthCare Group
09.2015 - 12.2018
Master of Science - MASTER OF PHARMACOLOGY
BR NAHTA COLLEGE OF PHARMACY
Bachelor of Science - BACHELOR OF PHARMACY
MANDSAUR INSTITUTE OF PHARMACY
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