Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Employment Highlights
Employment Highlights
Generic
SHYAM KOTTHURI

SHYAM KOTTHURI

Sr - IT Program Manager
Abu Dhabi

Summary

Objective: Seeking a challenging IT Director position to leverage 22+ years of professional IT experience.


Profile: An accomplished Senior IT Management Professional with a master’s degree and certifications in PRINCE2, ITIL, PMP, PSM, MSP, ISEB, and ISTQB. Over 22 years' experience delivering complex technical transformations, transitions, and implementations using Agile and Waterfall methodologies for major corporate clients in the UK and UAE. Specialized in improving business performance through value-adding processes. Expertise in DevOps, Cloud Computing (private, public, and hybrid), Digital Transformation (Web and App platforms), and Artificial Intelligence.


Key Strengths:

  • Proven Leadership: Successfully led dynamic teams, delivering innovative solutions that enhance business capabilities and drive strategic growth.
  • Technical Expertise: Deep knowledge in Salesforce CRM, Cloud Technologies, Digital Transformation, and AI, with a focus on competitive offerings and market positioning.
  • Stakeholder Management: Skilled in building and maintaining relationships with diverse stakeholders and establishing credibility with senior decision-makers.
  • Risk and Change Management: Expert in identifying and mitigating risks, ensuring project success through strategic measures.
  • Collaborative Leadership: Promotes an empowering work culture and partners effectively with coworkers to achieve high performance.
  • Project Coordination: Detail-oriented with extensive experience in managing projects and programs to ensure seamless execution.
  • Energetic and Poised: Delivers constructive feedback, enhances team performance, and fosters a positive workplace culture.


Professional Attributes:

  • Multi-Tasking Manager: Renowned for creating positive workplace cultures and managing complex projects effectively.
  • Problem Solver: Knowledgeable and dedicated leader with a talent for addressing challenges and driving solutions.
  • Detail-Oriented: Brings valuable expertise to forward company objectives and excels in project execution.

Overview

23
23
years of professional experience
8
8
Certificates
6
6
years of post-secondary education

Work History

IT SENIOR PROGRAM MANAGER

NAKHEEL
11.2022 - Current
  • Project Management and Leadership: Managed and led multiple large-scale Salesforce CRM, Hybrid/Private cloud, Digital Transformation, and Infrastructure Projects with budgets up to AED 10 million. Oversaw timelines and coordinated resources across teams of up to 50 members, achieving 95% on-time project delivery.
  • Stakeholder Collaboration: Worked with stakeholders to define project scope, requirements, and success criteria for over 25 projects, ensuring alignment and clarity from inception to completion. Met with stakeholders regularly to assess progress and make adjustments.
  • Team Coordination and Productivity: Managed and motivated cross-functional project teams, achieving a 30% increase in team productivity. Recruited, interviewed, and hired employees, implementing mentoring programs to promote positive feedback and engagement.
  • Risk Management and Mitigation: Conducted risk assessments and developed mitigation plans, reducing project risks by 40%. Implemented agile methodologies, increasing adaptability in dynamic environments by 35%.
  • System Integration and Efficiency: Collaborated with clients' IT teams to integrate Salesforce with other systems and tools, leading to a 20% increase in system efficiency. Developed and implemented change management strategies, achieving a 90% user adoption rate post-implementation.
  • Post-Implementation Support: Provided post-implementation support to ensure successful user adoption and system optimization, improving user satisfaction scores by 25%.
  • Training and Development: Facilitated workshops and conducted one-on-one training for over 200 employees, enhancing team skills and knowledge by 50%. Developed strategic plans with clear objectives and achievable milestones for the team.
  • Resource Optimization: Optimized resource allocation, balancing priorities and managing competing demands effectively.

IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLIENT: EMIRATES AIRLINE - DUBAI/SIPCHEM - SAUDI)

KYNDRYL ME LLC FZ
09.2021 - 10.2022
  • Consultation and Project Management: Provided consultation and project management services on Digital Transformation, Cloud Strategy, and Network Infrastructure projects. Defined program objectives, created roadmaps, coordinated stakeholders, and communicated risks and mitigation plans. Ensured successful adoption of Infrastructure as Code (IaC) practices and best practices.
  • Leadership and Team Management: Managed and led multiple large-scale projects, including Salesforce CRM, Hybrid/Private Cloud, Digital Transformation, and Infrastructure Projects. Supervised cross-functional teams of up to 50 members, enhancing productivity by 30% and ensuring alignment with project goals and timelines.
  • Vendor and Contract Management: Negotiated contracts with vendors, securing favorable terms and achieving a 15% cost reduction. Administered third-party vendors (Microsoft, Juniper, Infoblox, Lenovo, VMWare) regarding project delivery and daily operations.
  • Risk and Change Management: Conducted risk assessments and implemented mitigation plans, reducing project risks by 40%. Developed and implemented change management strategies, achieving a 90% user adoption rate and smooth system transitions.
  • Client Relations and Stakeholder Engagement: Collaborated with clients' IT teams to integrate Salesforce with other systems, increasing system efficiency by 20%. Maintained positive customer relations, addressing and resolving issues promptly, leading to a 25% increase in customer retention and satisfaction.
  • Agile and DevOps Practices: Implemented agile methodologies and DevOps practices, increasing adaptability in dynamic environments by 35%. Streamlined CI/CD pipelines, cloud infrastructure, and containerization, enhancing software delivery and scalability.
  • Performance and Quality Assurance: Developed project plans using Agile and Waterfall methodologies, providing regular status updates and achieving 95% on-time delivery. Launched quality assurance practices for each phase of development, ensuring 95% adherence to quality standards.
  • Training and Development: Facilitated workshops and conducted one-on-one training, educating over 200 team members and improving skills and knowledge by 50%. Coached team members on productivity strategies, contributing to a 15% increase in team efficiency.
  • Strategic Planning and Execution: Shaped long-term technical and business strategies, implemented processes that improve organizational effectiveness, and built sustainable competitive advantages. Managed budgets up to $10 million, achieving 100% project success rates.
  • Innovation and Problem-Solving: Spearheaded innovative problem-solving techniques, addressing challenges head-on and reducing project delays by 30%. Devised creative solutions to critical customer and user needs, improving user satisfaction by 20%.
  • Resource Optimization: Optimized resource allocation, balancing priorities and managing competing demands, resulting in 95% project success rates. Enhanced project visibility with regular status updates, leading to increased stakeholder engagement by 35%.
  • Regulatory Compliance: Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle, achieving 100% compliance.
  • Program Evaluation and Improvement: Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions, enhancing program effectiveness by 30%.
  • Interpersonal Skills and Team Collaboration: Cultivated positive rapport with team members and stakeholders, fostering a collaborative work environment. Participated in team projects, demonstrating an ability to work effectively in both independent and team settings.
  • Customer Service and Support: Provided professional services and support in a dynamic work environment, achieving 100% client satisfaction. Resolved customer concerns and promoted loyalty, increasing customer satisfaction by 25%.
  • Technical Proficiency: Expertise in various technologies including Salesforce CRM, Microsoft Viva, Network and Cloud (VMware, AWS, AZURE), JAVA, ASP.NET, C# applications, SAP, Oracle CRM, Hyperion, EPIC, SAN & NAS Storage, Juniper, CISCO, SharePoint (SP2010), and client-server applications.

IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLI

KYNDRYL ME LLC FZ
10.2019 - 08.2021
  • Project and Program Management: Directed all aspects of project and program engagement, including planning, communications, resources, change, risks, and issues. Managed day-to-day activities, chaired project management meetings, and provided leadership to motivate team members to meet project goals.
  • Scope and Change Management: Oversaw project scope and changes, coached and mentored teams, defined success criteria, and managed expectations. Supervised deliverables with team members and key stakeholders, ensuring alignment throughout project lifecycles.
  • Consultation Services: Provided consultation on Cloud Strategy, best practices, and risk mitigation. Coordinated with clinical departments for feasibility studies on equipment for OS migration.
  • Service Strategy and Vendor Management: Architected and integrated Service Strategy for programs, aligned with end-to-end project scheduling. Administered third-party vendors (Microsoft, EPIC, Imprivata, VMware, Sunquest), partnering with stakeholders to provide updates and mitigation plans.
  • Quality and Compliance: Streamlined and monitored quality programs to alleviate overdue compliance activities. Ensured regulatory compliance throughout program lifecycles, achieving 100% adherence to industry standards.
  • Team Development and Coaching: Coached team members on professional development, contributing to improved performance. Recruited, interviewed, and hired employees, implementing mentoring programs to promote engagement.
  • Collaboration and Communication: Collaborated with business leadership to set priorities, streamlined communication channels, and managed cross-functional teams for successful project completion. Cultivated positive rapport with employees to boost morale and retention.
  • Data-Driven Decision Making: Utilized data-driven approaches to inform strategy development and optimize outcomes. Leveraged project management processes and tools to define and execute projects, enhancing visibility and stakeholder engagement.
  • Creative Problem-Solving: Devised creative solutions to critical customer and user needs, resulting in effective resolution measures. Addressed and resolved technical, financial, and operational concerns.
  • Resource and Budget Management: Optimized resource allocation, balancing priorities and managing competing demands. Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Strategic Planning and Execution: Developed strategic plans with clear objectives and achievable milestones. Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Training and Development: Facilitated workshops and conducted one-on-one training to educate team members, enhancing skills and knowledge. Trained personnel in equipment maintenance and key skills development.
  • Customer and Stakeholder Relations: Maintained positive customer relations by addressing problems head-on and implementing corrective actions. Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Innovation and Continuous Improvement: Spearheaded innovative problem-solving techniques, fostering a culture of continuous improvement. Implemented best practices in project management, achieving high-quality results.
  • Performance and Quality Assurance: Launched quality assurance practices for each development phase, ensuring adherence to standards. Established performance goals for employees and provided feedback to improve skills.
  • Program Evaluation and Efficiency: Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions. Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Regulatory Compliance and Risk Management: Implemented risk management strategies to mitigate potential barriers to project success. Ensured regulatory compliance throughout the program lifecycle.
  • Leadership and Team Management: Demonstrated leadership skills in managing projects from concept to completion. Built teams to address project goals and objectives, improving team performance and morale.
  • Technical Proficiency: Expertise in Salesforce CRM, Microsoft Viva, Network and Cloud (VMware, AWS, AZURE), JAVA, ASP.NET, C# applications, SAP, Oracle CRM, Hyperion, EPIC, SAN & NAS Storage, Juniper, CISCO, SharePoint (SP2010), and client-server applications.
  • Customer Service and Support: Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty. Engaged with customers and clients to identify business needs and requirements.
  • Time Management and Efficiency: Managed time efficiently to complete tasks within deadlines. Applied effective time management techniques to meet tight deadlines and work in fast-paced environments.
  • Communication and Organizational Skills: Developed strong communication and organizational skills through coursework and group projects. Demonstrated excellent verbal and written communication skills.
  • Independent and Collaborative Work: Skilled at working independently and collaboratively in a team environment. Proven ability to develop and implement creative solutions to complex problems.
  • Mentoring and Professional Development: Worked with subject matter experts to develop and implement mentoring programs. Coached team members on productivity strategies to accomplish challenging goals.
  • Resource Optimization: Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Controlled resources and assets to comply with industry standards and regulations.

IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLI

KYNDRYL ME LLC FZ
05.2018 - 10.2019
  • Project Coordination and Management: Coordinated with cross-discipline team members to ensure project requirements, deadlines, and schedules were met. Managed deliverables to adhere to quality standards, oversaw implementation of improvements, and established effective communication plans. Facilitated change requests, conducted post-project evaluations, and controlled business requirements for technical SLAs.
  • Leadership and Team Management: Led cross-functional teams to successfully complete IT projects. Managed a staff of 14 team members, fostering a culture of continuous improvement. Trained personnel on IT tools and applications, mentored junior staff, and developed strategic project plans to meet business objectives.
  • Stakeholder Communication: Communicated project updates to stakeholders at all levels, developed and introduced IT strategies to improve operational efficiency, and ensured smooth adoption of new technology systems through comprehensive training programs.
  • Vendor and Contract Management: Managed third-party vendors (Juniper, Lenovo, VMware) for project delivery at component and integration levels. Negotiated contracts to secure cost savings while maintaining high service quality.
  • Risk and Change Management: Created and implemented contingency plans to address potential risks. Implemented risk mitigation strategies, ensuring minimal impact on project deadlines or budgets.
  • Quality Assurance and Improvement: Conducted quality assurance to verify data accuracy, streamlined internal processes through regular review meetings, and optimized resource utilization by analyzing performance metrics.
  • Technical Project Execution: Developed detailed project plans outlining clear objectives, timelines, and deliverables. Planned, designed, and scheduled phases for large projects, ensuring software met organizational standards before deployment. Reduced software development timeframes by identifying bottlenecks.
  • Resource and Budget Management: Managed budgets for multiple projects, tracked expenses, and reallocated resources as needed to stay within budget constraints. Identified and implemented cost-saving measures, coordinated material procurement, and required services within budget requirements.
  • Strategic Planning and Development: Developed project management roadmaps, strategic plans, and initiated projects. Monitored project performance to identify areas for improvement, adjusted plans accordingly, and enhanced customer satisfaction through timely deliveries and high-quality results.
  • Process Optimization and Innovation: Implemented best practices to drive quality IT project delivery, devised creative solutions to critical customer and user needs, and proposed system enhancements to improve performance and reliability.
  • Communication and Collaboration: Facilitated communication among team members to solve technical challenges efficiently. Established strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Documentation and Reporting: Generated reports for IT project progress and performance, maintained project documentation, and prepared detailed project status updates. Drafted project reports to identify successful outcomes and future recommendations.
  • Problem-Solving and Adaptability: Demonstrated strong leadership skills by managing projects from start to finish. Proven ability to develop and implement creative solutions to complex problems, applied effective time management techniques, and resolved technical, financial, and operational concerns.
  • Professional Skills: Excellent communication skills (both verbal and written), self-motivated with a strong sense of personal responsibility, organized and detail-oriented, passionate about learning and committed to continual improvement. Proven ability to work effectively in fast-paced environments and manage tight deadlines.

IT PROJECT MANAGER / TEST ARCHITECT (CLIENT: ETIHAD AIRWAYS)

IBM ME LLC FZ
12.2015 - 05.2018
  • Salesforce CRM Implementation: Successfully implemented Salesforce CRM for Etihad Airways Engineering and Cargo to enhance stakeholder collaboration, improve customer tracking, and identify new opportunities. Key modules included lead, opportunity, contract, quote, customer, risk, feedback, and claim management.
  • Project Guidance and Execution: Guided internal resources and third-party vendors to ensure flawless project execution. Delivered projects on-time, within scope, and within budget by developing clear project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility and resource availability.
  • Detailed Project Planning: Developed detailed project plans to track progress and used appropriate verification techniques to manage changes in project scope, schedule, and costs. Measured project performance using relevant systems, tools, and techniques, and maintained strong relations with clients and stakeholders.
  • Risk Management: Performed risk management to minimize project risks, defining processes and tools best suited for each project. Transitioned between agile and waterfall approaches based on project specifics and client goals.
  • Project Roadmaps and Schedules: Crafted detailed project roadmaps, plans, schedules, and work breakdown structures. Led the management of EY hardware assets, using IBM and third-party profilers to build, monitor, and profile the entire EY technology stack.

IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATIONS)

ETIHAD AIRWAYS
06.2014 - 12.2015
  • Project and Resource Management: Supervised project management activities and resources, delegated tasks to technical teams, and guided their work. Constructed Etihad RTL (Route to Live) frameworks for Test, PPE, and Prod environments. Served as SPOC for Change Management, ensuring quality gates were met before go-live. Managed end-to-end service strategy across T&I Infrastructure and Operations, leading a team of 4 Infrastructure SMEs.
  • Team Leadership and Mentoring: Mentored junior staff in IT project management best practices, fostering continuous improvement within the team. Trained personnel on IT tools and applications, improving team capabilities. Led and managed a staff of 25 team members engaged in administering complex IT infrastructure.
  • Vendor and Contract Negotiation: Negotiated contracts with vendors, achieving cost savings while maintaining high service quality. Managed third-party contracts related to project deliverables and budgets, ensuring alignment with project goals.
  • Risk and Contingency Planning: Created and implemented contingency plans to address potential risks. Implemented risk mitigation strategies to minimize project impacts on deadlines and budgets. Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Quality Assurance and Process Improvement: Conducted quality assurance to verify data accuracy and ensure software met organizational standards. Streamlined internal processes through regular review meetings, identifying areas for improvement. Organized internal audits and led efforts to remedy deficiencies.
  • Strategic Planning and Execution: Developed and implemented strategic project plans to meet business objectives. Created detailed project plans, outlining clear objectives, timelines, and deliverables. Planned, designed, and scheduled phases for large projects, ensuring timely completion without sacrificing quality or safety.
  • Stakeholder Communication: Coordinated with stakeholders to gather requirements and provide updates throughout project lifecycles. Communicated project updates to stakeholders at all levels, ensuring transparency and alignment. Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration.
  • Performance Monitoring and Reporting: Monitored project performance to identify areas for improvement. Generated reports for IT project progress and performance, providing detailed status updates to stakeholders and executive management. Drafted project reports to identify successful outcomes and future recommendations.
  • Budget and Resource Optimization: Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources to stay within budget constraints. Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly. Identified and implemented cost-saving measures in IT projects.
  • Change Management: Championed change management initiatives, incorporating feedback from end-users into future project plans and improvements. Ensured smooth adoption of new technology systems through comprehensive training programs tailored to individual learning styles.
  • Agile Methodologies: Implemented Agile methodologies to streamline project delivery and improve collaboration among team members. Developed a project management roadmap to define project objectives, timelines, and milestones.
  • Technical Expertise: Designed, documented, and executed system upgrades and patch management using update manager. Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions. Devised test plans to validate IT project accuracy and reliability.
  • Customer and Team Relations: Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results. Coordinated with external partners for outsourcing tasks without compromising quality or timeliness. Resolved staff conflicts and identified areas for improvement, fostering a collaborative work environment.
  • Time Management and Efficiency: Managed time efficiently to complete all tasks within deadlines. Demonstrated strong organizational and time management skills while managing multiple projects. Applied effective time management techniques to meet tight deadlines in fast-paced environments.
  • Professional Skills: Demonstrated leadership skills in managing projects from concept to completion. Excellent communication skills, both verbal and written. Proven ability to develop and implement creative solutions to complex problems. Worked effectively in fast-paced environments, showing initiative and creativity.
  • Continuous Improvement: Passionate about learning and committed to continual improvement. Skilled at working independently and collaboratively in a team environment. Developed and maintained courteous and effective working relationships.

IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATION

ETIHAD AIRWAYS
03.2013 - 05.2014
  • System Integration and Technical Leadership: Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions. Proposed and implemented system enhancements to improve performance and reliability of the storage environment. Coordinated technical upgrade projects for clients, collaborating with consultants and developers for integrations.
  • Team Management: Led and managed a staff of 25 team members engaged in administering complex IT infrastructure. Mentored junior staff in IT project management best practices, fostering a culture of continuous improvement within the team. Trained personnel on IT tools and applications, improving team capabilities.
  • Project Delivery and Agile Methodologies: Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members. Developed project management roadmaps to define objectives, timelines, and milestones. Ensured timely project completion by coordinating with contractors and managing performance.
  • Resource and Budget Management: Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources to stay within budget constraints. Identified and implemented cost-saving measures, negotiated contracts with vendors, and ensured high service quality.
  • Stakeholder Communication and Collaboration: Communicated project updates to stakeholders at all levels, ensuring transparency and alignment. Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Risk and Contingency Planning: Created and implemented contingency plans to address potential risks. Implemented risk mitigation strategies to minimize project impacts on deadlines and budgets. Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Quality Assurance and Process Improvement: Conducted quality assurance to verify data accuracy and ensure software met organizational standards before deployment. Streamlined internal processes through regular review meetings, identifying areas for improvement. Organized internal audits and led efforts to remedy deficiencies.
  • Strategic Planning and Execution: Developed and implemented strategic project plans to meet business objectives. Created detailed project plans, outlining clear objectives, timelines, and deliverables. Planned, designed, and scheduled phases for large projects, ensuring timely completion without sacrificing quality or safety.
  • Performance Monitoring and Reporting: Monitored project performance to identify areas for improvement and made adjustments as necessary. Generated reports for IT project progress and performance, providing detailed status updates to stakeholders and executive management. Drafted project reports to identify successful outcomes and future recommendations.
  • Customer and Team Relations: Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results. Coordinated with external partners for outsourcing tasks without compromising quality or timeliness. Resolved staff conflicts and identified areas for improvement, fostering a collaborative work environment.
  • Process Optimization: Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly. Coordinated material procurement and required services within budget requirements. Optimized internal processes through regular review meetings aimed at identifying areas for improvement.
  • Professional Skills: Demonstrated leadership skills in managing projects from concept to completion. Excellent communication skills, both verbal and written. Proven ability to develop and implement creative solutions to complex problems. Worked effectively in fast-paced environments, showing initiative and creativity.
  • Continuous Improvement: Passionate about learning and committed to continual improvement. Skilled at working independently and collaboratively in a team environment. Developed and maintained courteous and effective working relationships.

IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATION

ETIHAD AIRWAYS
09.2012 - 03.2013
  • Stakeholder Communication: Communicated project updates to stakeholders at all levels, ensuring transparency and alignment. Provided detailed project status updates to executive management.
  • Problem Resolution: Partnered with project team members to identify and quickly address problems, ensuring project continuity and success.
  • Strategic Planning and Execution: Developed and implemented strategic project plans to meet business objectives. Established and enforced project timelines and deadlines. Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • Team Management: Led and managed a staff of 15 team members engaged in administering complex IT infrastructure. Coordinated with contractors to achieve project deadlines and manage performance.
  • Contract Negotiation and Management: Negotiated and managed third-party contracts related to project deliverables, ensuring alignment with project goals and budget constraints.
  • Performance Monitoring and Reporting: Monitored project performance to identify areas of improvement and made necessary adjustments. Generated reports for IT project progress and performance. Wrote, updated, and maintained project documentation.
  • Resource and Budget Management: Coordinated material procurement and required services within budget requirements. Ensured efficient allocation of resources for successful project completion.
  • Customer Satisfaction: Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.

NF Senior Test Analyst / Performance Test Lead

The Royal Bank of Scotland
09.2010 - 08.2012
  • Data Gathering and Reporting: Gathered data on integration issues and vulnerabilities, reported findings, and recommended improvements.
  • Issue Identification and Troubleshooting: Identified bugs and issues within the system and applied troubleshooting techniques for mitigation purposes.
  • Efficiency Improvement: Increased efficiency of test execution by 85% by prioritizing high-risk functionalities and scenarios.
  • Test Case Management: Authored and maintained well-organized, efficient, and successful manual test cases for the entire team.

Performance / Test Analyst

Royal London PLC
07.2007 - 09.2010
  • Bug Monitoring and Resolution: Monitored resolution of bugs, tested fixes, and assisted developers in addressing ongoing problems by providing a QA perspective.
  • Database Optimization: Optimized database queries, improving overall application response times and enhancing end-user experiences by 75%.
  • Load Testing: Developed custom load test scenarios based on user behavior patterns to simulate realistic conditions and assess system responsiveness under various loads.
  • Measurement Techniques: Outlined concrete methods for utilizing calipers and tape measures to gather measurements of production units.

