SHUHAB ABOOBAKKAR
IT
Ras Al-Khaimah,RK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Accomplished [Job Title] with experience addressing various business office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Proficient [Job Title] thrives setting up and maintaining stations, training users and supporting pivotal process improvements to [Type] systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
General Manager
Cafeteria
Ras al khaimah, RAK
01.2018 - Current
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Administrative Assistant
Al Najaf Cafeteria
RAK, RAK
01.2018 - Current
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Scheduled office meetings and client appointments for staff teams.
IT Support Specialist
Technical Assistend
Tuneri Grama Panjayath, Kerala
01.2017 - 12.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Education
Associate of Science - Computer Science And Programming
Calicut Univercity
Kerala,India 01.2013 - 03.2016
Skills
Mail handling
Travel administration
Information security
Database Management
Multi-line Telephone Systems
Paperwork drafting
Software updates
Network administration
Certification
Bachelors Degree
Timeline
General Manager
Cafeteria
01.2018 - Current
Administrative Assistant
Al Najaf Cafeteria
01.2018 - Current
IT Support Specialist
Technical Assistend
01.2017 - 12.2017
Bachelors Degree
01-2016
Associate of Science - Computer Science And Programming
Calicut Univercity
01.2013 - 03.2016