Shyam Sankar P L
Dubai
Summary
A highly motivated, responsible, energetic and well disciplined team member with over 7 years of dedicated service in banking operations. Eager to apply my expertise in optimizing workflows and enhancing operational efficiency. Seeking a new opportunity to contribute my skills and knowledge to a dynamic banking environment.
Overview
3
3
years of professional experience
Work History
MIS Analyst/ Cheques Processor - CPC
Mashreq Bank
07.2023 - Current
- Ensure the cheque operations to be completed under a tight processing time window and all internal or external cut-off time(s) are met on a daily basis.
- Ensure all internal procedure(s) are up-to-date and our operations are strictly in compliance with group policies, guidelines and regulatory requirements of the Central Bank.
- Incident escalation to management in a timely manner
- Conduct periodic review on existing controls to ensure operational risk is contained and introduce new one if needed
- Assist in process streamlining initiatives, project implementation and conduct necessary User Acceptance Test (UAT).
- To carry out any reconciliations effectively and according to the established standards and timeframes.
- Responsible to process requests for Returned Cheques and relative posting of system entries before established cut-off times.
- To manage the Cheque Imaging System and process any requests for cheque images.
- Handled end to end BAU activities of the unit and ensured that the transactions are processed well within the SLAs and meeting unit objectives.
- Preparing daily, weekly and monthly MIS reports with Pivot Table, charts and graphs.
- Generate and prepare microsoft excel data reports by implementing excel formulas. Following up and coordinating with offshore team and resolve their queries in quick manner.
CUSTOMER RELATIONS EXECUTIVE/TELLER
AL AHALIA MONEY EXCHANGE BUREAU
06.2022 - 07.2023
- Ensure transactions are completed in an efficient manner with a high level of accuracy.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Follow compliance procedures, company policies and abide by all health and safety guidelines as per company standards
- Perform administrative tasks such as filing, generating reports and maintaining mail correspondence
- Maintain a cash float and follows balancing and reconciling procedures
- Prepare daily ‘End of Day’ sheet at the close of each business day
RELATIONSHIP OFFICER
TITAN FINANCIAL BROKERS
03.2021 - 06.2022
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients
- Kept records of all contact with clients using CRM system
- Educated customers about company products, services, and special offers
- Built customer loyalty by actioning feedback for enhanced service provisions
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Monitored customer feedback and generated reports to identify areas of improvement.
Education
Bachelor of Commerce
Dr BR Ambedkar University
03.2017
Engineering Diploma -
Polytechnic College
04.2014
Skills
- Discrepancy Research & Resolution
- Compliance Monitoring
- Document Management
- Banking Operations
- Data Entry
- Advanced Excel
- Bank Reconciliation
- Microsoft Power BI
- Analytics
- Banking Software and Systems
Accomplishments
- Awarded with 'Employee of the month' in Mashreq bank.
Languages
English
Hindi
Tamil
Malayalam
Timeline
MIS Analyst/ Cheques Processor - CPC
Mashreq Bank
07.2023 - Current
CUSTOMER RELATIONS EXECUTIVE/TELLER
AL AHALIA MONEY EXCHANGE BUREAU
06.2022 - 07.2023
RELATIONSHIP OFFICER
TITAN FINANCIAL BROKERS
03.2021 - 06.2022
Bachelor of Commerce
Dr BR Ambedkar University
Engineering Diploma -
Polytechnic College
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