SHUBHAM PANCHBHAI
Dubai
Summary
Patient and empathetic, skilled in effectively resolving customer concerns and ensuring seamless travel experience. Dedicated to providing top-notch service and fostering positive interactions as Airport Customer Service Agent.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Customer Service agent
Serco Group Plc
12.2022 - Current
- Provided exceptional customer service to passengers, ensuring a smooth and comfortable travel experience.
- Maintained order while directing passengers throughout security screening areas, boarding gates, and airport facilities, ensuring compliance with safety and operational protocols.
- Assisted passengers by providing flight and boarding information, ensuring seamless transitions through airport and airline procedures.
- Ensured proper queue management and passenger flow, minimizing congestion and enhancing customer satisfaction.
- Provided personalized assistance to premium-class passengers, ensuring they received special attention and exclusive services in designated areas.
Senior Customer Service Executive
Altius Customer Services Pvt Ltd
01.2021 - 01.2022
- Responded to customer inquiries via chat, email, and phone, providing timely support.
- Resolved issues related to customers' loan accounts, ensuring smooth account management.
- Assisted customers in completing forms to open new loan accounts efficiently.
- Guided clients through online fund transfer procedures, ensuring accuracy and security.
Customer Support Executive
Apexa Information System Private LTD
08.2018 - 01.2020
- Handled customer inquiries, feedback/complaints/questions, and data input/documentation.
- Made Outbound Sales Calls; Supported Customer Service Team administratively.
- Planned daily operations of motel departments to optimize workload.
- Assisted sales team with new ideas / Issues by phone and through email.
- Customised CRM software due to customer requirements and supported OEMs, industrial customers, commercial clients and home users.
Education
Diploma - IT in Information Technology
Desert Side Training Institute
01.2023
SSC - Science Stream
Pragati English Medium School
01.2012
Skills
- CRM Software
- Passenger Assistance
- Communication Skills
- First Class Customer Experience
- Adaptability and flexibility
- Time Management
- Conflict Management
- Multilingual Abilities
- Airline & Airport Policies
- Teamwork and collaboration
- Voice & Digital Customer Support
- Multilingual: English, Hindi, Gujarati, Marathi, Arabic
- Boarding procedures
Certification
Guest Experience Training Programme, Dubai Airport
Timeline
Airport Customer Service agent
Serco Group Plc
12.2022 - Current
Senior Customer Service Executive
Altius Customer Services Pvt Ltd
01.2021 - 01.2022
Customer Support Executive
Apexa Information System Private LTD
08.2018 - 01.2020
SSC - Science Stream
Pragati English Medium School
Diploma - IT in Information Technology
Desert Side Training Institute
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