SHREYA BHANDARI
Bur Dubai,Dubai
Summary
Customer Service Representative with more than 7 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product Specialist Handling Large Volumes of Guests with Professionalism and Enthusiasm. Knowledge to offer quick and accurate assistance to customers .
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Rayna Tours & Travels
Dubai
07.2016 - 02.2023
- Motivated Highly competitive Networking skills Customer service Interpersonal skills Proficient in Windows, Planning and Arranging transfers, accommodations, insurance and other travel services
- Understanding client's requirements and Handling queries suggesting appropriate destination, modes of transfers, travel dates, visas, costs and accommodation
- Providing appropriate brochures, publications and guidance to Travelers
- Managing client's feedback, complaints and refunds
- Stay updated with new trends in Tourism Hospitality and about the Current Market
- Meet sales targets and update marketing data and client files
- Offered advice and assistance to customers, paying attention to special needs or wants
- Utilized customer service software to manage interactions and track customer satisfaction
- Developed and updated databases to handle customer data
- Trained staff on operating procedures and company services.
Travel Consultant
Asian Oryx Tourism LLC
Dubai
11.2015 - 05.2016
- Cold calling all Guests, Keep track of their Stay and Introducing new tours
- Briefing walk-in guests with all tours in Dubai, suggesting best prices and alternatives
- Negotiating the terms of an agreement and close sales
- Creating appropriate packages for guests planning to visit Dubai
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Customer Care Support and Sales
Yatra Tours and Travels Co
Mumbai
05.2013 - 09.2015
- Preparation of Quotation & maintain all the records for quotation
- Maintain all the records for all the correspondence regarding new Work order Follow-up with Clients, Suppliers, Hotels and Airlines
- Understanding Client Requirement
- Co-ordination with clients, Supplier, Hotels and Airlines
- Send Order Acknowledgement company profile to Client and Suppliers Preparing itinerary and doing bookings as per Client Requirement
- Implemented and developed customer service training processes.
Admin and Quality Verifier
Silgate Solution Ltd
Mumbai
04.2009 - 04.2013
- Manage Inventory and Order Supplies for Office
- Verifying Daily Sales and Analyzing the Product Coordinating With the IT Team And CLIENTS
- Preparing Excels for daily sales and Reporting to superiors
- Self-motivated, with a strong sense of personal responsibility
- Identified issues, analyzed information and provided solutions to problems
- Paid attention to detail while completing assignments.
Education
Bcom - Commerce
University of Mumbai
2010
Diploma - undefined
Air Hostess Academy
2008
undefined
Mother Mary Junior College
2007
Skills
- Money handling abilities
- CRM
- Complaint resolution
- Training and Development
- Itineraries
- Company guidelines and procedures
- Hotel accommodations
- Active Listening
- Travel research
Certification
2007-2008 One year Diploma Course from (AHA), 2007-2008 One year Diploma Course from (AHA) AIRHOSTESS ACADEMY
6 Month of Industrial Training and Work in F & B Service Department at THE WESTIN HOSPITALITY SERVICEPVT.LTD. (THE CLUB) Andheri Mumbai
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Kannada
Fluent
Additional Information
Certifications :
- 2007-2008 One year Diploma Course from (AHA) AIRHOSTESS ACADEMY
- 6 Month of Industrial Training and Work in F & B Service Department at
THE WESTIN HOSPITALITY SERVICEPVT.LTD. (THE CLUB) Andheri Mumbai
Timeline
Senior Customer Service Representative
Rayna Tours & Travels
07.2016 - 02.2023
Travel Consultant
Asian Oryx Tourism LLC
11.2015 - 05.2016
Customer Care Support and Sales
Yatra Tours and Travels Co
05.2013 - 09.2015
Admin and Quality Verifier
Silgate Solution Ltd
04.2009 - 04.2013
Bcom - Commerce
University of Mumbai
Diploma - undefined
Air Hostess Academy
undefined
Mother Mary Junior College
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