Summary
Overview
Work History
Education
Skills
Certification
Achievements
Timeline
Generic

Shweta Garia

Dubai

Summary

Salesforce Certified Consultant with 7+ years of hands-on experience in Sales Cloud, Pardot, and CRM business analysis. Skilled in gathering business requirements, configuring Salesforce using standard features, executing UAT, and supporting post-implementation activities. Experienced in collaborating with cross-functional teams to ensure delivery of scalable solutions aligned to business objectives. Strong understanding of CRM data models, user support, training, and release management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salesforce Consultant

Philip Morris
11.2023 - Current
  • Gather business requirements and map them to Salesforce functionalities.
  • Conduct user acceptance testing and post-deployment health checks.
  • Configure standard Salesforce features such as fields, layouts, and validation rules.
  • Develop reports and dashboards to support business decision-making.
  • Support users with ad-hoc reporting, training, and issue resolution.
  • Work with Infosec team for new Change request.

Senior Salesforce Digital Solution Consultant

NTT DATA
06.2022 - 11.2023
  • Upgrading and configuring Salesforce systems for optimized integration
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups
  • Importing sales department leads, contacts, and other data
  • Maintaining the sales cloud and building custom reports and dashboards
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Evaluating and installing new Salesforce releases
  • Providing training and support to users
  • Documenting processes, including error reports and changes to field history tables.

SFA Analyst

Adobe
03.2021 - 06.2022
  • User Management for various platforms like SFDC, CPQ, Clari & GainSight
  • Data Management for multiple SFDC instances, other ecosystem apps and integrated www.resumekraft.com, User Management for various platforms like SFDC, CPQ, Clari & GainSight
  • Data Management for multiple SFDC instances, other ecosystem apps and integrated apps like Anaplan, ECP & SAP
  • Projects that might include System Reviews, Data Reviews, Data Cleansing, Data
  • Migration and providing support to users and other migration related activities
  • Data Governance, enforce already defined policies & procedures and keep refining them as per current environment & needs
  • Perform regular Data Audits to maintain data integrity, identify improvement areas and draft appropriate recommendations for decision making
  • Operate as the first line of support to Sales Users and work with all relevant parties like
  • BPM & IT to resolve user issues
  • Work with large volume of Data that includes Data related activities like Cleansing,
  • Deduplication, Extraction, Manipulation, Upload & Reporting,Falcon

Salesforce Administrator

Cloud Analogy
01.2018 - 03.2021
  • Work closely with sales management to inspect sales process quality and prioritize improvements
  • Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting
  • Worked on Sales cloud Sales cloud, Service cloud, and Community Cloud
  • Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, Report and
  • Dashboard
  • Test business applications and ensure performance is as designed; work with team members to resolve any issues
  • Assist with the performance of business analysis in which information about business processes and concerns are gathered from key internal business stakeholders
  • Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope, Zendesk Integration with Service Cloud
  • Challenge: Installation and Configuration of Zendesk in an org
  • And the client provides us the condition that when a ticket is solved then an email will be automatically sent to the customer
  • Solution I have installed and configured the Zendesk in Client org and for automatically sending email I have created a Process builder
  • I also prepared a document for all the steps
  • Www.resumekraft.com
  • Challenge: Installation and Configuration of Zendesk in an org
  • And the client provides us the condition that when a ticket is solved then an email will be automatically sent to the customer
  • Solution I have installed and configured the Zendesk in Client org and for automatically sending email I have created a Process builder
  • I also prepared a document for all the steps.

Education

MCA -

KIET
India

Skills

    Salesforce Configuration (Objects, Fields, Page Layouts, Validation Rules, Flows)
    Business Analysis & Requirements Gathering
    User Acceptance Testing (UAT) & Post-Implementation Support
    Reports & Dashboards (Standard and Custom)
    End-User Training & Documentation
    Change Request Management & Prioritization
    Stakeholder Communication & Project Coordination
    Data Management & Governance
    Salesforce Sales Cloud, Service Cloud, Community Cloud, Commerce Cloud
    Agile & Waterfall Methodologies

Certification

• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Business Analyst
• Salesforce Platform App Builder
• Salesforce AI Associate
• Salesforce Associate

Achievements

• Lightning Champion – Salesforce
• Best Client Engagement – Cloud Analogy
• Outstanding Performer – Adobe
• Quarterly Excellence Awards – NTT Data

Timeline

Salesforce Consultant

Philip Morris
11.2023 - Current

Senior Salesforce Digital Solution Consultant

NTT DATA
06.2022 - 11.2023

SFA Analyst

Adobe
03.2021 - 06.2022

Salesforce Administrator

Cloud Analogy
01.2018 - 03.2021

MCA -

KIET

Similar Profiles

CREATE PROFILE
Shweta Garia