Shylet Dube
Dubai
Summary
Looking to retain a supervising role, dedicated, motivated, energetic individual with a well-developed ability to present complex information to a wide range of audience from different backgrounds and culture, able to inspire colleague with differential thinking, positive "can-do" attitude and flexible approach highly developed interpersonal accustomed skills, discreet and sensitive in dealing with guest and colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Waitress
Filia
03.2023 - Current
- Supervised server staff and simultaneously served personal section of tables.
- Maintained clean and inviting dining area to enhance overall guest experience at restaurant
- Developed strong relationships with regular customers, fostering loyalty to establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waiteress
San Beach Club FFI Dubai
08.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Fire Room Sushi and Grills (South Africa)
09.2018 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and organized dining area, contributing to pleasant atmosphere for guests.
- Supported needs of 2 - person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Education
No Degree - Hotel Management And Oprations
Alison
Online08.2022
High School Diploma -
Barnato High School
Johannesburg, South Africa12.2009
Some College (No Degree) - Fire Prevention And Safety Technology
SLS Profesional On The Job Trainings
DubailSome College (No Degree) - Food Safety
SLS Profesional On The Job Trainings
OnlineSome College (No Degree) - Alcohol And Responsible Drinking
SLS Profesional On The Job Trainings
DubaiSkills
- Soft spoken
- Patient
- Modest with welcoming attitude towards customers
- Proficient in handling customers from diverse cultures and backgrounds
- Higher capacity for working effective in a team with a diverse range of people
- Take pride in providing excellent client service and in exceeding client expectations
- Customer Service
- Cash Handling
Certification
Hotel Management and Operations with Alison Online
Languages
English
Upper intermediate (B2)
Timeline
Head Waitress
Filia
03.2023 - Current
Waiteress
San Beach Club FFI Dubai
08.2022 - 02.2023
Waitress
Fire Room Sushi and Grills (South Africa)
09.2018 - 01.2022
No Degree - Hotel Management And Oprations
Alison
High School Diploma -
Barnato High School
Some College (No Degree) - Fire Prevention And Safety Technology
SLS Profesional On The Job Trainings
Some College (No Degree) - Food Safety
SLS Profesional On The Job Trainings
Some College (No Degree) - Alcohol And Responsible Drinking
SLS Profesional On The Job Trainings
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