Shreyas Salian
Dubai,DU
Summary
Dedicated and results-oriented Operations and Customer Care Executive with 3 years of experience in the freight forwarding & manufacturing industry. Proficient in Dubai Trade, handling sea import and export shipments, as well as pricing and quoting for clients. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care & Operations Executive
Jex International Logistics LLC
08.2023 - Current
- Managed the end-to-end operations of sea import and export shipments, ensuring timely and efficient delivery.
- Coordinated with carriers, customs officials, and other stakeholders to ensure smooth clearance and transportation of goods.
- Handled documentation and paperwork, including bills of lading, bill of entry, invoices, and customs declarations.
- Arranging for delivery orders from shipping lines, E-clearance of sea imports/Exports shipments on Dubai Trade Portal as per ETA and ETD cutoffs and track E-submission of docs and Non-remittance claims.
- Utilized Dubai Trade platform for online processing of import and export transactions, tracking shipments, and managing documentation under mirsal 2 code.
- Coordinate with Internal departments to schedule on upcoming shipments and Liaise with warehouse to initiate scheduled shipments.
- Responded to customer inquiries and provided timely updates on shipment status, resolving any issues or concerns.
- Prepared pricing and quotes for clients based on shipping requirements, negotiating rates with carriers to ensure competitive pricing.
- Developed and maintained strong relationships with clients, addressing their needs and providing exceptional customer service.
- Delivered comprehensive bid proposals for project cargos and gained client approval on cost.
- Analyze cost, Profit and market value to maintain company growth by 10% to 20%.
Sales Executive - Key Accounts
Globelink West Star Shipping LLC
07.2022 - 07.2023
- Securing new customers, Maintaining and developing existing business.
- Achieve GP targets set in terms of contributing and generating revenue for department.
- Continuous improvement by managing multiple calls per day to increase sales by 10% of previous month.
- Promote core trade lines and consolidation products to existing and new customers to increase volume and profitability to organization.
- Timely updating customers regarding their shipment status in order to have smooth process and to establish long lasting relationship.
- Negotiating prices, terms of sales and service agreements, Educating cost and time effective solutions for different trade lines for maximum profit.
- Updating CRM and maintaining weekly sales report to management.
Technical Sales Engineer
Interplex Electronics India Pvt Ltd
08.2020 - 01.2022
- Establishing costing module and PVC(Price variation clause) monthly track of raw material price variation.
- Developing cost breakup, Capacity and investment, EBITDA, ROI(Return of investment).
- Implementing purchase order into sales order through SAP.
- Responding to functional and technical elements of RFI/RFP/RFQ and quoting final price offer.
- Coordinating with other departments such as Engineering, Operations, Automation, and project management to ensure smooth execution of sales project.
- Monitoring and reporting on sales performance and forecasting on future sales trends.
Education
Bachelor of Engineering - Mechanical Engineering
N.M.A.M Institute of Technology Nitte
Nitte, Udupi, Karnataka, India04.2019
Skills
- Proficient in Dubai Trade , CRM and Advance MS Excel
- Strong knowledge of sea import and export operations
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong problem-solving abilities
- Customer-focused approach with a commitment to providing exceptional service
- Negotiation skills for pricing and quoting clients
- Strategic planning and execution
- Client acquisition & retention
- Leadership & Under time management
Accomplishments
- Valid UAE driving license
- Target oriented
- State level Basket Ball & Chess professional.
Certification
- Six Sigma Green Belt
- Supply chain foundations
- Project management foundations: Communication
- Supply management and operation management
- Logistics & Inventory management foundations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Care & Operations Executive
Jex International Logistics LLC
08.2023 - Current
Sales Executive - Key Accounts
Globelink West Star Shipping LLC
07.2022 - 07.2023
Technical Sales Engineer
Interplex Electronics India Pvt Ltd
08.2020 - 01.2022
Bachelor of Engineering - Mechanical Engineering
N.M.A.M Institute of Technology Nitte
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