Shravya Shetty
Abu Dhabi,AZ
Summary
Diligent Workforce Operations Specialist / HR Coordinator with solid foundation in human resources coordination. Proven ability to streamline onboarding processes and support employee relations effectively. Demonstrated expertise in conflict resolution and talent acquisition.
Overview
10
10
years of professional experience
Work History
Workforce Operations / HR Coordinator
TCS
06.2022 - 09.2025
- Manage end-to-end on boarding process for new hires, including sending welcome communications, scheduling induction sessions, and ensuring timely login access setup.
- Conduct employee induction sessions, providing key organizational information, policy briefings, and answering initial queries.
- Support off boarding processes by sending release notices, coordinating exit procedures, and ensuring system access is revoked in a timely manner.
- Handle contract extension workflows , coordinating with managers and HR to process renewals or transitions efficiently
- Serve as the first point of contact for employee queries related to on boarding, documentation, and system access.
- Liaise with HR and third-party vendors to ensure timely Background Verification (BGC) completion and documentation compliance.
- Collaborate with IT to troubleshoot login and system access issues for new and departing employees.
- Maintain accurate records of employee status, contract timelines, and HR communications using internal tools and trackers.
- Check for allocation of the associates .
- Resourcing :
- Strong stakeholder management skills both internal and external.
- Experience in-house Resourcing.
- Sourcing the resume from employer portels like Naukri, LinkedIn etc.
- Ability to work in a fast-pace environment.
- Assigning available employees to projects in accordance with their skill sets, previous experience, and availability.
- Monitoring day-to-day project activities and corresponding resourcing.
- Capacity planning, i.e Making sure that a company’s resources have capacity to work on upcoming projects.
- Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients ’needs due to resourcing.
- Weekly utilization report.
- Developed and maintained HR policy documentation, aligning with organizational standards and compliance requirements.
Senior Technical Support Associate
TCS
03.2021 - 05.2022
- Analyzed technical issues to provide effective solutions and enhance customer satisfaction.
- Developed troubleshooting guides to streamline support processes and improve response times.
- Collaborated with cross-functional teams to resolve complex technical problems efficiently.
- Mentored junior associates on best practices in technical support and customer interaction.
- Implemented process improvements that reduced ticket resolution time and enhanced service quality.
- Led initiatives to optimize knowledge base, increasing accessibility of information for support staff.
- Conducted training sessions for new hires, fostering a culture of continuous learning within the team.
- Evaluated support metrics to identify trends, driving strategic decisions for service enhancements.
- Developed strong relationships with key clients through consistent communication and exceptional service delivery.
- Participated in regular meetings with management, providing updates on team performance and offering insights into potential areas for improvement.
- Optimized workflow processes, streamlining issue resolution and improving response times.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions to stay current on emerging technologies and best practices.
- Leveraged data analytics tools to track key performance metrics, identifying trends that led to actionable insights and improvements in service delivery quality.
- Improved customer satisfaction by providing timely and accurate technical support.
- Resolved complex technical issues for better system performance and reliability.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Worked on applications like VM ware, Service Now, Dame ware, MS office, Mainframe, Browser troubleshooting,
Citrix etc
Technical Support Specialist
IBM India Pvt. Ltd
01.2016 - 10.2020
- Responded to user inquiries in a timely and professional manner.
- Accessed and documented procedures, tools and manuals to provide support on company supplied hardware and equipment.
- Gathered customer and technology information to determine technical support level.
- Elevate calls to appropriate support level as necessary.
- Accurately processed and documented call transactions using tracking software.
- Worked as floor support and gave training to new hires .
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
Education
B.Com -
St.Agnes College
Mangalore01.2015
Skills
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- HR policies compliance
- Benefits administration
- Confidential document control
- Onboarding coordination
- Superb interpersonal skills
- Background checks
- Talent acquisition
- Exit interviews
- Exceptional communicator
- Human resources management
- Report generation
- Customer relations
- Recruiting
- Online position posting
- Staff recruiting and retention
- Workforce planning
- Recordkeeping
Accomplishments
- Best Team Of The Year.
- CSAT Topper
- Start Employee Of The month
- On The Spot Award
- Wall Of Fame
Timeline
Workforce Operations / HR Coordinator
TCS
06.2022 - 09.2025
Senior Technical Support Associate
TCS
03.2021 - 05.2022
Technical Support Specialist
IBM India Pvt. Ltd
01.2016 - 10.2020
B.Com -
St.Agnes College