Summary
Overview
Work History
Education
Skills
Languages
Rewards
Academic
Disclaimer
Timeline
Generic

Shruthi V

Hosur

Summary

Results-oriented professional experienced in driving operational excellence and business growth. Proven track record of inspiring and leading high-performing teams to exceed targets and customer expectations. Experienced in developing and executing strategic plans to optimize workflow and improve processes. Adaptable professional with 4 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the Team Lead role at your company.

Overview

5
5
years of professional experience

Work History

Team Leader

Behtar Technology Private Limited ( LOKAL )
01.2024 - Current
  • Managed a team of 30 associates in a dynamic outbound telesales environment, ensuring achievement of both B2C and B2B revenue targets.
  • Oversaw real-time monitoring of agents, providing one-on-one feedback to enhance sales pitches and improve performance.
  • Tracked daily agent performance to ensure monthly sales targets were met, maintaining focus on key performance indicators (KPIs).
  • Conducted daily audits to refine sales strategies, resulting in consistent 100% quality scores.
  • Addressed customer escalations and implemented retention strategies to maintain existing customer relationships.
  • Collaborated with the hiring panel in recruitment efforts and provided comprehensive training to new agents.
  • Monitored competitor updates to provide actionable insights and guide agents in refining their sales approach and strategies for increased success.

Team Lead

One Point One Solutions Private Limited
04.2021 - 07.2023
  • Process -TATA SME Lead Generation Outbound telesales with B2C and B2B
  • Team Handling of 18 Associates on floor
  • Responsible for shrinkage and attrition
  • Develop and implement sales strategies to meet organizational objectives
  • Monitor and analyze sales data to identify opportunities for improvement
  • Set individual sales targets with team members and monitor progress
  • Provide and guide team member with regular feedback and performance and ensure they reach the target
  • Coordinate team meetings, sales events, and activities
  • Hire and train new sales trainees
  • Submit weekly, monthly, quarterly or annual reports to senior management
  • Motivating the sales team and fostering a healthy competitive environment within the team
  • Be aware of the new products and services being launched to create better sales strategies
  • Communicating with them through various omnichannel channels, including email, social media, phone or SMS

Customer Support Executive

One Point One Solutions Private Limited
06.2019 - 03.2021
  • Process -TATA SME Lead Generation Outbound telesales with B2C and B2B
  • Maintain strong knowledge of all products, pricing plans, promotions and services features and worked as CRE in outbound lead generation
  • Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script
  • Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc
  • Analyzing and reporting customer data to devise new strategies or update the existing ones
  • Making appointments that fit into the schedule of the client and the customer
  • Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion
  • Assisting them if they are facing a problem and troubleshooting it
  • Fostering a healthy relationship between the client and the customer

Education

B.Sc - COMPUTER SCIENCE

M.G.R.COLLEGE OF ARTS AND SCIENCE
01.2019

H.SC -

MAHARISHI VIDYA MANDIR
01.2016

SSLC -

MAHARISHI VIDYA MANDIR
01.2014

Skills

  • C
  • Java
  • Html
  • MS
  • VB Script

Languages

English
Tamil
Kanada

Rewards

  • Received appreciation certificate for taking good calls and quality topper in CRE Level
  • Received incentives based on the performance and nominated for giving good call in call calibration CRE Level
  • Got awarded as best Team Leader in the year of 2022 September in RNR event conducted from the management.
  • Highest Achievement on MRC for the financial year ending in the year of April'22-March'23.

Academic

  • Attended Virtual Reality in Robotics 3D Modelling workshop conducted by Microsoft Research Community Group.
  • Attended internship in Java Application Development in UNIQ Technologies.
  • Completed mini project in Java entitled as Data Management System in UNIQ Technologies.
  • Awarded Certificate for Handball in State level tournament and being Sports Vice Captain in School level.

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge and belief.

Timeline

Team Leader

Behtar Technology Private Limited ( LOKAL )
01.2024 - Current

Team Lead

One Point One Solutions Private Limited
04.2021 - 07.2023

Customer Support Executive

One Point One Solutions Private Limited
06.2019 - 03.2021

B.Sc - COMPUTER SCIENCE

M.G.R.COLLEGE OF ARTS AND SCIENCE

H.SC -

MAHARISHI VIDYA MANDIR

SSLC -

MAHARISHI VIDYA MANDIR

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