Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
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Shreeram Raj Khadka

Shreeram Raj Khadka

Summary

Energetic Cafe Supervisor who has supervised activities in some of the busiest cafes in the region. Adept at keeping employees focused on maintaining service pace assisting difficult customers and maintaining proper inventory reports on a daily basis. Specializes in large building cafes and high foot traffic locations.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Emirates Leisure Retail (costa Coffee)
01.2022 - Current
  • Welcoming the costumer, taking order, Prepare and serve coffee and tea, drinks, heating the food that meet quality standards.
  • Calibrate the coffee machine, grinder, thermometer adjustment.
  • Co-ordinate sales target with team.
  • Dividing weekly tips for every staff.
  • Safely handle the costumer food allergens.
  • Opening & closing the store/completing the shift to brand standard.
  • Face costumer complain and find solutions.
  • Properly handle and maintain all equipment.
  • Ordering ,receiving, arranging by (FIFO) first in first out method.
  • Attractive Displaying everyday sandwich, cake, muffin, croissant.
  • Update the daily sales weekly, monthly cash sales banking.
  • Respond to orders questions, concerns and complaints in polite and efficient manner.
  • Train SOP and Coach new drinks and food and all staff.
  • Attractive display merchandise, coffee beans with our standard price.
  • Facing costa audit, costa Mena and NSF audit.
  • Name of unit or department: Cafe supervisor
  • Business or sector: Other service activities
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.

Barista

Himalayan java coffee kathmandu, nepal
06.2020 - 09.2021
  • Welcoming the guest, taking order, Preparing the coffee, tea , refresher, juice, food and served.
  • Handling POS easily taking cash and card payment.
  • Ordering, receiving daily food, beans, milk and arrange the stock.
  • Display food item with food label with price.
  • Calibrate the coffee machine, grinder adjustment, dosing adjustment.
  • Bass out and clear table and sanitized the table.
  • Inform the manager incase costumer complain.
  • Banking every day cash sales and provide the manager banking slips.
  • Opening the shop completing shift with brand standard.
  • Closing the shop completing shift with brand standard.
  • Update daily sales and describe the sales report daily, weekly, monthly.
  • Fresh brewed coffee like chemax, v60, aeropress, frenchpress, cyphone, with brand standards.
  • Facing customer complain and find solutions.
  • Excellent knowledge specialty coffee culture

Education

Higer level -

Shree irkhu higher secondary school
12.2018

Basic food hygienic training - undefined

Emirates Leisure Retail

Barista training - undefined

Himalayan java coffee kathmandu nepal

Barista year area champion - undefined

Emirates leisure Retail.llc (DXB north steam)

Barista maestro shift leader - undefined

Emirates leisure Retail llc

Skills

  • Customer experience management
  • Coffee shop operations
  • Customer engagement
  • Barista skills
  • Foodservice
  • Staff management
  • Order management
  • Sales tracking
  • Cost monitoring
  • Cafe inventory
  • Financial records oversight
  • Team leadership

LANGUAGE SKILLS

Other language(s)
Nepalese
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
English
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Timeline

Cafe Manager

Emirates Leisure Retail (costa Coffee)
01.2022 - Current

Barista

Himalayan java coffee kathmandu, nepal
06.2020 - 09.2021

Basic food hygienic training - undefined

Emirates Leisure Retail

Barista training - undefined

Himalayan java coffee kathmandu nepal

Barista year area champion - undefined

Emirates leisure Retail.llc (DXB north steam)

Barista maestro shift leader - undefined

Emirates leisure Retail llc

Higer level -

Shree irkhu higher secondary school
Shreeram Raj Khadka