SHRIMATI SHETTY
Dubai,U.A.E
Summary
Dedicated, self-motivated team player
with excellent communication and multitasking
skills. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Works to increase success through effective work strategies and customer service.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
RideAssure Delivery Services L.L.C
Dubai, UAE
11.2024 - Current
- Oversee daily operations of the 2-wheeler delivery fleet, ensuring efficient rider deployment.
- Implement real-time tracking and GPS monitoring of riders.
- Assign and reroute riders based on traffic and delays.
- Keep track of cash and card collections, and handle petty cash.
- Process and transfer rider salaries on time, including payment of service bills.
- Coordinate with restaurants, clients, and vendors for smooth operations.
- Resolve escalations and delivery-related issues.
- Monitor rider performance and ensure compliance with safety rules.
- Prepare sales and collection reports.
- Coordinate with management and implement new initiatives.
Case officer
RIF Trust - Citizenship & Residency By Investment
Dubai, UAE
11.2021 - 11.2024
- Handling application Dominica, Saint Lucia, Saint Kitts and Nevis, Spain.
- Acted as the primary point of contact for client's, handling inquiries, addressing concerns, and providing assistance especially in documentation related to the client's application.
- Providing relevant information of all the requirements and documents needed in the application.
- Conducted thorough checklist reviews of each specific residency/citizenship program, verifying applicant identities and eligibility.
- Managed a high volume of residency/citizenship applications, ensuring accuracy and completeness of documentation.
- Entering accurate data online and government forms
- Giving end to end customer service from the start of the application until get passport.
- Informing the Applicants who needs to submit additional documents query as well as for the interview.
- Utilized database systems to input and track application statuses, maintaining organized records.
- Maintained good relationships with our local agent and lawyers to ensure the smooth progression of the client's application and to stay informed about any changes or updates declared by the government.
Case Filling Officer Administration
10-PRO Consulting
Dubai , UAE
02.2020 - 10.2024
- Working on Canada, Portugal & Australia
- Assists clients in filling out applications forms and verifying
information to be correct. - Filling the ITA of Federal Skill Worker (FSW) and Provincial
Nominee Program (PNP). - Explaining the clients and handle with applications face to face
and by post to determine client eligibility - Redrafting CV & Cover Letter of client and Circulating to
Designated Employers of Atlantic Immigration Pilot Program
(AIPP) and Rural and Northern Immigration Program (RINP). - Review and ensure that all the information provided by clients is accurate and correct preparing and checking all legal documents
Case Manager
Visas and Work Permits
Dubai , UAE
06.2019 - 02.2020
- Handling Canada PR application and Work permit application
- Coordinate and provide care that is safe, timely, effective,
efficient, equitable, and client-centered - Facilitate multiple care aspects (case coordination, information
sharing) - Handling call of client and resolving their issue
- Customer complaints follow up and resolution within timeline
- Collection of monthly instalments
- Making the Invoice payment and process
Process Associate -Bajaj FinServ (Banking Process)
Tata consultancy services
Pune, India
02.2017 - 04.2019
- Contribute to the work of the team as required, including data entry and checking, problem solving, producing
reports and presentations, etc - Completed accurate calculation and processing of managed billing,
- Up selling Person loan. EMI cards, Home loan, Credit cards
- Handling the call of the customer
- To deal promptly and professionally with all operational customer email and telephone enquiries, meeting
the set SLAs - Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve
KPI’s - Improving areas and implementing adequate measures to maximize overall customer experiences. Handling client
and customer escalations on phone and e-mails.
Sr. Administrative Assistant & Customer Care
WNS Global Services Pvt Ltd
Mumbai , India
09.2014 - 09.2017
- Joined process Process-Flipkart (E-commerce)
- Handle customer inquiries both over the phone and by email
- Was Auditing calls of the associates with Low Customer satisfaction score and coaching them on the errors they
make to ensure that the CSAT score for Flipkart is increased. - Achieving the KPI shared by the organization
- Ensuring maximum customer satisfaction by addressing customer problems and achieving delivery and quality
norms - Delivered first-level support to customers, in line with Flipkart.com and Go Air brand values and defined SLAs,
in order to successfully resolve customer issues/ complaints - Process changed Go Air (Flight ticketing)
- Respond to all customer inquiries (Email / phone / chat), resolve complaints, reviews, returns, disputes
within a documented and timely manner. - Managing customer Coordination with Technical panel and understanding their requirements, defining
job positions. Ticketing booking, cancellation and rebooking. - Update the ‘Special Offers’ page every month
- Up selling the tickets and offer to customer and updating products descriptions and e-vouchers
Education
Bachelor of Science - Information Technology
Mumbai University
01.2011 - 04.2014
Skills
- Proficient in use of MS Office Suite
(Word, Excel, Power Point, Outlook) - Communication, organization, time management problem-solving and adaptability
- Filing / Paper management
- CRM Management
- Problem-solving/conflict resolution
- Calendar management
Languages
English
Intermediate
Hindi
Upper intermediate
Marathi
Upper intermediate
References
References available upon request.
Timeline
Operations Manager
RideAssure Delivery Services L.L.C
11.2024 - Current
Case officer
RIF Trust - Citizenship & Residency By Investment
11.2021 - 11.2024
Case Filling Officer Administration
10-PRO Consulting
02.2020 - 10.2024
Case Manager
Visas and Work Permits
06.2019 - 02.2020
Process Associate -Bajaj FinServ (Banking Process)
Tata consultancy services
02.2017 - 04.2019
Sr. Administrative Assistant & Customer Care
WNS Global Services Pvt Ltd
09.2014 - 09.2017
Bachelor of Science - Information Technology
Mumbai University
01.2011 - 04.2014
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