SHYLEEN TUMBARE

Abu Dhabi,uae

Summary

Detail-oriented professional with expertise in operating systems such as Windows NT/2000/XP/Vista, Linux, and Unix. Proficient in database management using Microsoft Access and Oracle, alongside advanced skills in software tools like Maximo, MS Excel, MS FrontPage, and MS Word. Experienced in utilising customer relationship management software and business intelligence tools to enhance operational efficiency. Committed to leveraging technical skills to drive business success and seeking opportunities for continuous professional growth.

Experienced professional with focus on streamlining operational processes and enhancing productivity. Capable of optimising workflows and managing teams to achieve organisational goals. Skilled in problem-solving and implementing effective solutions to drive continuous improvement.

Overview

years of professional experience

Work history

Operation Associate

Warner Bros World Abu Dhabi

2023.08 - 2026.02

Acting Communications Control Coordinator (2025-Present)
Acting Team Leader (2025-Present)
Annual Wow Awards Nominee 2024
Conducting daily inspections of rides and attractions to verify functionality and safety.
Overseeing ride efficiency and collaborating with Communications control and immediate supervisors to manage downtime of ride.
Immersive welcoming guests to the rides and attractions, effectively responding to their queries and requests.
Providing guests with relevant information on what they can enjoy in the park.
Updating paperwork on the ride and colleague information of the day as the operator.

Guest Experience Coordinator

Victoria Falls

Victoria Falls, Zimbabwe

2021.06 - 2023.05

Demonstrated exceptional knowledge of guest service standards in a fast-paced environment.
Utilised outstanding familiarity with guest satisfaction to improve service quality.
Managed to increase customer service through valuable suggestions based on guest feedback and preferences.
Applied strong public health standards to ensure compliance and safety.
Excellent cash register POS operation skills.
Sound skills at prompt guest service delivery.
High skills at handling guest complaints.
Operated with best skills in promoting sale.

Receptionist

Mbizi Game Park

2019.12 - 2021.05

Communicate guests’ needs to relevant departments (housekeeping, guides, kitchen).
Handle correspondence (emails, calls, messages).
Maintain guest records and update the booking system.
Prepare daily arrival/departure lists for staff.
Process payments for accommodation, activities, or shop items.
Coordinate with rangers, drivers, and guides for scheduled activities.

Education

Bachelor of Science Honors Degree - Business Management and Entrepreneurship

Chinhoyi University of Technology

Zimbabwe

Skills

Operating Systems: Windows NT/2000/XP/Vista, Linux, Unix
Database: Microsoft (MS) Access, Oracle
Software: Maximo, MS Excel, MS FrontPage, MS Word

Customer relationship management software
Business intelligence tools

Custom

Customer Service and Problem Solving
Current Acting Team Leader (2025-)
2024 Annual Wow Award Nominee

Timeline