Shyam Kumar Sugumar

Client:du,Dubai

• Support in leading,solution designing and execution of simultaneous delivery of various telecom billing and payment projects to meet deadlines and customer requirements.
• Extensive experience as an SME for the following systems:
• Interactive Bill : Specialized in designing and managing interactive billing systems for enhanced customer experience.
• Strongmail : Expertise in email marketing solutions, ensuring effective communication strategies.
• Power Bill : Expertise in Invoice analytics and reporting application used by enterprise customers and business users
• Payment Gateway (PGW) : Proficient in multi-channel payment systems, handling integration with various payment channels and fraud prevention.
• Point of Sale (POS) Systems : Knowledge of POS systems, facilitating seamless transaction processing and system integration.
• Led cross-functional teams to successfully complete IT projects
• Projects:
• Transformation of Revenue Assurance and Fraud Management Systems.
• Ignite Transformation - Existing integrations solutioning.
• Interactive Bill Project - (Transformation from Streamserve)-Bill Presentment.
• eSIM Project - Apple watch integration with IT and network systems.
• B2C(Selfcare/Du App/APIGW)Revamp Project.
• VAT Project rollout.
• PGW/POS/Power Bill/Strongmail upgrade Project.

• Evaluated customer needs and feedback to drive product and service improvements
• Designing and development based on business requirements and internal IT requirements for Invoice analytics and reporting system(Power Bill)
• Designing and development based on business requirements and internal IT requirements for Bill presentment(Streamserve)
• Involved in the role of IT project management by providing technical expertise in the Billing ,Bill presentment , Payments(PGW) and document management(EDMS) domain for delivery of CR's related to telecom BSS.

Client: du ( August 2010-March 2014 )

• Supported on impact analysis, solution design review and test scenarios design for telecom BSS systems like BSCS,PGW,DOC1,Power Bill,Selfcare,EDMS,POS,Strongmail etc..
• Supported in integrating PGW with diverse systems (Billing, Prepaid, customer portal, IVR), banks, exchange houses, and kiosks
• Designed complex fraud detection rules for payments and Successfully integrated 3D Secure with Master Card Gateway system
• Oversaw development activities by third-party vendors and collaborated in designing solutions by assessing business requirements for Invoice Analytics and Reporting applications

Client: Cable & Wireless,UK( September 2006-August 2010 )

• Involved in the design and Implementation of the transformation of Data Model of the legacy billing system to kenan Arbor System.
• Designed and developed payment and e-billing interfaces for Kenan billing system
• Trained and developed changes related to Invoice formatting solutions and configuration of billing solution based on the business needs.
• Designed and implemented automation for post billing processes
• Designed ,developed and implemented Global billing and taxation(Vertex integration) in Kenan billing system