Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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SHUBHAM BHADURIA

SHUBHAM BHADURIA

Summary

Dynamic professional with expertise in teamwork, leadership, and time management. Proficient in upselling strategies and cross-cultural communication, ensuring accuracy and efficiency in all tasks. Skilled in Opera Cloud, Hilton R&I, and Opera V5 systems, facilitating seamless operations. Committed to excellence through punctuality and continuous improvement.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Group Reservations Agent (Acting Supervisor)

Five Hotels and Resort
Dubai
07.2025 - 08.2025
  • Acted as Reservations Supervisor, leading the team during peak periods and staff shortages.
  • Managed group bookings, from initial inquiry to final confirmation, for leisure, MICE, and VIP clientele.
  • Coordinated closely with Sales, Revenue, and Front Office departments to ensure seamless guest experiences.
  • Trained new team members and provided on-the-job coaching to improve productivity and accuracy.
  • Handled high-volume inquiries while maintaining service quality in line with FIVE’s luxury standards.

Reservations Sales Agent (Acting Supervisor)

Waldorf Astoria Dubai Palm Jumeirah
Dubai
06.2023 - 07.2025
  • Executed strategic daily analysis to maximise room revenue and occupancy levels.
  • Managed VIP reservations for senior leadership, ensuring personalised service experiences.
  • Produced precise daily reports that informed executive decision-making.
  • Proactively conducted pre-arrival checks to avoid errors that could lead to revenue loss.
  • Validated prior day’s bookings for accuracy in rates and market segments.
  • Provided training on Forbes standards and brand excellence to team members.
  • Monitored daily house status, assessing flash reports for inventory optimisation.
  • Championed team upselling initiatives, recognised as top up-seller for six consecutive months.

Cluster Reservations Agent

Novotel & Ibis Abu Dhabi Gate
Abu Dhabi
03.2022 - 05.2023
  • Managed reservations, facilitating seamless communication regarding availability, rates, and exclusive packages.
  • Collaborated with front office teams to optimise booking efficiency and elevate guest satisfaction.
  • Resolved guest concerns discreetly, ensuring a flawless and professional experience.
  • Ensured strict compliance with luxury service standards and operational policies.
  • Conducted daily audits meticulously, guaranteeing accuracy in arrivals and reservations.
  • Contributed significantly to migration from Opera V5 to Opera Cloud, improving system efficiency.

Guest Service Agent

Novotel Pune
Pune, India
07.2021 - 12.2021
  • Orchestrated seamless check-in and check-out processes to uphold luxury brand standards.
  • Delivered personalised recommendations on amenities, fine dining, and local attractions.
  • Ensured accurate billing and payment processing with utmost discretion.
  • Managed group reservations for high-profile events and conferences efficiently.
  • Provided exceptional assistance through email, phone, and in-person interactions.
  • Handled guest inquiries and concerns professionally, achieving swift resolutions.
  • Demonstrated strong problem-solving skills to enhance guest satisfaction.
  • Received recognition in over 30 positive reviews for commitment to excellence.

Guest Service Associate

JW Marriott Juhu
Mumbai, India
11.2020 - 04.2021
  • Executed front desk opening and closing procedures, ensuring accurate cash management.
  • Facilitated seamless departures through precise billing and efficient payment processing.
  • Provided tailored recommendations on hotel amenities, fine dining, and local attractions.
  • Created memorable guest experiences with warm, professional service.
  • Managed VIP inquiries discreetly to deliver personalised solutions.
  • Resolved guest concerns promptly while upholding luxury brand standards.

Trainee

Hyatt Regency Delhi
Delhi
12.2018 - 04.2019
  • Gained hands-on experience across all core hotel departments, including Front Office, Reservations, Housekeeping, and F&B.
  • Developed a well-rounded skill set essential for luxury hospitality operations and guest service excellence.
  • Enhanced operational knowledge, problem-solving abilities, and leadership skills through immersive training.
  • Got Appreciation letter in housekeeping department.

Education

Bachelors - Hospitality & Hotel Administration

IHM Gurdaspur
05.2017 - 05.2020

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Army Public School DhaulaKuan

Skills

  • Teamwork
  • Leadership
  • Time management
  • Upselling Strategies
  • Accuracy and efficiency
  • Phone Etiquette
  • Opera Cloud
  • Hilton R&I
  • Opera V5
  • Punctuality and reliability
  • Cross cultural communication

Languages

Hindi
English

References

  • Aarthi, Bojan, Reservations Manager, Aarthi.Bojan@waldorfastoria.com, Waldorf Astoria Ras Al Khaimah
  • Dalila, Isidoro, Director Of Sales, Dalila.Isidoro@waldorfastoria.com, Waldorf Astoria Dubai Palm Jumeirah
  • Fadi, Abdelmalak, Assistant Director Of Sales, Fadi.Abdelmalak@waldorfastoria.com, Waldorf Astoria Dubai Palm Jumeirah

Timeline

Group Reservations Agent (Acting Supervisor)

Five Hotels and Resort
07.2025 - 08.2025

Reservations Sales Agent (Acting Supervisor)

Waldorf Astoria Dubai Palm Jumeirah
06.2023 - 07.2025

Cluster Reservations Agent

Novotel & Ibis Abu Dhabi Gate
03.2022 - 05.2023

Guest Service Agent

Novotel Pune
07.2021 - 12.2021

Guest Service Associate

JW Marriott Juhu
11.2020 - 04.2021

Trainee

Hyatt Regency Delhi
12.2018 - 04.2019

Bachelors - Hospitality & Hotel Administration

IHM Gurdaspur
05.2017 - 05.2020

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Army Public School DhaulaKuan

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SHUBHAM BHADURIA