Software Test Engineer

Advantage Energy Solutions
10.2006 - 06.2007
  • QA and Testing Management: Designed testing scenarios for usability testing and conducted in-depth usability testing on Windows, Android, and iOS devices. Developed and maintained defect databases for known issues, improving quality by 95%. Identified bugs and issues within the system and applied troubleshooting techniques for mitigation purposes. Monitored resolution of bugs, tested fixes, and provided QA perspective to developers.
  • Efficiency and Optimization: Increased efficiency of test execution by 85% by prioritizing high-risk functionalities and scenarios. Optimized database queries, improving overall application response times and enhancing end-user experiences by 75%. Reduced project delivery time by implementing automated testing frameworks and tools. Developed custom load test scenarios based on user behavior patterns to assess system responsiveness under various loads.
  • Documentation and Reporting: Authored and maintained well-organized, efficient, and successful manual test cases for the entire team. Documented integration issues and vulnerabilities, outlined improvement recommendations, and reported findings. Generated reports for IT project progress and performance, and provided detailed technical and operational direction.
  • Strategic Planning and Collaboration: Developed and implemented strategic project plans to meet business objectives. Collaborated with cross-functional teams to identify system requirements and develop effective test strategies. Partnered with project team members to identify and quickly address problems. Coordinated with stakeholders to gather requirements and provide updates on progress throughout project lifecycles.
  • Performance Monitoring and Improvement: Monitored project performance to identify areas for improvement and made necessary adjustments. Conducted regression testing and submitted observations to the development team. Assessed software bugs and compiled findings along with suggested resolutions. Supported regulatory compliance efforts by conducting thorough security and accessibility testing for software applications.
  • Automation and Risk Management: Used open-source tools to develop automation scripts and built automated test scripts to handle repetitive software testing work. Implemented continuous improvement initiatives within the QA department, leading to increased accuracy in defect detection. Communicated risks associated with test execution and took mitigating action when necessary.
  • Training and Mentoring: Mentored junior testers on best practices, enhancing overall team knowledge and capabilities. Participated in available trainings to improve software knowledge and advanced professional development by maintaining up-to-date knowledge of industry trends and advancements in software testing methodologies.
  • Customer Satisfaction: Enhanced product reliability through thorough functional, regression, and performance testing. Recommended changes and corrections to developers for optimal software performance and usability. Provided valuable feedback on software usability during design reviews, contributing to improved user experience.
  • Agile and Scrum Frameworks: Operated under Agile and Scrum frameworks to complete releases and well-organized sprints. Optimized test cases to maximize the success of manual software testing with consistent, thorough approaches.
  • Leadership and Teamwork: Demonstrated leadership skills in managing projects from concept to completion. Acted as a team leader in group projects, delegating tasks and providing feedback. Worked effectively in fast-paced environments, showing initiative and creativity. Proven ability to develop and implement creative solutions to complex problems.
  • Professional Skills: Excellent communication skills, both verbal and written. Strong organizational and time management skills. Adaptable and proficient in learning new concepts quickly and efficiently. Paid attention to detail while completing assignments.
  • Continuous Improvement: Passionate about learning and committed to continual improvement. Developed strong communication and organizational skills through coursework and volunteer activities. Strengthened communication skills through regular interactions with others.

Software Test Engineer

Advantage Energy Solutions
06.2001 - 09.2006
  • Inventory Management: Maintained accurate inventory records of all hardware components, achieving 83% accuracy, and facilitated efficient equipment allocation and replacement when necessary.
  • Office Relocation Coordination: Coordinated IT resources during office relocation projects, ensuring minimum disruption during transition periods.
  • Project Management and System Solutions: Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Document Development and Compliance: Oversaw document development across project workstreams to create internal control statements in accordance with compliance and regulatory standards.

Education

Master of Science - Computer Science

University of Madras
India
01.1996 - 01.1999

Bachelor of Science - Mathematics

Nagarjuna University
India
06.1993 - 05.1996

Skills

Technical Proficiency Business Development

Certification

Project Management Professional Certification (PMP) (2020)

Accomplishments

  • Enhanced Efficiency: Increased efficiency of test execution by 85% through prioritizing high-risk functionalities and scenarios, and optimized database queries, improving application response times by 75%.
  • Successful Project Delivery: Managed and led multiple large-scale Salesforce CRM, Hybrid/Private cloud, Digital Transformation, and Infrastructure Projects with budgets up to AED 10 million, achieving 95% on-time delivery and a 30% increase in team productivity.
  • Risk Reduction: Conducted risk assessments and developed mitigation plans, resulting in a 40% reduction in project risks.
  • High User Adoption: Developed and implemented change management strategies, achieving a 90% user adoption rate post-implementation and improving user satisfaction scores by 25%.
  • Effective Training: Facilitated workshops and conducted one-on-one training for over 200 employees, enhancing team skills and knowledge by 50%.
  • System Integration: Collaborated with clients' IT teams to integrate Salesforce with other systems, leading to a 20% increase in system efficiency.
  • Cost Savings: Negotiated contracts with vendors, achieving significant cost savings (Approx: 7M) while maintaining high service quality.
  • Process Improvement: Implemented continuous improvement initiatives within the QA department, leading to increased accuracy in defect detection and reduced project delivery time through automated testing frameworks.
  • Regulatory Compliance: Supported regulatory compliance efforts by conducting thorough security and accessibility testing for software applications.
  • Leadership and Team Development: Led and managed teams of up to 25 members, fostering a culture of continuous improvement and successfully mentoring junior staff in best practices for IT project management.

