Showrob Hossain
Sharjah
Summary
Dynamic and dedicated professional with extensive experience as a Hotel Waiter at Carlton Hotel Dubai. Proven expertise in delivering exceptional customer service and maintaining order accuracy. Skilled in POS operation and fostering teamwork, consistently enhancing guest satisfaction and dining experiences. Committed to upholding food safety standards and promoting menu knowledge.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Hotel Waiter
Cartlon hotel Dubai
Sharjah
01.2025 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in setting up and clearing tables efficiently during meal services.
- Delivered food and beverages promptly to guests in various dining areas.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Addressed guest inquiries and resolved issues with professionalism and care.
- Supported team members by sharing knowledge of menu items and daily specials.
- Followed health and safety regulations to ensure a safe dining environment.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected payment for meals served or cashed out customers using POS systems accurately.
- Ensured that dining areas were kept clean and organized during shifts.
- Performed light cleaning duties such as sweeping floors, wiping down counters, as needed.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Responded to customer inquiries in an efficient and timely fashion.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Assessed quality of food and beverage products prior to delivery.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Used clear communication to relay food and drink orders to kitchen staff.
- Totaled checks and used cash register to accept payment for services.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Served food and beverages to customers.
- Portioned, plated and garnished menu items to meet company standards.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Office boy
United Al Saqer Group LLc
Dubai
01.2024 - 12.2024
- Maintained cleanliness and organization of office spaces and common areas.
- Assisted staff with daily tasks and provided support for operations.
- Managed inventory of office supplies and ensured timely replenishment.
- Delivered documents and packages to various departments efficiently.
- Set up meeting rooms, ensuring all equipment was ready for use.
- Prepared tea or coffee for staff members during meetings or breaks.
- Delivered documents, letters or parcels to clients or other offices as required.
- Collected payments from customers and clients on behalf of the company.
- Greeted and welcomed visitors to the office.
- Conducted regular maintenance checks on all office equipment and machinery.
- Received telephone calls, took messages or transferred calls to appropriate staff members.
- Ensured cleanliness of the office premises by sweeping, mopping and dusting furniture.
- Scheduled appointments with clients on behalf of senior staff members.
- Greeted visitors in a friendly and professional manner.
Customer Service Coordinator
Dar Al karama Sharjah
Sharjah United Arab Emirates
04.2022 - 12.2022
- Managed communication between customers and service teams for effective issue resolution.
- Developed training materials for new team members on customer service protocols.
- Assisted in implementing process improvements for customer inquiries and feedback handling.
- Monitored service quality to ensure compliance with company standards and policies.
- Maintained accurate records of customer interactions and service requests in the system.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Worked with sales teams to understand processes and enhance after-sales support.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Researched new products or services that may be beneficial to customers.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Maintained accurate records of customer interactions and transactions.
- Provided training for new employees on company policies and procedures related to customer service.
Education
Intermediate Certificate - Commerce
Gunabati High School
Comilla , Bangladesh 01.2016 - 12.2016
Inter 2nd Years - Commerce
Gunabati Degree College
Comilla , Bangladesh Skills
- Office boy
- Customer service
- Waiter
- Menu knowledge
- Food safety
- Order accuracy
- POS operation
- Guest service
- Teamwork
Timeline
Hotel Waiter
Cartlon hotel Dubai
01.2025 - Current
Office boy
United Al Saqer Group LLc
01.2024 - 12.2024
Customer Service Coordinator
Dar Al karama Sharjah
04.2022 - 12.2022
Intermediate Certificate - Commerce
Gunabati High School
01.2016 - 12.2016
Inter 2nd Years - Commerce
Gunabati Degree College