Shweta Vajale

• Manage client portfolios, assisting buyers and investors in identifying suitable residential and commercial properties across Dubai
• Coordinate property viewings, negotiations, and documentation from initial inquiry through successful deal closure
• Use CRM systems to track leads, maintain accurate property databases, and ensure timely client follow-ups
• Work closely with developers and brokers to source new listings and support sales initiatives
• Provide personalized property guidance and after-sales support to maintain strong client relationships
• Assist in recruitment activities including screening profiles and coordinating interviews
• Support onboarding and training of new joiners to help them understand processes and systems
• Handle basic administrative tasks such as documentation, data entry, and coordination
• Support reception responsibilities by attending calls, greeting clients, and managing front desk coordination

Reliance Jio
March 2016 – January 2024

• Coordinated and managed high-profile visits including politicians, celebrities, and international delegations, ensuring smooth execution and professional handling
• Organized and supported training sessions, assisting new team members with onboarding and process understanding
• Assisted the Assistant Manager in conducting telephonic interviews, screening candidates, and coordinating recruitment activities
• Managed end-to-end coordination during VIP visits, including scheduling, team alignment, and on-ground support
• Ensured seamless customer service operations during critical periods, including quarantine coordination and special service arrangements
• Worked closely with internal teams to maintain service standards and ensure smooth communication across departments

Reliance Digital
January 2024 – January 2025

• Managed CRM operations including maintaining customer data, tracking service requests, and ensuring timely follow-ups
• Handled customer escalations and resolved issues efficiently to maintain service quality
• Supported and guided service agents in handling customer queries and improving response quality
• Focused on enhancing customer satisfaction through effective communication and problem-solving
• Coordinated with internal teams to improve service delivery and operational efficiency