Timeline

IT SENIOR PROGRAM MANAGER

NAKHEEL
11.2022 - Current

IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLIENT: EMIRATES AIRLINE - DUBAI/SIPCHEM - SAUDI)

KYNDRYL ME LLC FZ
09.2021 - 10.2022

IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLI

KYNDRYL ME LLC FZ
10.2019 - 08.2021

IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLI

KYNDRYL ME LLC FZ
05.2018 - 10.2019

IT PROJECT MANAGER / TEST ARCHITECT (CLIENT: ETIHAD AIRWAYS)

IBM ME LLC FZ
12.2015 - 05.2018

IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATIONS)

ETIHAD AIRWAYS
06.2014 - 12.2015

IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATION

ETIHAD AIRWAYS
03.2013 - 05.2014

IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATION

ETIHAD AIRWAYS
09.2012 - 03.2013

NF Senior Test Analyst / Performance Test Lead

The Royal Bank of Scotland
09.2010 - 08.2012

Performance / Test Analyst

Royal London PLC
07.2007 - 09.2010

Software Test Engineer

Advantage Energy Solutions
10.2006 - 06.2007

Software Test Engineer

Advantage Energy Solutions
06.2001 - 09.2006

Master of Science - Computer Science

University of Madras
01.1996 - 01.1999

Bachelor of Science - Mathematics

Nagarjuna University
06.1993 - 05.1996

Employment Highlights

  • 11/2022, Present, NAKHEEL, DUBAI, IT SENIOR PROGRAM MANAGER – SALESFORCE CRM, Manage and lead multiple large-scale Salesforce implementation and customization projects, managing budgets, timelines, and resources., Work with stakeholders to define project scope, requirements, and success criteria., Develop and execute project plans using DevOps, Agile and Waterfall methodologies, providing regular project status updates to stakeholders., Manage and motivate cross-functional project teams, ensuring all team members are aligned on project goals and timelines., Conduct risk assessments and mitigation plans, ensuring project risks are identified and addressed proactively., Collaborate with the client's IT team to integrate Salesforce with other systems and tools., Develop and implement change management strategies to ensure smooth adoption of the new system., Provide post-implementation support to ensure successful user adoption and system optimization., Played a pivotal role in one of the biggest and most prestigious Palm Jebel Ali launch in Nakheel by orchestrating the successful integration of QMATIC and Salesforce, while also actively contributing to the strategy and planning processes, Successfully managed a difficult situation when project is in red transformed into green, resulting in a positive outcome for all parties involved., Led contract and vendor management initiatives by developing rigorous Request for Proposal (RFP) processes to facilitate the transformation of vendors into captive entities and vice versa within the IT domain for various vertical departments
  • 09/2021, 10/2022, KYNDRYL ME LLC FZ, ABU DHABI, IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLIENT: EMIRATES AIRLINE - DUBAI/SIPCHEM - SAUDI), Providing consultation/project management services on the Digital Transformation, Cloud Strategy and Network Infrastructure projects for the organisation and best practices to adapt, communicating all risks and mitigation plans to stakeholders, As part of Program Planning and Execution, define program objectives, create a roadmap, and coordinate stakeholders to ensure successful adoption of Infrastructure as Code (IaC) practices., Architecting and integrating Service Strategy for the program and aligning with E2E project scheduling, administering 3rd party vendors (Microsoft, Juniper, Infoblox, Lenovo, VMWare, etc…) regarding project delivery and daily operations, partnering with clients and Kyndryl stakeholders., Acting as a key resource (PM/Test Architect/Delivery & Innovation Lead) and lead the delivery for large scale transformation projects in Airline and Petro Chemical industry in GCC region., Setting up project methodology (E2E delivery) and operating framework for major industries in GCC region., Tool Selection and Evaluation: Identify and select appropriate IaC tools like Terraform, Ansible based on program requirements and infrastructure landscape., Navigated the successful delivery of VMWare Private Cloud, Network (Juniper/CISCO), SAN, NAS and Infoblox, enforcing a more robust and secure infrastructure for the client, along with benefits to potential cost savings in OpEx, over the course of a 5–10 year period.
  • 10/2019, 08/2021, IBM ME LLC FZ, ABU DHABI, IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLIENT: CLEVELAND CLINIC ABU DHABI – CCAD), Directing and steering all aspects of project and program engagement; including planning, communications, resources, change, risks, and issues, providing leadership by building and motivating team members to meet project goals, managing the day-to-day project activities and resources and chairing project management team meetings., Overseeing project scope and changes, coaching, mentoring, motivating and supervising project and program teams, defining success criteria and disseminating them to involved parties throughout project and program life cycles, managing project and program expectations while delegating and supervising deliverables with team members and key stakeholders., Providing consultation services on the Cloud Strategy for the organisation and best practices to adapt, communicating all risks and mitigation plans to stakeholders with a view to preventing issues, coordinating the business and various clinical departments to analyse and perform feasibility/compatibility