Shyla Nargees V I
Dubai
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
History of success in managing operations, building team and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
JW Marine & Freight LLC
03.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Implemented customer feedback system, leading to improved service offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Established strong relationships with local & overseas vendors to secure high-quality services at competitive prices for our customers'' enjoyment.
- Collaborated with the M/D on marketing initiatives to drive sales growth.
- Managing my portfolio of customers to help support the management team and contribute to increased profitability.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Team Leader
Abreco Freight LLC
12.2019 - 03.2023
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Streamlined internal processes, reducing Job completion times and increasing overall efficiency.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Sales Coordinator
Abreco Freight LLC
09.2017 - 11.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Built relationships with customers and vendors to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Credit controller
Manchester Shipping LLC
11.2016 - 09.2017
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
Education
Bachelor of Science - Computer Science and Engineering
P. A College Of Engineering
India06.2016
Skills
- Customer relationship management (CRM)
- Business development
- Sales forecasting
- Vendor relationship management
- Budgeting and cost control
- Teamwork and collaboration
- Hiring and onboarding
- Decision-making
- Delegating work
- Direct sales
- Staff development
- Operations management
Hobbies and Interests
- Photography
- Travel
- Networking
- Playing Chess
- Fitness
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Customer Service Manager
JW Marine & Freight LLC
03.2023 - Current
Team Leader
Abreco Freight LLC
12.2019 - 03.2023
Sales Coordinator
Abreco Freight LLC
09.2017 - 11.2019
Credit controller
Manchester Shipping LLC
11.2016 - 09.2017
Bachelor of Science - Computer Science and Engineering
P. A College Of Engineering
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