Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Interests
Timeline
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SHREYA BELLUR

SHREYA BELLUR

Bur Dubai,DU

Summary

Experienced healthcare professional with a proven track record of achieving company objectives through consistent, organized practices and a positive mindset. Skilled in handling high-pressure situations and adapting to new challenges to elevate the organizational reputation. Demonstrated ability to take on additional responsibilities to drive team success and contribute effectively to overall goals.

Overview

19
19
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Retail Sales Associate

Thrifty Car Rental LLC
11.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and provided outstanding customer service.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Manager- Customer Service

PWS Techserv (Selfdrive)
05.2023 - Current
  • Managing a team of 15 agents working for customer service for a Car rental company in Dubai.
  • Managing refunds and retention and 2nd level escalation calls.
  • Handling Refunds team, Service & Maintenance team, Emails team and Documentation team.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Preparing weekly and monthly performance reports of the team.
  • Call evaluation and feedback for the agents.

Operation Head

Freedom From Diabetes Pvt. Ltd.
03.2021 - 04.2023
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
  • Plan and review compensation actions; enforcing policies and procedures Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
  • Analyze and improve organizational process and workflow, employee and space requirements, and implement changes as and when required.
  • Handling Grievance cell and optimizing the retention uptrend. Accomplish operations and organization mission by completing related results as needed.
  • Vendor management-Introducing and managing relationships with key vendors and Track vendor pricing, rebates, and service levels.
  • Review and approve all operational invoices and ensure they are submitted for payment.
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints/escalations.
  • Work closely with COO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings.

Head, Key Accounts Manager (Sales)

Royal Medical Centre, RMC
03.2020 - 11.2020
  • Introducing new clients and business for the company. Developing and sustaining solid relationships with key clients that brings in the most income for the company.
  • Addressing and resolving key clients' complaints. Analyze key competitors to respond to competitive threats.
  • Conducting economic and demographic research and producing reports to the Operations Head to analyze the market trend.
  • Increasing sales and acting as the main point of contact between key clients and internal teams. Supervising the account teams assigned to each key client.
  • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
  • Recommend improvements to increase program operational efficiency and effectiveness.

Lab Head

Grace Path Lab
06.2014 - 03.2020
  • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
  • Documentation and filing
  • Recruitments and training
  • Tracked collected specimens by initialing, dating and noting times of collection
  • Oversaw items in inventory and reordered before supplies diminished
  • Prepared blood smears and determined levels of normalcy
  • Marketing and Home collections
  • Selling Health packages and conducting Health Camps
  • Handling routine procedure of processing and reporting
  • Reagents stock maintains and purchase
  • Home collections for tied up Healthcare firms like Thyrocare, GD,etc

Customer Care Representative

Mphasis Pvt. Ltd
02.2007 - 07.2007
  • Worked for an Inbound Motor Insurance process.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Initiating the insurance process by taking down the incident details.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

MBA - Operations And Healthcare Management

D. Y. Patil
07.2021 - 08.2023

Master of Science - Medical Lab Technology

K.P Paramedical College (Himalayan University)
06.2017 - 05.2019

Bachelor of Science - Medical Lab Technology

K.P Paramedical YCMO University
06.2014 - 05.2017

High School Diploma - undefined

Lokmanya College of Paramedical
06.2013 - 05.2014

Skills

* Customer-focused approach

* Strong interpersonal skills

* Negotiation skills for budget management

* Efficient project completion

* Effective relationship management

* Sales acumen

Accomplishments

  • Continuously achieved sales target.
  • Got Sales awards.
  • Supervised and handle multi-departments under one roof with undisputed result.
  • Groomed and matured the Grievance cell.
  • Brought refunds to >1 by completing refund queries with accuracy and efficiency.
  • Single -handed enhanced 19 vendors in a year.
  • Documented and resolved escalations which led to retentions
  • Awarded twice in a year as Manager of the month for achieving more than target with relentless and efficient manpower handling skills.

Interests

Meeting people for a healthy interaction

Learning languages

Exploring and Experimenting

Travelling

Timeline

Retail Sales Associate

Thrifty Car Rental LLC
11.2023 - Current

Manager- Customer Service

PWS Techserv (Selfdrive)
05.2023 - Current

MBA - Operations And Healthcare Management

D. Y. Patil
07.2021 - 08.2023

Operation Head

Freedom From Diabetes Pvt. Ltd.
03.2021 - 04.2023

Head, Key Accounts Manager (Sales)

Royal Medical Centre, RMC
03.2020 - 11.2020

Master of Science - Medical Lab Technology

K.P Paramedical College (Himalayan University)
06.2017 - 05.2019

Lab Head

Grace Path Lab
06.2014 - 03.2020

Bachelor of Science - Medical Lab Technology

K.P Paramedical YCMO University
06.2014 - 05.2017

High School Diploma - undefined

Lokmanya College of Paramedical
06.2013 - 05.2014

Customer Care Representative

Mphasis Pvt. Ltd
02.2007 - 07.2007

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