Shraddha Gujar

Successfully manage the delivery of various programs and contracted services to meet strict deadlines, budgets, quality standards, and service levels.

Stakeholder Management, Process governance

Planning, Budgeting and forecasting on weekly basis

Cost Management including the finance analysis for the project and expenses analysis with CGI percantage

Effectively bench governance across the towers, including timely monitoring and enablement of the bench.

Plan and manage resource staffing requirements, demand fulfillment, and project operation management from start to finish, ensuring optimal resource allocation and utilization.

Reporting on weekly/monthly

Maintaining SOWs renewals, ratecard repository, client roaster, onboarding and offboarding

• Monitoring and supervising project operations to keep everything on track, syncing and collating data, and creating dashboards to decrease manual efforts
• Streamlining revenue prediction and ensuring better financial control by tracking CTBs and weekly Netadd commitments
• Tracking Order Book in Salesforce and collaborating with the sales team on forthcoming opportunities, creating SOW, and conducting market and competitor research during pre-sales
• Managing accounts by projecting/forecasting, reviewing monthly Utilization and P&L, recognizing revenue, invoicing, and following up on outstanding payments
• Hosting daily Scrum meetings to gather project updates, handle barriers, and ensure Jira is updated for every user story
• Utilizing Ariba, Hub, Salesforce, Oracle, Excel, Word, PowerPoint, Jira, and other tools.
• Used monthly estimates vs actuals data to keep project financials on track.

• Managed multiple customer portfolios with effective portfolio management and PMO process management
• Collaborated with cross-functional teams including Domain, Technology, Client Relations, Legal, Finance, HR, RMG, and Competency teams
• Managed RR/ORR/Billing Profiles/SOW Mapping/Approvals/Vendor Management processes
• Streamlined onboarding processes for resources, including Resource Allocation, BG check, ODC access, and Laptop and Desk allocation
• Handled Commercial Administration activities such as revenue forecasting, revenue recognition, and monitoring unbilled and unpaid accounts
• Ensured compliance auditing across the portfolio and end-to-end operation management.
• Provided financial support, analysis and reporting to stakeholders.
• Implemented program and project governance standards for project deliverables.

• Tracking project progress, milestones, and operational efficiency, and creating project reports
• Creating visibility of resource capacity, competency, and availability using escalation and skillset metrics
• Generating monthly reports for resources, projects, and revenue, and effectively managing resource allocation
• Following up with sales team for late invoice submissions based on project milestones
• Maintaining and tracking various sheets and trackers such as invoice, SOW, resume, joining, and LWD
• Managing onboarding, offboarding, bench management, and new hire induction
• Conducting weekly status meetings with the program manager and tracking risk mitigation and action items
• Monitoring burnt hours and notifying project managers of negative actual vs anticipated hours
• Utilizing various tools such as Microsoft Office, Basecamp, SharePoint, and a PMO tool
• Maintaining a centralized repository in SharePoint for project-related documentation, reports, and progress updates.