studies on the equipment (HW and SW) used for OS migration., Architecting and integrating Service Strategy for the program and aligning with E2E project scheduling, administering 3rd party vendors (Microsoft, EPIC, Imprivata, VMware and Sunquest) regarding project delivery and daily operations, partnering with CCAD and IBM stakeholders to provide updates on defects, risks, findings, and providing mitigation plans., Spearheading the successful deliveries of key transformation programs; including the migration of CCAD's entire infrastructure and systems of the latest OS for up to 9000+ devices., Navigated the successful delivery of VMWare Private Cloud, SAN and NAS storage refresh, enforcing a more robust and secure infrastructure for the client, along with benefits to potential cost savings in OpEx, over the course of a 5-year period.
  • 05/2018, 10/2019, IBM ME LLC FZ, DUBAI, IT PROJECT MANAGER (CLIENT: EMIRATES AIRLINE / DNATA), Coordinated with cross-discipline team members to ensure that all parties were on track with project requirements, deadlines, and schedules, met with project team members to identify and resolve issues, submitted project deliverables and ensured that they adhered to quality standards, oversaw the implementation of project improvements., Established effective project communication plans, facilitated change requests to ensure that all parties were informed of the impacts on schedule and budget, conducted post-project evaluation and identified successful and unsuccessful project elements, controlled business requirements to deliver technical SLAs and walkthroughs with the respective parties., Influenced business-driven SLAs, teamed up with release/change management for smooth cutovers, managed 3rd party vendors (Juniper, Lenovo, and VMware) with regards to project delivery at component and integration level., Led 20 direct and indirect reports towards successfully delivering key projects; including Juniper Software Defined Network (SDN), Private Cloud (VMware), AIX / Oracle Intel Environment Refresh, IBM Storage and Brocade SAN Directors, Veritas Backup Refresh, and Network Refresh (Cisco to Juniper)., Orchestrated the service transition of new IT services., Delivered E2E testing capabilities for EK, Dnata, and IBM Infrastructure Transformation Programme, by adopting the IBM PMO process and methodologies, also devised Test Strategy for the Infrastructure Transformation Programme, which enabled route to live process to be followed, whilst minimising the risk of defects slippage to production.
  • 12/2015, 05/2018, IBM ME, ABU DHABI, IT PROJECT MANAGER / TEST ARCHITECT (CLIENT: ETIHAD AIRWAYS), Successful implementation of Salesforce CRM for Etihad Airways Engineering and Cargo to promote collaboration amongst the stakeholders resulting in efficiency improvement by bringing in better customer tracking and opportunities. The main modules include Lead / opportunity / contract / quote / customer / risk / feedback / claim management., Guided internal resources and 3rd parties/vendors for the flawless execution of projects, ensured that all projects were delivered on-time, within scope and within budget, developed project scopes and objectives, involved all relevant stakeholders, ensured technical feasibility, as well as resource availability and allocation., Developed detailed project plans to track progress, used appropriate verification techniques to manage changes in project scope, schedule and costs, measured project performance using appropriate systems, tools and techniques, managed relations with the client and all stakeholders, performed risk management to minimise project risks., Defined processes and tools best suited for each project, transitioned between agile and waterfall approaches depending on project specifics and client goals, crafted detailed project roadmaps, plans, schedules and work breakdown structures, led on EY hardware assets, used IBM and 3rd party profilers to build, monitor, and profile the entire EY technology stack., Played a pivotal role in driving automation initiatives, by engineering Salesforce CRM, APM, IBM automation frameworks at build and programme level, which decreased delivery time, manual workload, enhance guest experience across various Etihad projects.
  • 06/2014, 12/2015, ETIHAD AIRWAYS, ABU DHABI, IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATIONS), Supervised project management activities and resources, delegated tasks to technical teams and guided their work, constructed Etihad RTL (Route to Live) frameworks for Test, PPE, Prod environments, served as SPOC for Change Management, ensured that quality gates were met prior to go-live, managed E2E Service Strategy across T&I Infrastructure and Operations, also led a team of 4 Infrastructure SMEs., Supported the organisation's cost control measures, by devising cost-benefit analyses and ROI assessments, which were used as the basis for decision-making on proposed IT implementation projects
  • 03/2013, 05/2014, Etihad Airways, Abu Dhabi, IT Project Manager (Contractor – PSD) (IT Infrastructure Programme)
  • 09/2012, 03/2013, Etihad Airways, Abu Dhabi, IT Project Manager (Contractor – PSD) (PSST Programme)
  • 09/2010, 08/2012, The Royal Bank of Scotland, Edinburgh, NF Senior Test Analyst / Performance Test Lead
  • 07/2007, 09/2010, Royal London PLC, Edinburgh, Performance / Test Analyst
  • 10/2006, 06/2007, Advantage Energy Solutions, Edinburgh, Software Test Engineer
  • 06/2001, 09/2006, National Health Services, Edinburgh, PV Analyst

