Shruthi John
Dubai,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Relation Manager
M/s. Brillianz Education
Dubai
07.2024 - Current
- Oversee the customer service team, providing guidance, training, and support to ensure high-quality service delivery
- Foster a positive work environment that encourages teamwork and professional development
- Enhance customer satisfaction by ensuring timely and effective responses to inquiries and issues
- Efficiently allocate resources and schedule team activities to ensure timely responses to student inquiries and effective service delivery
- Proactively identify and address challenges faced by customer and team members, implementing effective solutions to enhance the overall experience
Customer Relation Executive
M/s. Brillianz Education
Dubai
10.2022 - 06.2024
- Follow up & Collection of Dues (Payments of Fees) from customers
- Online Canvassing of Customers for new admission
- Updating Individual / Personal Records of Customers
- Supporting HR Team in various Admin/HR Related Activities
- Being part of Advertisements through Public Medias
- Handling Clerical / Secretarial jobs for Senior Officials
Executive - Social Media Marketing
M/s. Harmony Multimedia Pvt. Ltd
Surat, India
10.2021 - 07.2022
- Posting the creative and campaigns of the Clients after research the best time to increase the reach
- Reviewing the performance of all campaigns and posts on a daily basis
- Working closely with the creative Team to achieve performance objective
- Research and analysis of the competitors of each client
- Basic knowledge of designing in Canva
- Handing social media platforms
Education
Bachelor of Computer Application -
Smt. Tanuben and Dr. Manubhai Trivedi College of Information Science
Surat, Gujarat 01.2018 - 01.2021
HSC - undefined
St. Thomas English Medium School
Surat, GujaratSSC - undefined
Modern English Medium School
Surat, GujaratSkills
- Management Skills
- Creativity
- Communication skills
- Leadership
- Ms Office
- Customer feedback assessment
- Customer Service
Certification
- Diploma in Java Business Application Developer, IIHT
- BCA Internship on 'Web Development Using Laravel Framework', True-line Solution
Personal Information
- Passport Number: V0754381
- Date of birth: 03/21/98
- Gender: Female
- Nationality: India
- Visa status: Work Visa
Custom
I, the undersigned hereby declare and confirm that the statements whatever mentioned above are true and correct to the best of my knowledge and belief.
Languages
English
Upper intermediate
Hindi
Upper intermediate (B2)
Malayalam
Intermediate
Gujarati
Intermediate
Timeline
Customer Relation Manager
M/s. Brillianz Education
07.2024 - Current
Customer Relation Executive
M/s. Brillianz Education
10.2022 - 06.2024
Executive - Social Media Marketing
M/s. Harmony Multimedia Pvt. Ltd
10.2021 - 07.2022
Bachelor of Computer Application -
Smt. Tanuben and Dr. Manubhai Trivedi College of Information Science
01.2018 - 01.2021
HSC - undefined
St. Thomas English Medium School
SSC - undefined
Modern English Medium School
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