Shubham Sharma

Roles & Responsibilities:

Sales Strategy and Planning:

· Develop and implement effective sales strategies to achieve dealership targets.

· Analyze market trends and competitor activities to identify opportunities and threats.

· Set monthly, quarterly, and annual sales goals and objectives.

Customer Relations:

· Foster a customer-centric culture within the sales team.

· Handle customer complaints and resolve issues promptly and effectively.

· Ensure high levels of customer satisfaction and retention.

Inventory and Finance Management:

· Oversee the dealership’s inventory, ensuring the right mix of vehicles to meet customer demand.

· Work with the finance department to manage pricing, discounts, promotions and invoicing.

Compliance and Reporting:

· Ensure all sales activities comply with company policies and legal regulations.

· Prepare and present sales reports to senior management.

· Maintain accurate records of all sales transactions and customer interactions.

Team Management:

· Recruit, train and motivate the sales team.

· Conduct regular performance reviews and provide coaching to improve sales skills.

· Manage and create work schedules to ensure adequate coverage on floor.

• In charge of the boutique sales store in Delhi and managing sales in East & North India without physical stores
• Development of the organization and the business in the region by building a relationship of trust with all stakeholders externally and internally (Dealer Sales & After Sales team, Lexus India & Customers)
• Understanding of the brand positioning to deliver sales and to provide our customers with unique and memorable experiences
• Embracing the culture of entrepreneurship and innovation, adapting with agility in a fast-moving and ever-changing environment, and proactively proposing and implementing new ways of working in line with the company’s vision and guidelines
• To be aware of the competition, retail sector trends, and current trading opportunities
• Responsible for business planning with the expansion of retail stores across the region
• Anticipate hiring needs, ensure sound hiring decisions, and maintain correct staffing in stores.

• Managing retail operations, end-to-end sales service & customer lifecycle management
• Ensure profound knowledge of brand presence at events and marketing activities
• Sponsor the development of a frictionless client experience through the different touch points, leveraging on the adoption of new digital tools and processes.

• Successfully executed the pre-launch program of Jaypee Housing Society with complete teamwork
• Actively participate and involve sales teams in social events.

• Responsible for planning & executing the marketing campaigns for different brands
• To grow sales profit by motivating the staff to over-achieve sales target.

• Handle inflow of calls/emails to assist customers with their queries and connect them to relevant departments and maintain a log of the same for monthly analysis.