Employment Highlights

  • 11/2022, Present, NAKHEEL, DUBAI, IT SENIOR PROGRAM MANAGER – SALESFORCE CRM, Manage and lead multiple large-scale Salesforce implementation and customization projects, managing budgets, timelines, and resources., Work with stakeholders to define project scope, requirements, and success criteria., Develop and execute project plans using DevOps, Agile and Waterfall methodologies, providing regular project status updates to stakeholders., Manage and motivate cross-functional project teams, ensuring all team members are aligned on project goals and timelines., Conduct risk assessments and mitigation plans, ensuring project risks are identified and addressed proactively., Collaborate with the client's IT team to integrate Salesforce with other systems and tools., Develop and implement change management strategies to ensure smooth adoption of the new system., Provide post-implementation support to ensure successful user adoption and system optimization., Played a pivotal role in one of the biggest and most prestigious Palm Jebel Ali launch in Nakheel by orchestrating the successful integration of QMATIC and Salesforce, while also actively contributing to the strategy and planning processes, Successfully managed a difficult situation when project is in red transformed into green, resulting in a positive outcome for all parties involved., Led contract and vendor management initiatives by developing rigorous Request for Proposal (RFP) processes to facilitate the transformation of vendors into captive entities and vice versa within the IT domain for various vertical departments
  • 09/2021, 10/2022, KYNDRYL ME LLC FZ, ABU DHABI, IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLIENT: EMIRATES AIRLINE - DUBAI/SIPCHEM - SAUDI), Providing consultation/project management services on the Digital Transformation, Cloud Strategy and Network Infrastructure projects for the organisation and best practices to adapt, communicating all risks and mitigation plans to stakeholders, As part of Program Planning and Execution, define program objectives, create a roadmap, and coordinate stakeholders to ensure successful adoption of Infrastructure as Code (IaC) practices., Architecting and integrating Service Strategy for the program and aligning with E2E project scheduling, administering 3rd party vendors (Microsoft, Juniper, Infoblox, Lenovo, VMWare, etc…) regarding project delivery and daily operations, partnering with clients and Kyndryl stakeholders., Acting as a key resource (PM/Test Architect/Delivery & Innovation Lead) and lead the delivery for large scale transformation projects in Airline and Petro Chemical industry in GCC region., Setting up project methodology (E2E delivery) and operating framework for major industries in GCC region., Tool Selection and Evaluation: Identify and select appropriate IaC tools like Terraform, Ansible based on program requirements and infrastructure landscape., Navigated the successful delivery of VMWare Private Cloud, Network (Juniper/CISCO), SAN, NAS and Infoblox, enforcing a more robust and secure infrastructure for the client, along with benefits to potential cost savings in OpEx, over the course of a 5–10 year period.
  • 10/2019, 08/2021, IBM ME LLC FZ, ABU DHABI, IT SENIOR TECHNICAL PROJECT / PROGRAM MANAGER (CLIENT: CLEVELAND CLINIC ABU DHABI – CCAD), Directing and steering all aspects of project and program engagement; including planning, communications, resources, change, risks, and issues, providing leadership by building and motivating team members to meet project goals, managing the day-to-day project activities and resources and chairing project management team meetings., Overseeing project scope and changes, coaching, mentoring, motivating and supervising project and program teams, defining success criteria and disseminating them to involved parties throughout project and program life cycles, managing project and program expectations while delegating and supervising deliverables with team members and key stakeholders., Providing consultation services on the Cloud Strategy for the organisation and best practices to adapt, communicating all risks and mitigation plans to stakeholders with a view to preventing issues, coordinating the business and various clinical departments to analyse and perform feasibility/compatibility studies on the equipment (HW and SW) used for OS migration., Architecting and integrating Service Strategy for the program and aligning with E2E project scheduling, administering 3rd party vendors (Microsoft, EPIC, Imprivata, VMware and Sunquest) regarding project delivery and daily operations, partnering with CCAD and IBM stakeholders to provide updates on defects, risks, findings, and providing mitigation plans., Spearheading the successful deliveries of key transformation programs; including the migration of CCAD's entire infrastructure and systems of the latest OS for up to 9000+ devices., Navigated the successful delivery of VMWare Private Cloud, SAN and NAS storage refresh, enforcing a more robust and secure infrastructure for the client, along with benefits to potential cost savings in OpEx, over the course of a 5-year period.
  • 05/2018, 10/2019, IBM ME LLC FZ, DUBAI, IT PROJECT MANAGER (CLIENT: EMIRATES AIRLINE / DNATA), Coordinated with cross-discipline team members to ensure that all parties were on track with project requirements, deadlines, and schedules, met with project team members to identify and resolve issues, submitted project deliverables and ensured that they adhered to quality standards, oversaw the implementation of project improvements., Established effective project communication plans, facilitated change requests to ensure that all parties were informed of the impacts on schedule and budget, conducted post-project evaluation and identified successful and unsuccessful project elements, controlled business requirements to deliver technical SLAs and walkthroughs with the respective parties., Influenced business-driven SLAs, teamed up with release/change management for smooth cutovers, managed 3rd party vendors (Juniper, Lenovo, and VMware) with regards to project delivery at component and integration level., Led 20 direct and indirect reports towards successfully delivering key projects; including Juniper Software Defined Network (SDN), Private Cloud (VMware), AIX / Oracle Intel Environment Refresh, IBM Storage and Brocade SAN Directors, Veritas Backup Refresh, and Network Refresh (Cisco to Juniper)., Orchestrated the service transition of new IT services., Delivered E2E testing capabilities for EK, Dnata, and IBM Infrastructure Transformation Programme, by adopting the IBM PMO process and methodologies, also devised Test Strategy for the Infrastructure Transformation Programme, which enabled route to live process to be followed, whilst minimising the risk of defects slippage to production.
  • 12/2015, 05/2018, IBM ME, ABU DHABI, IT PROJECT MANAGER / TEST ARCHITECT (CLIENT: ETIHAD AIRWAYS), Successful implementation of Salesforce CRM for Etihad Airways Engineering and Cargo to promote collaboration amongst the stakeholders resulting in efficiency improvement by bringing in better customer tracking and opportunities. The main modules include Lead / opportunity / contract / quote / customer / risk / feedback / claim management., Guided internal resources and 3rd parties/vendors for the flawless execution of projects, ensured that all projects were delivered on-time, within scope and within budget, developed project scopes and objectives, involved all relevant stakeholders, ensured technical feasibility, as well as resource availability and allocation., Developed detailed project plans to track progress, used appropriate verification techniques to manage changes in project scope, schedule and costs, measured project performance using appropriate systems, tools and techniques, managed relations with the client and all stakeholders, performed risk management to minimise project risks., Defined processes and tools best suited for each project, transitioned between agile and waterfall approaches depending on project specifics and client goals, crafted detailed project roadmaps, plans, schedules and work breakdown structures, led on EY hardware assets, used IBM and 3rd party profilers to build, monitor, and profile the entire EY technology stack., Played a pivotal role in driving automation initiatives, by engineering Salesforce CRM, APM, IBM automation frameworks at build and programme level, which decreased delivery time, manual workload, enhance guest experience across various Etihad projects.
  • 06/2014, 12/2015, ETIHAD AIRWAYS, ABU DHABI, IT PROJECT MANAGER (T&I INFRASTRUCTURE & OPERATIONS), Supervised project management activities and resources, delegated tasks to technical teams and guided their work, constructed Etihad RTL (Route to Live) frameworks for Test, PPE, Prod environments, served as SPOC for Change Management, ensured that quality gates were met prior to go-live, managed E2E Service Strategy across T&I Infrastructure and Operations, also led a team of 4 Infrastructure SMEs., Supported the organisation's cost control measures, by devising cost-benefit analyses and ROI assessments, which were used as the basis for decision-making on proposed IT implementation projects
  • 03/2013, 05/2014, Etihad Airways, Abu Dhabi, IT Project Manager (Contractor – PSD) (IT Infrastructure Programme)
  • 09/2012, 03/2013, Etihad Airways, Abu Dhabi, IT Project Manager (Contractor – PSD) (PSST Programme)
  • 09/2010, 08/2012, The Royal Bank of Scotland, Edinburgh, NF Senior Test Analyst / Performance Test Lead
  • 07/2007, 09/2010, Royal London PLC, Edinburgh, Performance / Test Analyst
  • 10/2006, 06/2007, Advantage Energy Solutions, Edinburgh, Software Test Engineer
  • 06/2001, 09/2006, National Health Services, Edinburgh, PV Analyst

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