Shweta Chhabra

• Provide administrative assistance, including managing HR documentation, organizing files, and scheduling appointments
• Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting initial candidate assessments
• Help facilitate the onboarding process for new hires, including preparing paperwork, coordinating orientations, and assisting with employee training programs
• Maintain accurate and up-to-date employee records, including personal information, attendance records, and performance evaluations
• Support benefits administration tasks such as enrollment, changes, and inquiries, ensuring employees understand their benefit options
• Assist with payroll processing tasks, including timekeeping, data entry, and resolving payroll discrepancies
• Provide support in resolving employee inquiries, concerns, and conflicts, maintaining confidentiality and professionalism at all times
• Assist in the management of the HRIS (Human Resources Information System), including data entry, generating reports, and ensuring data accuracy
• Assist with compliance-related tasks, including ensuring adherence to labor laws, regulations, and company policies
• Support HR projects and initiatives, such as employee engagement surveys, diversity and inclusion programs, and performance management processes.

• Advertised and managed position listings, organizing interviews with suitable candidates
• Interviewed potential candidates, taking accurate notes to determine suitability for available positions
• Sourced candidates through social media platforms, validating suitability for available positions
• Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties
• Prepared CVs and correspondence to forward to clients regarding suitable applicants
• Informed candidates about both positive or negative interview results
• Headhunted candidates by identifying and approaching targeted individuals to client specifications
• Used candidate databases to match right person to client role requirements
• Briefed candidates about responsibilities, salary and benefits of jobs
• Reduced average recruiting time through efficient streamlining of processes and identifying opportunities for continuous growth.

• Talent Acquisition: Managed the end-to-end recruitment process, including job postings, resume screening, interviewing, and candidate selection
• Coordinated recruitment efforts with hiring managers and external staffing agencies to ensure a timely and efficient hiring process
• Developed and implemented recruiting strategies to attract top talent to the organization
• Developed and maintained relationships with universities, job boards, and other sources to attract top talent
• Developed and maintained recruiting metrics to measure the effectiveness of the recruiting process and track progress against recruiting goals
• Coordinated and conducted employee onboarding and orientation programs to ensure a smooth transition for new hires
• Talent Management, Training & development: Developed and implemented training programs to improve employee skills and knowledge
• Conducted needs assessments to identify skill gaps and develop training solutions to address those gaps
• Coordinated performance management activities, including goal setting, performance appraisals, and development plans
• Coordinated and facilitated training sessions and workshops on various topics, including leadership development, communication skills, and customer service
• Worked with managers and supervisors to identify performance issues and develop performance improvement plans
• ERP Administration: Managed and administered the HR module of the organization's ERP system, which included payroll processing, benefits administration, and employee data management
• Worked closely with the IT department and ERP vendor to troubleshoot technical issues related to the HR module and ensure system performance
• Collaborated with other departments, such as finance and accounting, to ensure seamless integration of HR data with other systems
• Conducted user training sessions and provided ongoing support to ensure that employees and managers could use the ERP system effectively
• HR Policies & Procedures: Developed and implemented HR policies and procedures, including employee handbooks, code of conduct, and HR-related forms and templates
• Reviewed and updated existing policies and procedures to ensure compliance with employment laws and regulations
• Conducted policy training sessions for employees and managers to ensure that they understand and comply with HR policies and procedures
• Maintained up-to-date knowledge of HR regulations and trends and ensured that HR policies and procedures were aligned with best practices
• Worked closely with the legal department to ensure that HR policies and procedures were legally compliant and up-to-date
• Payroll Management: Administered payroll processes and systems, including reviewing and processing employee time records, calculating pay, and ensuring compliance with federal and state regulations
• Coordinated with third-party payroll providers and ensured timely and accurate delivery of payroll data
• Worked with department managers to ensure timely and accurate processing of payroll data
• Performance Management System: Developed and implemented performance management systems and processes, including goal setting, performance evaluations, and development plans
• Trained managers and employees on performance management processes and provided ongoing support and guidance
• Conducted performance evaluations and provided feedback to employees and managers on performance strengths and areas for improvement
• Monitored and analyzed employee performance data to identify trends and areas for improvement
• Coordinated and managed the employee recognition and reward programs, including annual performance bonuses and other incentive programs
• HR Auditing: Conducted investigations into compliance issues and worked with management to develop and implement corrective action plans
• Reviewed and updated HR policies and procedures to ensure compliance with changing laws and regulations.

PROJECT OPERATIONS:-

• Led overall direction, coordination and evaluation of Pre Sales, Sales and CRM functions.
• Working closely with management to understand organizational goal.
• Established and communication daily priorities to guide team activities.
• Managed and motivated high-performing teams for successful KPI attainment.
• Supervised daily operations, acting as point of contact for any queries or obstacles.
• Daily reporting to higher management.

• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained excellent client satisfaction by providing in-depth support.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Recorded information about inquiries and complaints within internal database.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Handled in-person, email and mailed correspondence.