Arjun Shrestha
F&B Senior Service Leader
Abu Dhabi,abu dhabi
Summary
Accomplished Food and Beverage Senior Service Leader with extensive experience in luxury hospitality, delivering exceptional service aligned with the refined standards of Shangri-La Group. Proven expertise in overseeing high-end restaurant operations, sophisticated banquet functions, VIP guest experiences, and multicultural service teams within five-star resort environments. Adept at driving revenue growth through personalized guest engagement, strategic upselling, and operational excellence while maintaining meticulous attention to detail and brand standards. Strong leader committed to cultivating a service culture rooted in elegance, warmth, and the signature Asian hospitality philosophy that defines Shangri-La. Dedicated to exceeding guest expectations and contributing to the continued prestige of luxury resort operations in Abu Dhabi.
Overview
11
11
years of professional experience
Work History
Senior service leader
Shangri-La Qaryat Al Beri
Abu Dhabi
10.2018 - Current
- Supervise daily restaurant and bar operations, including scheduling, task delegation, and performance oversight of service team members.
- Lead, mentor, and train colleagues on service standards, brand policies, and operational procedures to ensure five-star guest experiences.
- Monitor and evaluate team performance, providing coaching and corrective guidance to maintain excellence.
- Proactively manage guest inquiries, VIP requests, and complaint resolution, ensuring high levels of guest satisfaction and loyalty.
- Oversee compliance with health, safety, sanitation, and responsible alcohol service standards in accordance with UAE regulations.
- Accomplished Food and Beverage Senior Service Leader with extensive experience in luxury hospitality, delivering exceptional service aligned with the refined standards of Shangri-La Group. Proven expertise in overseeing high-end restaurant operations, sophisticated banquet functions, VIP guest experiences, and multicultural service teams within five-star resort environments.
Service leader
Shangri-La Qaryat Al Beri
Abu Dhabi
04.2015 - 09.2018
- Monitor product quality, service delivery, and guest satisfaction trends; implement improvements to enhance operational efficiency and service excellence.
- Support bar operations by assessing guest preferences, recommending premium beverages, and driving up selling opportunities.
- Ensure full adherence to Food & Beverage policies, luxury brand standards, and workplace safety regulations.
- Foster a professional, harmonious, and multicultural team environment aligned with Shangri-La’s values of sincerity, respect, and courtesy.
- Accomplished Food and Beverage Senior Service Leader with extensive experience in luxury hospitality, delivering exceptional service aligned with the refined standards of Shangri-La Group. Proven expertise in overseeing high-end restaurant operations, sophisticated banquet functions, VIP guest experiences, and multicultural service teams within five-star resort environments.
Education
Bachelor of hotel management -
Kantipur Hotel Management College
Kathmandu, Nepal01-2024
Skills
- Luxury Food & Beverage Operations Management
- Fine Dining & High-Volume Service Execution
- VIP & Guest Relations Management
- Wine Knowledge & Upselling Techniques
- Bar Operations & Beverage Recommendations
- POS Systems Infrasys
- Inventory Control & Stock Monitoring
- Staff Scheduling & Workforce Planning
- Performance Evaluation & Coaching
- Complaint Resolution & Service Recovery
- HACCP & Food Safety Compliance
- UAE Health & Safety Regulations
- Responsible Alcohol Service Standards
- Revenue Optimization & Suggestive Selling
- Shangri-La Circle (SLC) Membership Enrollment
- Team building
- Inventory management
- Financial analysis
- Customer focused
- MS Office Suite
Custom Section
Accomplished Food and Beverage Senior Service Leader with extensive experience in luxury hospitality, delivering exceptional service aligned with the refined standards of Shangri-La Group. Proven expertise in overseeing high-end restaurant operations, sophisticated banquet functions, VIP guest experiences, and multicultural service teams within five-star resort environments. Adept at driving revenue growth through personalized guest engagement, strategic upselling, and operational excellence while maintaining meticulous attention to detail and brand standards. Strong leader committed to cultivating a service culture rooted in elegance, warmth, and the signature Asian hospitality philosophy that defines Shangri-La. Dedicated to exceeding guest expectations and contributing to the continued prestige of luxury resort operations in Abu Dhabi.
Languages
Hindi
Proficient
C2
English
Proficient
C2
Nepali
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior service leader
Shangri-La Qaryat Al Beri
10.2018 - Current
Service leader
Shangri-La Qaryat Al Beri
04.2015 - 09.2018
Bachelor of hotel management -
Kantipur Hotel Management College