SHUBHAM CHATURVEDI
Sihawal,India
Summary
Enthusiastic Housekeeper successfully working with hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Brings over 5 + years of experience in hospitality.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Housekeeping supervisor
SHERATON
Dubai, Dubai, UAE
04.2024 - Current
- Developed efficient rosters which maximized workforce utilization whilst minimizing overtime costs.
- Organised training sessions for new recruits which led to faster onboarding process.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Streamlined inventory management to minimise waste and reduce costs.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Promoted adherence to health and safety regulations for employees' well-being.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
Housekeeping Executive
THE WESTIN KOLKATA
KOLKATA, INDIA
01.2023 - 12.2023
- Making sure rooms are well cleaned as per our standard
- Focus on cleanliness and rooms maintenance
- Making sure our daily basis operation going smoothly
- Making sure public areas, guest floor are well cleaned and maintained at all point of time
- Looking on laundry operation to make sure linens are ready on time
- Checking PPM rooms and ensure its done
- Plan team members duty roaster as per future occupancy
- Motivating team members
- Taking guest feedback work on it if any scope
- Maintained high levels of cleanliness by performing regular inspections.
- Improved efficiency in cleaning and maintenance tasks for enhanced guest satisfaction.
- Ensured safety regulations compliance with thorough room checks.
- Conducted staff training, resulting in improved work quality.
- Implemented new cleaning procedures, enhancing hotel hygiene standards.
- Managed inventory controls, reducing waste and cutting costs.
- Facilitated communication between departments, improving overall service standards.
- Upheld strict quality control measures with regular audits.
- Handled guest complaints professionally, ensuring customer loyalty.
- Monitored performance of housekeeping staff for consistent service excellence.
- Assisted in recruitment process, securing highly skilled workforce.
- Oversaw deep-cleaning processes, maintaining a pristine environment.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Delegated tasks efficiently for increased productivity.
- Coordinated laundry services to ensure timely delivery.
- Liaised with vendors and suppliers for smooth operation.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Audited rooms after cleaning to check cleanliness standards.
Housekeeping Executive
Hilton Garden Inn
LUCKNOW, INDIA
10.2021 - 01.2023
- Good knowledge of housekeeping processes & procedure
- Excellent standards of hygiene and cleanliness
- Able to handle all situation
- Hard working, initiative, ownership, leadership
- Profound ability to anticipate guests' needs and respond appropriately
- Handled housekeeping team efficiently
- Improved guest satisfaction score of cleanliness
- Achieved 99.97% QA audit (quality assurance)
- Ensure exceptional guest experience
- Attend CRM meeting
- Guest Meet to make sure they are happy
Room Attendant
Hilton Garden Inn
TRIVANDRUM, INDIA
12.2019 - 10.2021
- Clean guest room, bathroom, corridors properly
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Carry our lost and found procedure
- Report any damages to senior
- Complete job in a timely and efficient manner
- Worked on HK desk
- Coordinated and performed 18 cleaning jobs per day.
- Completed quick-turnaround cleaning of vehicles between routes.
Room Attendant
06.2019 - 12.2019
- Focus on cleanliness of guest room
- Deliver guest request on time
- Worked in public areas whenever required
- Worked in laundry whenever required and handled laundry operation very well
- Multitasking
- Provide exceptional guest experience and got many times application on OTA, guest satisfaction form
- Many times got highlighted by guest for going extra mile
Education
Hotel management A - HOTEL MANAGMENT
ISBM
INDIA 07.2018 - 04.2019
Skills
- MS Word
- Excel
- PowerPoint
- Outlook
- Opera ONQ Check SCM
- Efficient scheduling
- Task prioritization
- Quality Assurance (QA) controls
- Training and Development
Languages
English
Hindi
Personal Information
- Passport Number: W7948690
- Date of birth: 02/03/01
- Gender: Male
- Nationality: Indian
- Marital status: Single
Custom
- Reading
- Traveling
- Listening to music
- Cooking
Timeline
Housekeeping supervisor
SHERATON
04.2024 - Current
Housekeeping Executive
THE WESTIN KOLKATA
01.2023 - 12.2023
Housekeeping Executive
Hilton Garden Inn
10.2021 - 01.2023
Room Attendant
Hilton Garden Inn
12.2019 - 10.2021
Room Attendant
06.2019 - 12.2019
Hotel management A - HOTEL MANAGMENT
ISBM
07.2018 - 04.2019
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