Hi, I’m
Shurooq AlHmoudi
Dubai,UAE
Summary
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking head of quality and excellence department brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Accomplished Quality Services Manager with strong analytical thinking and problem-solving skills offers experience uplifting standards through diligent performance analysis. Led teams in delivering quality output through successful collaboration with operational teams, suppliers and stakeholders. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Motivated individual seeks quality management role to support service and operations development. Investigates and evaluates data thoroughly for viable outcomes. Confident and collaborative communicator, skilled in engaging staff and stakeholders with improvement initiatives.
Overview
10
years of professional experience
Work history
Al Kuwait Hospital DubaiDubai, UAE
Head of Quality & Excellence Department
08.2014 - Current
Job overview
- Engaged with stakeholders to build relationships and brand awareness.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Assisted with infection control through social distancing and PPE wearing.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed on-site evaluations, internal audits and customer surveys.
- Completed opening and closing procedures, from product replenishment to budget control.
- Wrote reports outlining project progress and results.
- Analysed data and information to identify issues and create tailored solutions.
- Improved efficiency and productivity by acquiring new skills.
- Developed appropriate resources to meet needs of diverse audiences.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Applied positive customer service approach to increase satisfaction levels.
Quality & Excellence Department Al Kuwait Hospital DubaiDubai
Quality Coordinator
08.2014 - 04.2022
Job overview
- Defined and implemented quality standards across production processes, enabling improved outcomes.
- Oversaw maintenance, calibration and inspection of manufacturing equipment for enhanced output.
- Represented organisations at seminars, conferences and business events.
- Improved customer satisfaction ratings by addressing product shortfalls through detailed root-cause analysis.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Organised financial and operational data to help with yearly budgeting and planning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Checked emergency systems' function and performance, implementing improvements to address system weaknesses.
- Led auditing processes of production operations to increase performance and output quality.
- Created digital file classification system for company-wide use.
Al Kuwait Hospital SharjahSharjah
Head of Customer Happiness Department
08.2020 - 08.2021
Job overview
- Improved customer satisfaction ratings by addressing product shortfalls through detailed root-cause analysis.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led auditing processes of production operations to increase performance and output quality.
- Developed plans and strategies to promote continuous improvement.
- Displayed energy and enthusiasm in fast-paced environment.
- Reviewed customer history to recommend appropriate products and services.
- Applied positive customer service approach to increase satisfaction levels.
Education
University of Sharjah Sharjah
Bachelor Degree in Health services administration from Business- health administration
University of Sharjah - college of health science Sharjah
CPHQ ( 2 accredited courses)- Certified Professional in healthcare Quality from Business- health administration
university of SharjahSharjah
CPPS(1 accredited course) - Certified Professional in patient safety from Business- health administration
Training and development center Sharjah sharjah
PMP(1 accredited course)- Project management professional from Business- health administration
Emirates health services Dubai
WHO (1 accredited course)- Patient Safety Friendly Hospital Framework in UAE Hospitals Workshop) from Business- health administration
Hamdan bin Mohammed smart University Dubai
GEM 2.0 - Governmental Excellence system Auditor - Certified Professional from Business- health administration
Skills
- Ability to adapt to a multicultural environment
- Good team player with leadership skills
- Promote and share the organization's vision and ethos
- Ability to Manage different projects
- ISO 9001
- Quality audits
- Lean manufacturing
- Department management
- Facility management
- Quality process implementation
- Supply chain management
- Project development
- Change control
- Contract management
- Quality management
- Strategic research
- Strategic planning
- ISO 14001
- Public relations
- Leadership
- Communication skills
Websites
Accomplishments
- Executive committee coordinator in Al Kuwait Hospital Dubai
- Member in Steering committee
- Member in internal audit team
- Member in Supply chain committee
- Member in innovation committee
- Member in disaster committee
- member in innovation committee
- Member in Events and happiness committee
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Custom
Available upon request.
Affiliations
- riding horse - writing poem - make up in free time
References
References available upon request.
Timeline
Head of Customer Happiness Department
Al Kuwait Hospital Sharjah
08.2020 - 08.2021
Head of Quality & Excellence Department
Al Kuwait Hospital Dubai
08.2014 - Current
Quality Coordinator
Quality & Excellence Department Al Kuwait Hospital Dubai
08.2014 - 04.2022
University of Sharjah
Bachelor Degree in Health services administration from Business- health administration
University of Sharjah - college of health science
CPHQ ( 2 accredited courses)- Certified Professional in healthcare Quality from Business- health administration
university of Sharjah
CPPS(1 accredited course) - Certified Professional in patient safety from Business- health administration
Training and development center Sharjah
PMP(1 accredited course)- Project management professional from Business- health administration
Emirates health services
WHO (1 accredited course)- Patient Safety Friendly Hospital Framework in UAE Hospitals Workshop) from Business- health administration
Hamdan bin Mohammed smart University
GEM 2.0 - Governmental Excellence system Auditor - Certified Professional from Business- health administration
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