Shusma Gauchan
Abu Dhabi
Summary
Seeking a responsible & challenging position in a growth-oriented progressive organization where my experience & skills will significantly contribute to the overall success of the organization & provide opportunities for my career growth. Excellent at handling customer inquiries & resolving issues in a timely & efficient manner.
Overview
6
6
years of professional experience
Work History
Customer Service
Waitrose And Partners
04.2023 - Current
- Delivered customer service by greeting customers & answering any store inquiries
- Serving customers with hot meals, salad, sandwiches & croissant
- Scaning customers products & making payments.
- Making Coffee.
- Stock Count.
Aviation Security Officer
Tata SIA Airlines Ltd (Vistara)
10.2022 - 04.2023
- Supervise movements of passengers, organization employees, aircraft and vehicles in aerodrome movement areas to ensure safety is not compromised
- Control aircraft access point movements as required
- Carry out all the duties that are assigned by the supervisor or office in charge
- Reporting any serious incident at the time of duty & hand over the offloaded items of passengers that are not allowed to carry on hand luggage to supervisor or office in charge.
Public Relations Officer
Noor Opportunities Overseas Pvt ltd
08.2021 - 10.2022
- Handling incoming and outgoing telephone calls
- Updating new demands for foreign employment in company social media accounts
- Preparing documents for new demands approval from Department of Foreign Employment
- Updating selected candidates required documents in Department of Foreign Employment website for labor work permit
- Providing candidates their documents and tickets and taking payments from them before flight.
Trainee Junior Cabin Crew
Yeti Airlines Pvt Ltd
10.2019 - 07.2020
- Collaborated with flight crew members to provide excellent customer service
- Pre-flight emergency equipment checks & briefing passengers about emergency exits
- Safety Demonstration
- Ensuring every passenger has buckled up their seat belts before take-off and landing.
Internship (Terminal Management Division)
Civil Aviation Authority of Nepal
08.2018 - 11.2018
- Guiding passengers regarding flight time and check-in counter opening time
- Guiding passengers to fill-up immigration departure and arrival form
- Dealing with passenger's complaints and forwarding it to regarding departments inside the airport.
Internship (Museum Cabin Attendant)
Aviation Museum
07.2018 - 04.2018
- Welcoming and greetings customers & issuing tickets to customers
- Showing around the museum to the customers & making boarding announcements to customers
- Queue arrangements of customers.
Education
Bachelor of Tourism Studies -
Indira Gandhi National Open University
07.2026
Diploma in Aviation Environment -
Northern Light Academy of Aviation And Technology Pvt. Ltd.
09.2018
Higher Secondary Level -
Golden Gate International Secondary School
01.2018
Skills
- Communication skills
- Problem-solving skills
- Time management skills
- Interpersonal skills
- Team leadership skills
Accomplishments
- Intra College Photography Fiesta - I had achieved second position in Intra College photography Fiesta during my high school.
- 3rd Hissan Cup National Sports - Our futsal team had achieved second position in the futsal competition organized by Higher Institutions and Secondary School Association Nepal (Hissan)
- Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
Languages
English
Nepali
Hindi
Personal Information
- Date of Birth: 05/30/99
- Gender: Female
- Nationality: Nepali
- Marital Status: Married
Timeline
Customer Service
Waitrose And Partners
04.2023 - Current
Aviation Security Officer
Tata SIA Airlines Ltd (Vistara)
10.2022 - 04.2023
Public Relations Officer
Noor Opportunities Overseas Pvt ltd
08.2021 - 10.2022
Trainee Junior Cabin Crew
Yeti Airlines Pvt Ltd
10.2019 - 07.2020
Internship (Terminal Management Division)
Civil Aviation Authority of Nepal
08.2018 - 11.2018
Internship (Museum Cabin Attendant)
Aviation Museum
07.2018 - 04.2018
Bachelor of Tourism Studies -
Indira Gandhi National Open University
Diploma in Aviation Environment -
Northern Light Academy of Aviation And Technology Pvt. Ltd.
Higher Secondary Level -
Golden Gate International Secondary School
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