Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic
SHUJAYATH AZAD

SHUJAYATH AZAD

Dubai

Summary

Dynamic IT professional with extensive experience at PRG, excelling in Windows Server administration and cybersecurity management. Proven track record of enhancing user satisfaction through innovative ITSM solutions and effective incident management. Adept at developing IT policies and implementing secure network infrastructures, fostering a collaborative environment to drive organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior IT Specialist

PRG
Dubai
11.2018 - Current
  • Administered Windows Server 2024 domain for over 200 users, managing SCCM and Intune deployments across multiple regions.
  • Achieved 97% user satisfaction on ticket surveys by overseeing digital workflows with AI-based ITSM tools.
  • Cybersecurity management via Proofpoint, Virustotal, Sucuri, Anyrun,Sentinel, ReliaQuest.
  • Enforced security and authentication standards through Azure Portal to protect user accounts.
  • Monitored network security utilizing Sophos Intercept X Cloud, Sentinel One, and Windows Defender.
  • Configured and maintained virtualized environments using VMware ESXi and Citrix applications.
  • Managed VPN architecture with Forticlient and SonicWall NetExtender to ensure secure remote access.
  • Implemented file backup solutions, reducing downtime by roughly 30% with Veeam and Acronis.
  • Orchestrated Active Directory roles, including group policy management and PowerShell scripting.

Managing IT Engineer

London Business Group F&B
Dubai
09.2014 - 10.2018
  • Company Overview: Dubai, UAE
  • Managing windows server 2012 network with 50 users, ZOHO mail server
  • End-to-end problem resolution and Installation of POS, Symantec Antivirus 2012, desktop, printers; perform data backup and security policies compliance at client terminals.
  • Monitoring and Maintenance of CCTV Security systems and Biometric attendance for HRMS payroll system in 19 different Sub-locations.
  • Created, led, and managed company IT policies, and updated records for software licenses with adherence to annual IT Audit
  • Dubai, UAE

IT/Network Support Engineer

TECH'S UK
Preston
09.2012 - 02.2014
  • Company Overview: Preston, UK
  • Configured CISCO 2950, 3650 Layer 3, and DLINK DVX-8000 switches, CCTV NVR, and Windows Server 2012
  • Designed and implemented configurations for Layer 3 VPNs IPSec, L2TP VPN, SSL VPN
  • Monitored and analyzed network dependencies and implemented SONICWALL UTM's
  • Created and instituted End to End - LAN/WAN networks.
  • Preston, UK

Education

Master of Science - Network Computing

Staffordshire University
Stafford, UK
09.2011

Bachelor of Engineering - Computer Science and Engineering

Anna University
Chennai, India
04.2009

Skills

  • Windows Server administration
  • Active Directory and GPO management
  • AI-based ITSM tools
  • Network infrastructure and switches
  • Azure services and Exchange
  • Cybersecurity management tools
  • IT support for devices
  • CCTV and biometric systems
  • Threat management solutions
  • Firewall configuration and management
  • Backup and restore solutions
  • Storage solutions (SAN, NAS)
  • VPN configuration and support
  • User support services
  • Incident management processes
  • IT policy development strategies
  • ITIL framework expertise
  • IT consulting services

Certification

  • ITIL V4 Foundation [IT Infrastructure Library], 06/01/18
  • CCNP- IP Switching [Cisco Certified Network Professional], 01/01/16
  • MCITP [Microsoft Certified IT Professional], 01/01/18
  • VMware Certified Professional-Datacenter Virtualization, 03/01/23

Accomplishments

  • Implemented industry standard Ms Teams-Logitech Video conference Systems which increased Productivity of project planning considerably.
  • Spearheaded SharePoint implementation which enabled users in increased productivity and collaboration on projects and higher availability of file shares.
  • Modernized printing hardware/software solutions at PRG, saved around 10,000 USD on printing annual expenditure.
  • Redesigned existing PRG IT architecture, introduced Ubiquiti Wireless P2P technologies to extend internet connectivity for branch locations, and prevented yearly internet expense of 4500 USD.
  • Spearheaded IT Merger of DeltaSound Technologies into PRG, Dubai and handled migrating user services and collaborated IT inventory modules.

Timeline

Senior IT Specialist

PRG
11.2018 - Current

Managing IT Engineer

London Business Group F&B
09.2014 - 10.2018

IT/Network Support Engineer

TECH'S UK
09.2012 - 02.2014

Master of Science - Network Computing

Staffordshire University

Bachelor of Engineering - Computer Science and Engineering

Anna University

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SHUJAYATH AZAD