SHYLEEN TUMBARE
Abu Dhabi
Summary
Adaptable professional with strong communication and organizational skills, capable of engaging diverse groups effectively. Expertise in presenting complex information clearly and creating educational experiences that inspire. Committed to making a significant impact in educational roles through innovative approaches.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Operation Associate
Warner Bros World Abu Dhabi
Abu Dhabi
2023.08 - 2026.03
- Support daily operational activities to ensure smooth, safe, and efficient guest experiences
- Interact directly with guests, providing assistance, information, and issue resolution in a professional manner
- Follow operational procedures, safety guidelines, and company standards at all times
- Respond calmly and effectively to guest needs in fast-paced environments
- Demonstrate strong attention to detail, reliability, and vigilance.
- Identify constantly and resolve operational issues impacting productivity, performance or profitability.
English as a Second Language (ESL) Teacher
British International School
Lubumbashi, DRC
2021.06 - 2023.05
- Supported delivery of engaging educational sessions for students across various age groups and learning levels.
- Assisted in designing lesson plans and activities catered to diverse learning styles and cultural backgrounds.
- Facilitated clear communication of complex concepts to foster learner engagement.
- Monitored student progress and adjusted instructional methods to enhance learning outcomes.
- Cultivated strong skills in facilitation, presentation, and audience management for guest education programmes.
- Fostered a positive, inclusive, and safe learning environment.
Educational tour guide
Mbizi Game Park
Harare, Zimbabwe
2019.12 - 2021.04
- Assisted tour guides in sharing best practices to enhance performance.
- Collaborated with Gaming staff to ensure accurate exhibit representations during tours.
- Displayed strong public speaking skills at various public events.
- Maintained professionalism in challenging situations like adverse weather or schedule delays.
- Created an inclusive learning atmosphere for diverse visitors of all ages.
Education
Bachelors in Business Management - Business
Chinhoi University of Technology
Zimbabwe 2015.03 - 2019.08
Skills
- Tour group coordination
- Local law knowledge
- Adaptable communication
- Educational instruction
- Interactive learning strategies
- Curriculum development
- Environmental awareness
- Public speaking
Accomplishments
Miral's Got Talent Group Act Winner 2024
Team Leader Cross Training (WBW 2025)
Acting Team Leader 2025-present
Acting Communications Coordinator 2025-present
Annual Wow Award Nominee 2024
Timeline
Operation Associate
Warner Bros World Abu Dhabi
2023.08 - 2026.03
English as a Second Language (ESL) Teacher
British International School
2021.06 - 2023.05
Educational tour guide
Mbizi Game Park
2019.12 - 2021.04
Bachelors in Business Management - Business
Chinhoi University of Technology
2015.03 - 2019.08