SHUBASH SINGH

• Formulated operational strategies to optimise efficiency across multiple departments.
• Facilitated collaboration among cross-functional teams to synchronise project goals with organisational objectives.
• Executed best practices for resource allocation, guaranteeing optimal utilisation of assets.

The Head of Operations will provide strategic and operational leadership to ensure the efficient and effective delivery of all business operations. This role is responsible for overseeing the end-to-end supply chain, from sourcing and procurement to distribution and order fulfillment, across multiple channels, including government supply, exports, and e-commerce. The ideal candidate will have proven experience in the healthcare or medical products industry, a strong understanding of compliance requirements, and the ability to drive continuous improvement and profitability.

Strategic and performance-driven Compliance and Operations Manager with 10 years of background in high-stakes environments like [Industry, e.g., Financial Services, Nuclear Energy, Healthcare]. Recognised for formulating and implementing effective compliance systems, improving operational effectiveness, and maintaining organisational integrity against multifaceted regulatory issues.

Head of Operations for a UAE based business consultancy, I directed all aspects of company formation, licensing, and government liaison services for diverse clients across Mainland and Free Zone jurisdictions. This role involved optimizing end-to-end operational workflows and ensuring strict adherence to evolving UAE regulatory compliance through effective management of documentation and government authority relations. I spearheaded process improvements that enhanced service delivery efficiency by while leading and mentoring a high-performing team of PROs and operations staff.

As Operations Head for a leading Indian BPO, I directed strategic planning and execution for multiple US-based client outsourcing portfolios from 2006 to 2013, overseeing large-scale service delivery and P&L management. Responsibilities included optimizing end-to-end operational efficiency, ensuring rigorous adherence to critical Service Level Agreements (SLAs), and leading process re-engineering efforts. I managed and mentored diverse teams of up to [Number] staff across multiple shifts, serving as the primary liaison between the Indian delivery centers and key US stakeholders. This role focused heavily on quality assurance, driving continuous improvement initiatives, and consistently increasing client retention rates year-over-year.