Microsoft word
SHREERAM RAJ KHADKA
Barista Mastro
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior barista mastro position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Barista Mestro
Emirates Lesire Retail.(costa)
Dubai
12.2021 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored customer feedback to improve barista performance and customer service.
- Created new training guidelines, and provided staff orientation and training.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Barista
Himalayan Java Kathmandu
Kathmandu
01.2019 - 09.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
High School Certificate - Arts
Shree Irkhu Higer Secondary School
Sindhupalchok,nepal 08.2017 - 08.2019
Skills
MS Word MS Excelundefined
Accomplishments
- Dedicated waiter& bar helper with 3 year of exemplary service in the food service industry
Additional Information
- working at costa coffee uae as a barista mestro Duty responsibility Hobbies .3 Traveling Listing music Sports Reading Latte art Prepare and serve coffee,food and tea drinks that meet quality standards Properly handle and maintain all equipment Accurately handle cash and credit card payments , following appropriate cash- handling procedures Serve customers quickly and efficiently Demonstrate a thorough understanding of all the menu offerings Observe relevant health and safety standards Good knowledge about brew coffee V60,chemax
Software
Microsoft PowerPoint
Power bi
Excle
Certification
Barista certificat from nepal 2019
Interests
Latte art
Frothing milk
Communicate the guest
Texture milk
Travelling
Skydiving
Timeline
Basic food hygenic training 2021
08-2022
Barista of the year DxB north branch
07-2022
Senior Barista Mestro
Emirates Lesire Retail.(costa)
12.2021 - Current
Barista
Himalayan Java Kathmandu
01.2019 - 09.2021
High School Certificate - Arts
Shree Irkhu Higer Secondary School
08.2017 - 08.2019
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